Inaccurate reporting
Hi,
I have some differences between the information that i get from the report that I run in comparison to the filtered information that I get.
Running simple matrix query with Support Reps down the left and Groups across the top I get (simplified) 11 Support Calls and 2 Warranty Calls. I also have a Filter of "Call Status" "Open" and my date range.
If I then use the filtering tool, either from the Home Global View or by Group and then filter the Engineer and open status, I get 9 Support Calls and 1 Warranty Call.
The Filtering option seems to show the correct amount of calls and the report seems incorrect.
This problem is happening across all of my Support Reps and is misleading all of our stats, my major concern is that this affecting the whole database which is integral to the success of our company.
Please can you let me know what I can do to rectify this ?
Many thanks
Paul
I have some differences between the information that i get from the report that I run in comparison to the filtered information that I get.
Running simple matrix query with Support Reps down the left and Groups across the top I get (simplified) 11 Support Calls and 2 Warranty Calls. I also have a Filter of "Call Status" "Open" and my date range.
If I then use the filtering tool, either from the Home Global View or by Group and then filter the Engineer and open status, I get 9 Support Calls and 1 Warranty Call.
The Filtering option seems to show the correct amount of calls and the report seems incorrect.
This problem is happening across all of my Support Reps and is misleading all of our stats, my major concern is that this affecting the whole database which is integral to the success of our company.
Please can you let me know what I can do to rectify this ?
Many thanks
Paul