notification of specific requests to a technician
is there any way i can notify one technician (who is the technician) of certain requests, that is requests coming in from senior and critical staff?
i know i can notify all helpdesk calls, but i want to notify only the critical staff requests to the technician? is there anyway to do that
i know i can notify all helpdesk calls, but i want to notify only the critical staff requests to the technician? is there anyway to do that