Help with Time spent report
I am trying to create a time spent report that will list all the requests (request id, subject,etc) for a single catagory. I also want to show the Time Spent that is entered in by the technician, not the amount of time the request has been open.
I created a timespent report which had just about all the fields I wanted, but when I runs the report if a request doesn't have a timespent entry, or is 0, then it doesn't show up in the report.
How can I get the time spent report to show ALL the requests for this catagory, even if they don't have a time spent entry yet, or how can I get a Request report to show the time spent entered by the tech?
I created a timespent report which had just about all the fields I wanted, but when I runs the report if a request doesn't have a timespent entry, or is 0, then it doesn't show up in the report.
How can I get the time spent report to show ALL the requests for this catagory, even if they don't have a time spent entry yet, or how can I get a Request report to show the time spent entered by the tech?