Generating interface utilization reports for specific time
I want to generate interface utilization reports for a 1 month period but not including weekends and only from 7am until 5pm weekdays. Is there a way to do this? thanks
[7.0.0.7018] Change Report Title
Hi I have created many reports using "last month" and "last quarter" but it doesn't seem possible to change the report title when editing an existing report (only the report name at the end). As I only need to change most of my reports from "last month" to "last quarter", I have to create all reports from scratch. Would it be possible to add this feature into future builds? Graham
sms request notifier
Is there a way to make service desk to send a sms request notifier after specific hours
Stonegate Logs "Unsupported Format"
Hi guys, I'm having problems with the Stonegate logs. I've configured the Stonegate to send the logs in syslog format to the Firewall Analyser. When the logs are sent the Firewall Analyser shows one pop up window with the message "Unsupported log format". Someone can help me with this problem? Regards, Tiago
Bandwidth levels lower than expected.
I am monitoring the same circuit from both routers, and am seeing very different results on both sides in terms of bandwidth usage. Here are config snippets. Router - A interface GigabitEthernet0/3 no ip address ip route-cache flow duplex auto speed auto media-type rj45 no negotiation auto end interface GigabitEthernet0/3.303 description Private bandwidth 44210 encapsulation dot1Q 303 ip address 1.1.1.1 255.255.255.0 delay 20 end Router B interface GigabitEthernet0/3 no ip address ip route-cache
Collect statistics for Oracle Session details
Hi, Currently Application Manager is able to display the Oracle Database session details. Am I able to collect statistics on the session details on a regular basis?
Linux memory utilization
I have a server running out of memory but I can't get an alert from app manager because it shows the memory usage at 5%. here is the free command. You can see that 80% of the memory is in used buffers. but app manager is still showing 5%. This is version 8300 free total used free shared buffers cached Mem: 8059408 6104464 1954944 0 14532 5615964 -/+ buffers/cache: 473968 7585440 Swap: 4658840 4398376 260464 Ray Carlino
Hiding a category to a logged contact
Hi, we are actually testing in our company SC, and we would like to know if it is possible to hide a category to a contact or a group. For examples customers [A] should not be able to see the category which involves internal tickets, and should just see the category company [A] with its sub category. could you please tell us how to set this up ? thx by advance Ludovic L'HOIR Networkd and Systems Manager ConcordeLogistics
Opmanager Home Data display
I want to set my OpManager home to display "today" but when it does a refresh it reverts to last 24 hours. How can I stop this? Mark
Report filter options not functioning correctly
Hi support, It appears that the filter options for reports do not function correctly. As you can see by my screen shot i have added three filter conditions and looking at the SQL generated by the report only one of them is actually added correctly the other two are ignored. I have managed to get two working depending on the order i seem to add the conditions but never all three, the SQL statement produced is always missing one of them. This is obviously quite a serious issue. Thanks Dan
[7.0.0.7018] - Default Rules Moved
Hi Whilst testing the reporting features of SD+, I have somehow moved one the default rules into my own folder (see attached screenshot, highlighted in red). This default rule has also be re-configured :(. I have a feeling that I may have done this to a few others as well (where "edit" is shown instead of the usual "edit / delete" (highlighted in blue). Is there a way to restore the default reports without loosing my own reports? Graham
Jump to OpManager Does Not Work
Hi -- We are running NFA 7001 and I've noted that the "Jump to:" button for OpManager is not working. The OpManager "Jump to:" for Netflow works and properties are defined correctly but the properties for the link to Opmanager on the Netflow server are defined incorrectly. How can I set the link properties correctly? Thanks.
Password changing
Hi all, I am new to PasswordManager Pro (for work) so please bare with me. I have had a question asked of me, can we reset the resource password (say server admin account password) remotely through PMP and the account password (on server) change. I have had a read through the help file and there was a section on remote password changing, however I am not sure if it will actually change the log on account password. We are using AD auth to access PMP. Also would you require the Premium edition licence??
how to add a second attribute
Hi there, this is to ask for help in adding a second attribute for a hard disk: we have two servers that have different needs in monitoring disk usage percentage, so i need to set a second attribute with other values. Is it possible to get this? thank you Iris Silva
How to display resources for WatchGuard firebox firewall?
sorry for the double post. I posted in the Firewall Analyser by mistake earlier. This is about OpManager. We have a WatchGuard Firebox 500 firewall but we don't see the CPU and Memory Utilization in OpManager. We are able to see the network interface and Rx traffic but not much else. I have the MIBs for Firebox but not sure how to use it. I am using the OpManager web interface. I am new to this. I have enclosed a screen shot.
Users unable to do work for all domains
We have ADManager Plus installed and we are working on getting everything configured. We have noticed a small issue in our minds. When one of our Helpdesk users logs in and goes to reset say a user's password they can only reset for users that are in the same domain as their account. We have a Parent and child domain for which a Helpdesk user needs to be able to do work on. We do not want to have to create seperate accounts in each domain for them to use. We want say their main Parent domain account
CSV batch import
There should be an easy way to edit csv templates. Trying to find the screen where it can be done is time consuming and not user friendly
Viewing backup files
When I look in SD+ application uncder admin tab> backup scheduling, I can not see backups, however when I go to server I can see the files. Why would this be?? These were visible in the past, but during the last few weeks no luck?? help appreciated See doco for evidence
"Subject contains" no longer works
Ever since our company installed a patch last Friday, all of my reports that have "Subject contains" in them no longer work at all. In fact, in most cases this clause retrieves almost no data on reports and filters that previously had dozens of records coming back.
Create New Column in Request Tab Area
Is there a way or is there a plan to make it possible to add a new colunn in the Request Tab area. It would be nice to include an update column showing the last time there was item added to the work log. This way a supervisor can look at all the request and see when was the last time anything was done to the request. TIA Mike
Alerting - Attention & Clear
I would like to change the alerts. Right now when one of our devices goes down we get an "Attention", I would like to change that to "Down". and when that device comes back up we get a "Clear", I would like to change that to "Up". Is this possible? ANY help is greatly appreciated. Thank you in advance! Jamey
Help with Time Spent report (Crystal Reports)
I am currently using Crystal Reports to build a time spent report, but I am having major difficulty converting the value in the MM2COMPLETEREQUEST field into usable data. I created the following formula for converting the info into hours: Round(({RequestCharges.MM2COMPLETEREQUEST}/1000)/3600) and the following for minutes: (({RequestCharges.MM2COMPLETEREQUEST}/1000) - (Round(({RequestCharges.MM2COMPLETEREQUEST}/1000)/3600)*3600))/60 but neither seem to work consistently. I also tried the following
Adding support for Data Domain devices to OpManager...
I am trying to add support for Data Domain de-duplicating storage devices to OpManager 7.2. First I'm trying to solve the problem with have monitors that are multivalued. I have tried adding the following to Polling.conf and restarting the service but I don't seem to get the additional polling monitors when I add a matching device. <POLLING_OBJECT name="DataDomainReplication" status="true"> <MATCH_CRITERIA> <MO_PROPERTIES> <STRING_TYPE condition="startsWith" property="sysOID" value=".1.3.6.1.4.1.19746"/>
PO Appover in 7.0 7018
How do you configure a technician to be a po approver? I don't see that in the admin guide. I hope your po module will be enhanced in 7.5. thanks, leoman :D
Database permissions error applying SDP service patch
Hello, While trying to apply the service patch to upgrade SDP 7.0.11 to 7.0.18, the installation displayed a Database Permission Error and stopped. We needed to roll back to 7.0.11. I am guessing that our SDP database login does not carry the necessary permissions for this process. Can someone tell me what the permissions need to be? The details are: DB: MSSQL 2005 OS: MS Windows Server 2003 Thank you!
Report on Assets and associated Requests.
Hi, I would like to know how to write a query to list down all assets that have been associated to requests. Thank you. Regards, einas
New ticket via email and multiple ticket no.
Hi All Not sure how many of them having similer problem. we do fetch mails from mail box servicedesk@xyz.com case 1 : when the user send mail to above mail box, service desk will fetch and assign a new ticket no. - No problem with this. case 2 : user send mail to above mail box and cc to some other recepients, Service Desk will fetch as well and assign new ticket no. Problem here is, the person who received CC, reply to that mail and reply to all Service Desk will receive and assign new ticket no.
Bandwidth measures
I am confused by the traffic measures and am trying to match them against the traffic to/from one IP address. I have measured the traffic in/out on the server whose IP address I am checking against for a known 24 hr period. At the server itself is says there was a total of 15.22 GB. However on Firewall Analyzer 5 it says 164,573 MB for the same period, using a Report Profile for Inbound and Outbound Traffic filtered by the IP address concerned. The firewall is a Netscreen 204 with OS 5.
Draft Upload
The reason I came across this problem is I was trying to upload an older version of the Running Config back to a switch and it was failing but I couldn't really tell why so I decided I would upload it as a draft which goes through and says it uploads fine but when I look at the running config on the switch it is still the old config. I am trying to do a test on reversing changes that were made to a running config. Any ideas or help would be appreciated. John
Acknowledge Requester by Email when new request is received
It's a minor issue resolved with customizing the template, but I just noticed the email in the Acknowledge Requester by Email when a new request is received assumes the user sent an email to open the ticket. If a member of the Helpdesk opens a ticket FOR a user, they get the same notification, which is worded as if they had sent an email (and, actually called the Helpdesk) FYI
Problems using "Contains" in reports and filters n
Ever since our company installed a patch last Friday, all of my reports that have "Subject contains" in them no longer work at all. In fact, in most cases this clause retrieves almost no data on reports and filters that previously had dozens of records coming back.
When do completed Tasks "age out"?
Time may answer this question for me, but I've added 3 test tasks and have marked 2 of them as completed. They have the "check mark" and line through them. Do these completed tasks stay on the "My View" eternally or do completed tasks eventually disappear/age out from this display?
Custom Report to track Assets
Hello, I am trying to track wireless broadband cards as asset components and I need a report to show the current user and the contract dates in a single report. Can you send me a query to show the following information in the same report? Asset/Resource Asset Name, Product Requester The asset is associated to a workstation. I would like to see the requester name that is the user on that workstation (not the assigned to which is the workstation name) I have 3 custom fields I would also like to show
Counting the number of Flows per minute
Hi Guys I wonder if you can tell me if there is any way to determine the number of flows/Netflow streams received by NA for a particular interface over a period of time. We are trying to determine the number of TCP sessions on our router at a moment in time and thought if we can count the number of Netflow streams this will give us an indication. Thanks Lee
Business Rules = Buggiest feature in product today
I have to tell you, the number of bugs and issues I have found with the Business Rules feature in the last 30 minutes has me believing this portion of the product needs to be absolutely scrapped and the developers need to start all over from scratch. They clearly don't have this feature "right". There are so many quirks and issues affecting function that it's all but practically useless. It is easily the most bug-ridden area of the product I've come across. A few quick notes of just a few of my findings
Report select
Hi All, I'm having some major problem with reports. Just wondering if what I'm expecting is correct. If a person hasn't had their department set at the time they rasie a request are Report dymanic enough to update this information on the fly. Eg A user of our has just had his department changed to Accounts. This is reflected nicely with in the request itself. However when I run the Requests by Status reports, and set the X axis to group by department this call appears in the unassigned bar. I would
Workstations not showing as assets
We are running ServiceDesk build 7018 and when I do a domain scan it picks up 8 workstations. However, when I click on Assets it only shows 1 workstation, that is the machine that ServiceDesk is installed on. Any ideas? Thanks.
Credential settings of SNMP V1\V2 combined.
I see in the new version of OPManager 7.2 you have separated SNMP V3 from the V1/v2 combined. We have had tremendous problems with the combined versions of V1/V2 and I've had to roll back opmanager to V7010 just to sort of that problem. Is there is any chance you could separate SNMP V1 and V2 again like in 7010. otherwise tell me is there a setting that I could change in Op Manager as I feel that paying for this software and having to stick with this Old version of the software and missing out on
Availibity/Health Status are not reporting
Hi Team Availibity and Health status are turned to grey circle. They are not resporting the status. Pls help even If I go to http://10.139.204.150:9090/showresource.do?group=All&method=showIconsView it does not reflect any status, Ashish Ashish
Delete unresponsive monitor
hello, how do i delete an unresponsive monitor? One of my monitors (exchange server) quit responding in appmanager, even tho the server is up and running. Thanks. vballrican
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