jscript error on proxy page
hi there i am currently running app man 8200 and am unable to update the proxy setting due to jscript erros with the radio buttons: selectRadio is not defined submitForm is not defined MIchael Henriques
Assign request based off aliases
I am unable to get a Business Rule to apply based on the 'To' field, it works fine with subject line, I know the alias is correct because the request gets created it just will not auto apply.
multiple templates
Sebtemplates or nested templates. It would be nice to be able to create a user using one template for the location of a user and then another for their job title or position. Brett
Moving admanager plus to new server
We have been testing out your product and will be buying it this week. I have created some custom user templates and naming formats. Is there a way to move them from my test server to a new server? I don't want to have to redo all of them. Thanks, T.R.
more search options
Define "Not" in the Quick search option Baruch Tagori
Disk Utilization
Hi, Anybody know's which parameters evaluate the AppManagger, in order to show the graphs for Disk Utilization, for example, I have a Server sun and I have the next out $ df -k Filesystem kbytes used avail capacity Mounted on /dev/md/dsk/d0 20655529 3780177 16668797 19% / /proc 0 0 0 0% /proc mnttab 0 0 0 0% /etc/mnttab fd 0 0 0 0% /dev/fd /dev/md/dsk/d3 6198606 477091 5659529 8% /var swap 8946464 32 8946432 1% /var/run swap 8946608 176 8946432 1% /tmp /dev/md/dsk/d6 12442252 1653587 10664243 14%
new report
the computers out of domain or not responding ayman
user modification group membership
I would like the ability to remove more than one group at a time from a user Jeff Shipley
mysql error in logs..
Hi , my unix servers are not being reported, some data is not being collected. I have checked the log files and can see the following error - 6 May 2008 12:00:43:324 com.mysql.jdbc.PacketTooBigException: Packet for query is too large (2348253 > 1048576). You can change this value on the server by setting the max_allowed_packet' variable. Should I set the value ? why does it need to be double the set value all of a sudden? thanks, Mike. Michael Hartas
Actual Mailbox size
I will like a report that show the actual mailbox size of a user or users. Orlando Arias
Build 7014 released
I see V7 build 7014 is released but I saw it from the RSS feed. Normally it's stickied at the top of this forum so people may have missed it?? Regards, Dean
Global View Question
I would like to grant a user the right to see the Global View of open tickets but I don't want to give the user Administrator level access to the application. This user needs to be able to see how many tickets have been assigned to each technician and the Global View does this quite nicely. Is there any way that we can do this? Thanks - Dennis
Issue in Mail Fetching
We have been seeing a number of issues related to mail fetching since late last week. At this point I get a message every 30 minutes or so as follows: System Log Message: Issue in eMail Fetching Probable Cause: Mail fetcing is delayed ....due to start time and finish time is ZERO I also received one last weeek as follows: System Log Message: Issue in email fetching Occured At: Thu May 01 10:15:57 CDT 2008 Probable Cause: Mail fetcing is delayed ....due to schedule time=1209651748010 more than curren
Resource monitors are showing 0% while monitored using CLI
Hi, OpManager shows 0% utilization for the resource monitors like CPU/Memory/Disk utlization in the Unix IBM Servers. Monitors are added but the graphics show 0%. I have added more monitors and these show information Thanks I.-Delgado
How to Change the Trap Message
Hi All, I'm Using Opmanager Version 6, Can you please help me how to modify the trap recieved. On the ALERT: .1.3.6.1.4.1.9.9.368.1.15.10.0: Service Transition - Service:Web1 State:alive .1.3.6.1.4.1.9.9.368.4.7 Test Content Switch SW Version 08.10.1.06 with SNMPv1/v2c Agent Router 192.168.3.122 configuration changed I want to modify to make it more easily read like: Service Transition - Service:Web1 State:alive IFF-SLB1-24-121 192.168.3.122 configuration changed Thanks, Aries
Screenshots on requests created via email
I have just applied SP 7014 and now not even the red X for the screenshot attached by the user is showing up on the new request. We really need this feature working. Is there a way to get the screenshots visible on the new requests created via email?.
Report to get times
Looking to gather some metrics on requests. Want to see the total time from generation to assignment. assignment to completion. Anyone done this already? Thanks.
Multiple sites / One Server
Hi all, i have been given the task of consolidation our help desks to one server. We currently have our internal helpdesk on one server and out external on another and it is important that we keep these separated. Is it possible to run both these helpdesks on a single server rather than having them on two ??? I have installed one and if i try and run the setup again it wants to uninstall the last copy ??? Thanks for all help on this Regards Paul
Assets being listed as Workstations
We have a number of non-workstation assets (eg servers, access points, etc) that have been discovered during the network scan. The problem is that when we view the assets discovered and you filter by the product type Workstation, these other assets are also appearing. When you filter by another product type, say Servers, only the servers appear. How can we stop the other assets from appearing in the Workstations list?
Resource Tag - Optional Column in asset list
This was mentioned a while ago - see http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002669603 and I was just wondering what was happening here? We would like to see an option to have a Resource Tag column appear in the main asset list. Our Scenario - We are a school with a full windows environment and currently use our own ICT serial numbers for tracking our assets. For Workstations, these serial numbers are used as Computer Name which and picked up automatically
How to create a report limited to business hours only?
I'm trying to reach support, but your email returns this message: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. User Unknown : [sarun@zohocorp. com] And your phone number deposits me into a voicemail box after multiple tries. Can someone please correct this? My question for support is: I'm trying to create a report that shows me server availability for the last 6 months,
Add process monitor
Is possible add several device a process monitor by mean of "Quick Configuration Wizard" menu? This option will be available in next updates? Thanks, Jose.
Top 3 processes in memory threshold email are incorrect
Example: Title Attention - the-server-name Message Message: Memory Utilization is 98%, threshold value for this monitor is 95%: Top 3 Processes:-services.exe - 1%;System Idle Process - 0%;System - 0% Device: the-server-name Mem usage is 98%, but the the top 3 processes only total 1% Is this a bug? I've also seen this with cpu threshold emails.
sql server jobs
I have replication jobs on my sql server that were cancelled a couple weeks ago but have been restarted and are running fine now. These cancelled jobs make the sql server Critical (but it is really healthy). how can I stop those cancelled jobs from triggering red alerts. thanks -Todd Todd S
Screenshots on requests created via email
I have just applied SP 7014 and now not even the red X for the screenshot attached by the user is showing up on the new request. We really need this feature working. Is there a way to get the screenshots visible on the new requests created via email?.
ServiceDesk server shutdowns automatically
Hi, My ServiceDesk shutdowns automatically after a interval of few days and the only solution to start it again is server restart. After diagnosing i could find out that the java.exe process utilises lot of memory, when it reaches around 370000K Mem Usage it then shutdowns the Servicedesk. And after restarting the server the java.exe process utilises around 194000K Mem Usage and i noticed that day by day it goes on increasing and again when it reaches at around 370000K Mem Usage it automatically
Next Scan Schedule says not Configured, but it is!
I've previously scheduled my asset scan to take place daily. I didn't notice til recently that it stopped running a bit back. Now when I look on the scan summary section, when I get down to Next Scan Schedule it says: Not Configured, however when I click on the Configure Now link the next screen shows a checkbox in the Enable Scheduled Scan box, along with the time I original set the scans up for Daily Scan, etc. I click apply come back to the Scan Summary screen, it stills says Not configured. Any
*info* 7014 service pack error I had
I applied the service pack 7014 to my 7012 service desk and had problems starting it once the service pack was installed. Did a backup before I applied the update. Once the service pack was installed the service desk would not run, it hung at started application later and wouldn't go any further. I check to make sure service was running after update. Checked that mysql was not hung or apache, which is not my set up as I use a sql 2005 server. To fix this I had to uninstall current version and then
Maps sorting lost when Refreshing
Hi ! Here's a little "bug" I want to submit. Doing Maps -> Switch -> Sort By -> Device type, I get what I want, however, when the browser auto-refreshes, the chosen sorting is not kept and return to default sorting, can it be fixed ? Thanks ! Rapha�l LEMIEUX
Problem with Sending an Email to Ticket
Hey guys, Sorry if this has been brought up before, I couldn't find it in the forums. I have a user with technician rights, that when he emails an open ticket with any information it shows up with another users name as the "from". Example: Bob emails open Ticket # 123 with a comment about the issue, and in the Conversation section Bob's email shows up as John. The information is all correct just anytime he emails any open ticket it shows up as John instead of bob. I don't have any crazy customizations
issues changing backend from mysql to ms sql
Hi, I am having problems changng opmanager 6 backend from mysql to ms sql. I am on windows and have installed MS SQL server locally. The error i get when trying to connect is shown in the screen shot. I have checked MS SQL and it seems to be running ok. Any help would be appreciated Regards JC
New Indiana Jones - Any large ? - Chiermess
Hey, New Indiana Jones gonna be cheerful soon. Do You ponder it's gonna be any noble ? piddling commentary: I caught an hastend screening of the fourth Indiana Jones hushed exact replica and I say I enjoyed it IMMENSELY!!! Wow, for years now I compassion that after "War of The Worlds" Spielberg has vanished his make up for; not so here. Here he returns to the underlying fundamentals of the vanished arts of practicality and unblemished-minded physical credible old fashioned archetype storytelling
Survey issue
On successfully filling the survey form and submitting the same in servicedesk plus, it is possible to go to the previous page using the "back" button.This effects the effectiveness of the survey as it is possible for the person being surveyed to change his/her opinion based on the results of the survey. So traversing bakward during a survey should be removed.
OpManager SP1 version is it 7100 or 7101?
Service Pack download site says that the latest version is 7101 updated on 5th May, but the actual download updates the product to 7100? Is the download link correct on the download site? I downloaded the file AdventNet_ManageEngine_OpManager_7_0_SP-3_0_0.ppm Please let me know. Regards Samad
HotFix 7014 Released
Dear Users, Hotfix to upgrade to build 7014 got released. This fix can be applied over build 7000 through 7013 build and the hotfix is available at http://bonitas.adventnet.com/servicedesk/03May2008/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_14_0.ppm ( Links in Web pages will be updated shortly ) Instructions to apply the hotfix : 1. Shut down ServiceDesk Plus Server. Take a backup using backupData.bat under <ServiceDesk_Plus_Home>/bin folder. 2. Run the script UpdateManager.bat (UpdateManager.sh
Build 7013 Released
A hotfix (version 7013) has been released. This hotfix is applicable for 7000 to 7012 builds only and is available at http://bonitas.adventnet.com/servicedesk/25Apr2008/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_13_0.ppm ( Links in Web pages will be updated shortly ) Issues fixed in this Service Pack : 1.Custom Views with filters based on "None" as one of the criteria values not displayed properly has been fixed. 2.Custom Views based on SubCategory or Item in the criteria list not shown properly
how to get full list of devices in opmanager
Hi Support, Would you be able to write a quick sql select query that will produce a list containing: 1 Device Name & IP 2 Vendor 3 Category 4 Device Type I am re-installing OpManager from scratch due to speed issues in which we cannot resolve and need a base reference on the devices I need to add back in.
Problems witch link availability report
Hi, When I run In the section Reports->Routers-> the report "All Interfaces Availability Report", this reports shows columns that say "Device Name", "total down time" and "Up time percentaje", now in the column "Device Name" not shows the device name, only the name of the interface. In the same report but in the version 6.0 appear four columns "Device Name" "Name interface/port" "total down time" and "Up time percentaje". There was any way to modify the report in the version 7 to display the four
Site And Region in request reports
Could you PLEASE!!! add fields "Site" and "Region" to request reports and master custom report.
Autonomous System View Question
I am running the AS Collector using the latest Netflow Analyzer 7 and have a few questions. First, The select period is greyed out on the inital page. Is it supposed to be greyed out? Second. I choose the option to sort the colums by "Total Traffic", but the page refreshes every minute and defaults back to "Name". Can this be fixed to refresh with the same setting chosen in Sort By. Or can the refresh time be extended? Third. I would really like to see a Top 10 report within the Network Snapshot
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