Enrollment by OU in a Non Exchange Enviorment
Just in case you are looking through the forums for information.......If you are not using Exchange as your mail server, and you try and send out the Enrollment by OU instead of by each email address, NO EMAIL will be sent. There is however a fix for this, although I am still waiting for it after two weeks now. Basically, this software is assuming that you are using Exchange for your email server and when sending out the Enrollment by OU, it is trying to pull the email address from the Exchange field
Automatically assign new contact to an account
You should be able to add a list of email domains against an account. Then when a new contact registers an issue then if their domain matches one listed against an account, then they should automatically be assigned to that account.
Questions
Hi, I have set up a demo of the Firewall Analyzer and am impressed with the interface, however I need help and suggestions to see if this product is right for me. Can you offer advice regarding these questions? My network consists of 2 subnets which share a 3xT1 broadband internet connection, using a Netscreen-25 firewall. We are having slow internet issues and... 1) I need to know if users are abusing bandwidth with Peer 2 Peer or File Sharing programs. I can see that there are Protocol categories
Imported log files
I have a mess with imported logs files, and I want to remove all files. But there are about 5000 listed log files, and removing one by one will take forever. How can I remove all imported log files in one shoot ?
Checkpoint NG Rules Reports
We are currently evaluating this product and are pretty happy with the information we are getting. However, the main reason we are looking at this tool is for the Firewall Rules reports. Including the Top 5 used and Top 5 unused reports. Problem is that we don't get any sort of report information regarding rules. We have have an HA Active/Standby pair of Checkpoint Firewalls and a management server collecting logging information. I have changed all of our rules from Log to Account. I have exported
Can a requestor define category in email request?
Since LDAP/AD autentincation is not yet available we will need to have all users submit requests via email. Is there a way to set a standard subject line which will allow the request to be defined to a specific category? I need to make technician assignments based on category without an overall administrator making assignments and am looking for a way to do so. Thanks!
Trying to execute OpManager on MSSQL 2005 with non-sysadmin
Hello, I installed OpManager 7.0 Professional with MSSQL 2005 database backend, by means of "sa" user. Later, I checked the installation was fine, and then I tried to change database user, in file "database_params.conf". I created in SQL 2005 a new SQL login, called "opmanager", and made it db_owner of OpManagerDB database. Then, I restart the application and doesn't work well. Wrapper.log shows the line "Process : DBServer [ FAILED ]" and stderrXX.log shows the line "17:22:54:491 PM ##### PROBLEM
Trouble with Service Desk
When I run an Active Directory scan it seems to work fine- but when I get to a certain PC something strange happens every time. SDP scans this workstations, who's name begins with A. It scans it again a few seconds later, only its another machine on our network. It changes the Ethernet mac addy, the XP license number- even what programs it has installed. During the course of a full AD scan it does it 6 more times, believing certain PC's (they are the same workstation names, in order, every time I
Remote Devices
Hi, I just started evaluating OpManager and can't seem to add a remote device (server). I can add local devices just fine. What's the trick? Fred
Reply to creates new ticket
I tried to search the forum, but the function isn't working for me right now. When my users reply to the helpdesk ticket email, it creates a new ticket. How do I stop this and can the reply be added to the current ticket rather than creating a new one.
Apache and new install of SD+
Can anyone please tell me if there is a solution to this. we have a web server. "WebServer" with multiple virtual hosts, and multiple domains listening on port 80, using Apache. We've installed SD+ and it uses port 8080 by default. We have a site set up called "company dot com" We would like to have Company dot com/ServiceDesk Instead, right now we have to use company dot com:8080 What folder, in the directory structure should I set up in virtual host, or can this be done at all ?
Error when receving items
I have a user who is trying to receive items on a PO and is getting an error 500. Any ideas would be appreciated. Full text copied below: type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: BeanUtils.populate org.apache.struts.util.RequestUtils.populate(RequestUtils.java:1254) org.apache.struts.action.RequestProcessor.processPopulate(RequestProcessor.java:821) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:254)
import request from backup
Is there an easy way to import requests from a previous install of SD+ into a new install?
Cannot start StartOpmanagerClient.sh in LINUX
Hi! I restarted my LINUX server today. I encounter problem in starting the ./StartOpManagerClient.sh and receive the error below. Can someone advise? ******************************************* root@ABNMSSV1 : /abacus/AdventNet/ME/OpManager/bin # ./StartOpManagerClient.sh ******************** WARNING ****************** Environment variable DISPLAY is not set. This is required to show the client UI. *********************************************** Enter value for DISPLAY variable
Deleted Requesters
Hi, We have had to delete all of our requesters and re-import them again from AD. This has caused us a problem because none of the requester can now see any jobs that they have open in their list. Is there a way to reallocate the jobs to the users automatically? Thanks for you help, Jamie
Attach licences in 7012?
Adobe and Crystal Reports provide licenses as PDF's. When will it be possible to attach the certificates to the licensing in the Asset module?
reporting for last 30 days
what would be the query if i want to report on request status for the last 30 days???? i want the requester, the technician, the request status and the createed time should be today minus 30 days. how to get it in a query? can anyone help
Templates
Is there a way for a template to populate by just selecting the Category and Sub Catergory fields instead of actually having to use the "Apply Template" field?
Which interface to use on a Cisco 877?
hi, What interface should I use to monitor the bandwidth on a Cisco 877? I thought it would be dialer 1 or VLAN1, but they don't show the right data, but when I tried Virtual-Access2 then this showed traffic that made more sense to what I was doing. What is this interface?
Use a different syslog server
Hi, I am evaluating Device Expert and I would like it to use a syslog server (kiwi) sitting on a different server. The reason for this is to avoid increasing the bandwidth usage for the syslog traffic. I suspect that it is possible as there is a "bind" option in the settings but I have not found how to do that. Can you help ? Thanks in advance
Linux CPU Utilisation
Hi, Does OpManager only report the User CPU % by default on Linux machines? The OID I'm using is .1.3.6.1.4.1.2021.11.9.0. We recently had an issue were a server's init process stuck at 99% (according to top), causing the server to cease functioning on certain levels. Although the System CPU Utilisation was ~70%, OpManager only saw the User CPU Utilisation which was ~8% so didn't raise an alert. Can you please tell me how to get the system to also monitor System CPU %? Or would it be better practise
Email Fetching and Network Scan
Yesterday we ran a network scan to scan for assets. While we were doing that, email fetching stopped working. Once the scan was over the email fetching started working again. We booted the server anyway just to be safe, and now the emails we are fetching are creating duplicate tickets. Each email is creating 2 identical tickets with different ID #. Any ideas what may be causing this to happen? Thanks, Jessica
Add "friendly names" to source and destination IP'
Hi, I use the conversation tab a lot. I know I can click the resolve DNS option but this can take ages, can I give the IP's friendly names so my team know exactly what the IP's are? I heard the next release will have this, can't find it in beta 7!
Roadmap - Vote For Features function
For those of you that don't know to get your previous forum posts that were put into the roadmap actually in the product you now have to log them again in the voting function. Please see the items here and vote http://roadmap.manageengine.com/index.php?category=SupportCenterPlus Could SC+ put this, or one of their own posts as a sticky at the top of the forum so everyone knows that this feature actually exists please, no point having it if only the diehard know about it. Besides I've spent all morning
Not Device Found in Firewall Analyzer
After I add 1 more Syslog ( SysLog Server Settings) but that doesn't show on Device (Device Details).
tippingpoing ips
looking to see if fwanalyzer 5 supports tippingpoint ips - I noticed a 3com press release on the x-series supporting fwanalyzer - not sure if the 200e, and others are supported?
Customize dashboard design
Hello all, Currently there are only four different types of reports on Dashboard such as Availability Distributions. Availability Statistics. Average Avalibality Top-N Least Available, It would be better if we could add other custom reports on this dashboard, Going to reports tab and selecting individual report, generating report is bit tedious. Is there any posibility to display the various reports of reports tab on the dashboard? Also, Please try to make Opmanager more customizable. Thanks sNkr
Can SD+ read more than one mailbox?
WE are considering using SD+ for other areas than IT requests. IF so it would be neat to be able to read more than one mailbox, and then sort requests from one account into a seperate queue. Is this possibel at all?
Anti - Anxiety pills
Xanax (Generic) 60 pills x 2mg - Price: $199.00 Xanax is a tranquilizer used in the short-term relief of symptoms of anxiety or the treatment of anxiety disorders. Anxiety disorder is marked by unrealistic worry or excessive fears and concerns. Anxiety associated with depression is also responsive to Xanax. Xanax and the extended-release formulation, Xanax XR, are also used in the treatment of panic disorder, which appears as unexpected panic attacks and may be accompanied by a fear of open or public
Build 7014 loses attachments
Adventnet: After migrating from 7011 to 7014 we have found that tickets that have attachments that were included in subsequent emails (ie: the attachments in question were not in the original request) we are not able to pull up the subsequent attachments. When we do we get an Apache/Tomcat 5.0.28 error as follows: type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: No rows found
7014 IT assets - error when viewing PRINTERS
Clicking the PRINTERS view from Resources > IT assets produces error: http status 404 - /NULL type Status report message /null description The requested resource (/null) is not available. Apache Tomcat 5.0.28 This is getting ridiculous.
APC UPS monitor stops collecting
I have had this problem from 7 to 7 sp1. Only some monitors fail. Fixed it last time by setting all to 5min rather than 15min. When I manually poll stats come straight back. Get this in log "09:47:46:561 TOPO: Removed childrenKeys from the object 10.0.3.3 since the object is not a Container object" but get it for other devices. (do repairdb all the time)
Repnok bubio long
Hello , chto eto za forum takoij? intersnio tut u vas
Log received in the future ; FWA down
We are evaluating Firewall Analyzer v5 on our Sonicwall installations worldwide. Yesterday upon accessing the interface we are shown Traffic Overview graph which states: "Data available on 14 June 2008; Adjust Calendar". I contacted support and a web session ensued which found the offending firewall but not a solution to get FWA back online. I believe in the phone conversation that the gentleman said he would email me some instructions. We have lost 1 day of reporting and analysis and would like
Affordable Home Insurance
You will find helpful information about Auto, Home, Life, Health, and Commercial Insurance so that you can find what is right for your needs. Our insurance agency truly cares about our clients and we value long term relationships. We are always available to help our clients. Striving for total client satisfaction is our goal and we promise to amaze you with our complete service. Most importantly, we treat your insurance as our own. We understand that insurance can be confusing and we are here to
Enhanced PO Module progress?
Is there any indication when the enhanced PO module will be released please. I was suggested that it was to have been in two recent hotfixes and was pulled because it was delaying them I assume. Hopefully this isn't waiting for 7.5 ( unless 7.5 is actually going to be released by end June '08 ) Regards, Andy
SLA Reporting / Subscribe to a request/ticket
Hi there, I'm currently evaluation ServiceDesk Plus, and I only need few things to be clarified before I make my decision. First question: I have two groups defined and wants to know how these two groups performs every week, according to the SLA. So every monday, I would like to know how many percent of the requests/tickets was finished within the defined SLA. An example output could be like this: High SLA = 86 % Normal SLA = 100 % Low SLA = 55 % Is it possible, and how do I do this? Second question:
if an incident or a problem it must resolve a number of different technical department.
f the problem has to intervene to resolve a number of different technical area unify a single application where technicians appear to have solved the problem and that can be put in the request which participated in solving the technical problem
Guestions about Switces
Hi, have a few questions... I wanna buy some new switches but before i do that i just wanna know if OpManager supports "D-Link", "SMC", Netgear" Switches? soo long they support SNMP they are possible to monitor: -Traffic each ports -Status each ports and get the overview of the switch panel in the front with green and red lights for the status? I just ask since you only have Cisco, and 3Com names everywhere...
operating hours
that the operating hours can be configured with customized schedules by day
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