Opmanager 7100 - not collecting Memory and disk data
Helo to all, I�m having a problem on opmanager 7100, it is not collecting data for Memory and disk on all of my linux and windows servers. CPU works fine. For example on a windows server when testing memory it says that "The Monitor did not respond to the test request " Monitor Name Win-MemoryUtilization Protocol SNMP OID .1.3.6.1.2.1.25.5.1.1.2 For disk: Monitor Name DiskUtilization Protocol SNMP OID .1.3.6.1.2.1.25.2.3.1.6 SNMP is enabled, and CPU works fine, when on mib browser it could not find
Removing default Infrastructure views?
Is there a way in Op7 to remove some of the default infrastructure views? We aren't monitoring UPSes, Printers or desktops from Op7 so those views are just cluttering the front page.
Connection Relationship - Business Service
When you are creating a new "Connection Relationship" with an asset and you choose to connect it to a "Business Service", where does that list come from (e.g. Email, Payroll, Intranet, etc...)? I would like to customize the Business Services but can not seem to find out where I can do that. FYI... I am running on build 7014.
Cannot clearn Alarms for SQL Cache Hit Ratio (build 7101)
I am unable to clear or delete alarms from my SQL server on the "Cache Hit Ratio". When I select the alarms and click delete or clear I just get a blank screen. I'd tried removing the alert, which keeps new alarms from being generated but I still can't clear out the old ones. This is on a fresh install, downloaded yesterday - build 7101.
Contact and role
Hi, i need to associate a role (used only for report) to some contacts. Is it possible or not?? The roles are only used for supportrep?? Thenk you in advance for answer. Marco
Google Maps
Hi Is there any plans to introduce a map facility like what is in place with Opmanager? We have assets, CCTV for instance, that are not networked but would like to locate them on maps to make it easier to show their location. It would also be handy to place assets on floor plans too. If no plans yet when will servicedesk and opmanager assets database be incorporated together? Regards Mike
Formatting changes on request submission
I have setup a template for SDP using Word (I wanted tables) and copied and pasted it into the description field. It looks fine, and when submitting a new request using this template it still looks fine. However, once the request has been submitted the formatting changes, a huge whitespace is inserted between the start of the request and the table, and additional lines and padding are added into the table. I have attached screenshots showing the issue. Why does it appear correctly in the description
Add product type "type" called 'service' that doesn't generate an asset
I'd like to see a product type called 'service' (or something similar) in the 'Product Type' view that, when selected on a PO, doesn't generate an asset in the system. This would allow us to include things like labor, consulting, etc, without generating a bogus asset in order to track non-asset items.
counter choice for Reporting
Hi, I'm testing AP Manager to create a report on J2EE servers. I test with WebSphere Application Server 5.1. I have check PMI with Default level ( Standard - All modules below set to "H" (High) ) I want to create a sample report on my JVM. How to choose the counter who i will like to write on report ? example : for JDBC connection i want to report "Pool Size" instead of "create count" Thank for responses. ps: I shall prefer to speak in french ;) brette stephane
Ver7 B7000
@ Tech Support Got a couple of quick questions. Is there any talk of implementing a request form customizer for the Technician view as well. While i understand that the added features in this lates release may be useful to other companies, for the time being, we are not using them. I would like to simplify things for our technicians in the meantime. Also in the PO system; how about an option to enter multiple Shipping addresses for companies with multiple office locations. a little drop down field,
Archiving is enabled, but do not show up
I have enabled raw log archiving and I see the files on the server. However they do not show up within FWA on the Archive Files screen?
No data found
Hi, since last two days i am unable to get any report from my firewall analyzer, since i did not bring any new changes, just the message "No data found" is comming in dashboard. Your quick response and assistance for resolving this issue will be highly appreciated. Regards Ahmad
Technician missing in Request "Assigned To"
One of our technicians is missing from the list available in the Requests form "Assigned To" drop down box. He is visible everywhere else (ie, in Problems, etc) but just missing in Requests. This is creating problems as he cannot currently close off any requests he creates/works on. Have checked his user with another technician who DOES appear in the list, and they are exactly the same, including their group membership. Does anyone have any ideas as to why this would be occurring? Thanks!
Not able to scan systems in Workgroup
We are using ManageEngine Service Desk Plus for asset management and helpdesk. Most of the workstations are in a domain say DOM1 and reamining are in WORKGROUP. The problem is that it fails to scan the systems in Workgroup. The ManageEngine server is running on a member server in DOM1 and the service runs in domain administrator account. In manageengine configuration, one domain, DOM1, has been configured with one domain administrator account. All systems are in same network say 192.168.0.0. So,
How to remove annotations
Can you tell me how to remove annotations that are no longer desireable - We have old test annotations showing up in email alerts that we'd like to get rid of.
Layer 3 Cisco switch (3560G)
Hi, I have a Layer 3 Cisco switch (3560G) doing intervlan routing and being the main device in our network. I would like to be able to monitor the device (similar to a router) such that I see what applications/IP address/etc are consuming more bandwidth. Which software can do that and how do I configure? Thx
How does Netflow resolve IP addresses?
Hi, How does Netflow resolve IP addresses? I want to populate our DNS server if possible to show "friendly" names.
Adding Resolution does not change request status to Resolved
Hi I remember reading somewhere that when you add a resolution to a request the status of the request should change to resolved. Can you confirm if this is the case and if so look into why it does not work. Technicians currently have to change the status manually by editing the job. Thanks Mike
Big trouble
I run the Application manager and after adding some (more than 10) hosts on the next try to add a new monitor for example on the 32 host my CPU reaches 100% the java.exe totaly used my memory and the program stops working.Does any body know how to fix it?
Technician not appearing in list in Requests
There is a technician who is not appearing in the list of available techs in the Requests page. As a result, he is not able to complete requests. He has the same access as other technicians, and is a member of the same groups, but does not appear in the list. He does appear in the technician lists in work logs, problems, etc - just not in the Requests page. I have attached 2 screenshots to better illustrate. Does anyone know why this would be happenning?
[Request ID :##6034593##] : [FORUM : 477501] Schedule AD imp
Hi Chris,We would like to analyze the log file generated after doing a manual import for the OU named WESTMILL FOODS. Please generate the support file after doing the manual import from that OU . Regards,Sandy.
Request data import tool?
My company has set up all the framework of Servicedesk, technicians, requesters and self service portal. We now have some more ticket data from our old system that we need to import. I'm using ServiceDesk plus 7 (build7014) and MSSQL server. Is there a import tool that I can use? An SQL script for mapping fields over would be just fine. I'm going to be in a time crunch for this one, as management is expecting a short downtime for migration - less than a day. Please advise.
NFA on VMWare
I was wondering if anyone has NFA installed in a production VMWare environment or if any specific load testing had been done with NFA in a VMWare environment? I presently have NFA Pro 6.1 in a VMWare environment monitoring a few T1s working just fine. Has anyone run into any problems with relation using NFA in a virtualized environment?
Build 7015 released!!!
Issues fixed in this Hotfix : 1. Issue in viewing the request details of a closed request by requester if any of the user defined field is masked for the requester in the "request form customizer". 2. Error while opening attachments in Request Conversations. Please see this thread in the SDP announcements forum for complete details: http://forums.adventnet.com/viewtopic.php?t=626331
customization of the application
It sometimes occurs that an employee is able to solve an issue she/he reported to the helpdesk. It would be useful to allow her/him to directly close the HelpDesk ticket. There is a way to implement it today??
Request Form Customizer - Requester Can View
Hi Support, I had an issue regarding Request Form Customizer. When I check only the Requester Can View checkbox on any field (ex.Priority)..basically this would show the Priority of the ticket upon creation and it is not a mandatory field and requester cannot set. But why is it not showing when i create the ticket??.. I only see the field/detail after I created the ticket. If this feature is normal, why should it be on the requester form customizer?? ServiceDeskPlus Details: Service Desk Plus 7.0
Hotfix 7015 Released
Dear Users, Hotfix to upgrade to build 7015 got released. This fix can be applied over build 7000 through 7014 build and the hotfix is available at http://bonitas.adventnet.com/servicedesk/09May2008/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_15_0.ppm ( Links in Web pages will be updated shortly ) Instructions to apply the hotfix : 1. Shut down ServiceDesk Plus Server. Take a backup using backupData.bat under <ServiceDesk_Plus_Home>/bin folder. 2. Run the script UpdateManager.bat (UpdateManager.sh
Contact and role
Hi, I need to associate a role (used only for report) to more contacts. Is it possible or not?? I know that I can give a role to a supportrep but not to a contact. Help me please. Thank you in advance. Cheers Marco
Event Log Rules - Windows Server 2008
I need to add a new event log rule, that will look for an event on a windows 2008 server. however, in server2008 Event Viewer, MS has separated events from the traditional Application, Security, and System which still exists but they've added Custom Views\Server Roles\ and the event I want/need to alert on is under Server Roles.. How can I set this up? tia, Randy
question about the survey result
Since I passed the last released 7014 to my application, the result about the survey isn't order. I want to this result was order by date desc. Is it possible to modify the request? If yes, where I can do it? Thanks for your help!!
SDP Crashes
Hi guys, Today I have experienced some problems with the SDP service. I was getting Apache/Tomcat 500 errors or the pages were loading incompletely. After restarting the service all came back to normal, but I have noticed that some tickets that should have been generated only after restarting the service. I also tried to generate a support file but when I click the Support tab it displays an empty page. I am using SDP build 7009 on an MSSQL database. Please advise ASAP. Thanks
Loading error CITRIX Netscaler 8.0 MIB (NS-MIB-smiv2.mib)
Hi, I've got the following error in MIB Browser Error parsing MIB:NS-MIB-smiv2.mib Exception while loading MIB:IMPORTS failed: Could not open file C:/PROGRA~1/ADVENT~1/ME/OPMANA~1/OPMANA~1/./mibs/IPV6-TC It's the original CITRIX Netscaler 8.0 MIB. Nele
$CHANGEDBY not working
All changes and change notifcations contain "Unknown" in the changed by field. I have verified that the Changed By field is being send in the syslog message as part of the Change Detection, but all notifications contain do not show the correct change by user.
Bandwith impact
we have several domain controllers nationwide. I am curious as to how this would impact out network if we were to monitor domain controller outside of out LAN. What are the bandwidth requirements/usage from this product. I am also curious as to how the event log analyzer is able to pull the events from the server.
Unable to monitor Unix Servers
Good day. I am unable to get the monitoring tools working on a Solaris 9 Unix Server. I have verified that the SNMP community string is named correctly. Also I am able to monitor Solaris 10 Unix Servers. They are on the same network, thus this is not a case of a switch/router blocking SNMP traffic I ran Mibbrowser and the information is provided below. snmpInPkts.0:355 snmpOutPkts.0:356 snmpInBadVersions.0:0 snmpInBadCommunityNames.0:4 snmpInBadCommunityUses.0:0 snmpInASNParseErrs.0:0 snmpInTooBigs.0:0
Duplicate Interfaces since upgrade to version 7
Since our upgrade to OpMan 7, we've seen a number of devices (servers and switches) that have duplicate interfaces. They show the same Index number and description, and sometimes one will show the Tx stats, and the other will show the Rx stats. Rediscovering the Interfaces does not remove the duplicates. If we manually remove the 2 duplicated interfaces, and rediscover, only one gets added back. We've customized the display names on the switches (some have hundreds of ports), so I'd rather not have
Not able to scan workstations not in domain
We are using ManageEngine Service Desk Plus for asset management and helpdesk. Most of the workstations are in a domain say DOM1 and reamining are in WORKGROUP. The problem is that it fails to scan the systems in Workgroup. The ManageEngine server is running on a member server in DOM1 and the service runs in domain administrator account. In manageengine configuration, one domain, DOM1, has been configured with one domain administrator account. All systems are in same network say 192.168.0.0. So,
Bug in BackupDB.sh
I'm an existing production customer running Applications Manager build 8200 on linux. The bin/BackupDB.sh script contains a bug that prevents it from running to completion at any time in the A.M. The SQL dump filename is generated using the following command: export name=`date +%F_%k_%M_%S` The %k causes a space in the resulting filename if the hour is not two digits in length (i.e., anytime in the A.M.). This causes the MysqlZip invocation later in the script to not find the .sql file and error
Monitoring directory
Can OpManager v7 monitor a directory on a network and determine if (one or more) files are placed in that directory. Two requirements 1. We have an application that writes errorfiles to a directory and we need to trigger an event as soon as a file is placed there. 2. Our second application writes files to a directory that are then emailed - however we need to monitor the number of files and trigger when the file count exceeds a threshold. Currently we monitor these two directories using a XP-CMD
Problem with version 7 and OUT Traffic
I just upgraded to version 7 today and noticed that the OUT Traffic on the Monitoring the Interface View for a period of 1 hour, all 3 of our DS3 internet connections is only showing half of the true traffic. Traffic was accurate on version 6. The IN Traffic show accurate. What information would you like to see pertaining this issue?
Next Page