adding notes to closed requests
Hi
I've been getting used to this product for the last week.
One of the things I have noticed is that a user can add a note to a closed request via the web interface.
However when a technician is looking at the list of requests I cannot see anywhere that flags that the request has been updated?
Am I missing something?
Tim
I've been getting used to this product for the last week.
One of the things I have noticed is that a user can add a note to a closed request via the web interface.
However when a technician is looking at the list of requests I cannot see anywhere that flags that the request has been updated?
Am I missing something?
Tim