Viewing backup files
When I look in SD+ application uncder admin tab> backup scheduling, I can not see backups, however when I go to server I can see the files. Why would this be?? These were visible in the past, but during the last few weeks no luck?? help appreciated See doco for evidence
removing old accounts
hi, we synchronize our accounts with active directory. But when an account is changed, for example the lastname or displayname. and we import again. Then we have duplicate accounts. Also accounts which are moved to OU's we don't want to import stay in the Service Desk. How can this be solved? Jeroen
Associate Minor Software Versions
Hi, It is possible to link versions of software without increasing the license numbers? For example, when you install SQL Server Developer 2005 it installs multiple packages which are picked up separately by SDP. When you associate these with the main SQL installation SDP then increases the number of installations, when then gives the impression we are under licensed. There are quite a few Microsoft installs like this. How is everyone getting around this Kind Regards Sharlene
http://servicedesk/SearchRequester.do stays open
not a problem for me but maybe its a bug running on firefox 3.0.1 with the IE plugin. servicedesk 7018. when i edited a ticket and selected the requester, the window never closed like it used to do before after you select the user. I don't have a problem closing it manually but might be a bug or something
Feature Request: Optional "blank out" <unassign
Currently, if a request is not assigned to a technician, the word "unassigned" is displayed in the column. I would like to see an administrative option to either display "unassigned" (as it is now), OR completely "blank out" this column. I believe it is more eye catching, as is to say, easier to see which requests are not assigned to anyone, if the ASSIGNED TO column is BLANK.
Installation of Adventnet Service Desk7.0 on Windows server.
I have two queries 1) if want to install adventnet service desk professional 7.0 for 2000 nodes on windows server , so whether i had to take 2000 license of windows server because i am scanning 2000 nodes. if am installing on linux server so whether i had to takes same 2000 license for linux server.but all machine i.e 2000 nodes are windows desktop. 2) Whether Adventnet service desk comes with bundled database i.e mysql or open sql.
Problem with Scheduled Scan
Before updating to 7018 from 7015, we had a daily scan scheduled for our domain set to go off automatically. After upgrading to 7018, the daily scan stopped. We also have the scan history set to clean up older than 30 days, and check for newly added workstations every day. For some reason the newly added workstations runs, but doesn't send an e-mail identifying the new stations. How can I fix both of these problems (or at least the first)?
Report - Workstations by department
Hi, I had a working report that showed all workstations by department. It relied on a table called SystemInfoOwner which no longer exists. Does anyone have a working replacement for SQL server users? Thanks Jery
GL Code and Cost Center in reports
I am really pleased that these have been added to the PO system. The only problem is they do not appear in the reporting section as fields. This is quite important for me as I would like to sort and total on the GL Code. In addition are there any plans to incoprorate custom fields into the reporting functionality. Thanks Damian
Search Function and File Atachements
When entering new request, SC+ offers list of similar Contacts that start with same letters. It would be convenient that we see list of Contacts that contain same letters - at least three. For example, if Contact is Hotel Sheraton, I have to write down Hot....., but if I write Sher.... nothing happens. There is possibility to atach files to request: quotes, documents, letters..... Soon, the database will become too large. Please add the possibility to link files.
looking for a new service pack
Hi there, we have the following version: OS Type & Version Windows 2003, 5.2 Working Directory D:\Program Files\AdventNet\ME\AppManager8 Build Number 8100 Service Pack 1.0 Server Port 9090 Installation Type Standalone Load Factor 0.4 is there any new service pack available? or any patch to apply? Thank you. Iris Silva, Iris Silva
asset management configuration
Hi, in reference to the asset management portion of ServerDesk Plus, is there a client that needs to be run on my workstations, etc. to get ServiceDesk to do a meaningful query and compile all my asset information? I have windoze server/desktops and some linux boxes. I ran the asset scan "as is" on my server and the result it posted left MUCH to be desired. I am running ServiceDesk Pro 7 on a linux server
OpManager EventLog monitoring
Hi, Since we migrated to the new version of OpManager due to our hardware refresh, I cannot seem to get the EventLog monitoring going properly. Instead of having the Eventlog sent to the email address, can we just configure the monitoring of Eventlog to appear within the OpManager Alarms display? Also can we have resource monitoring as within OpManager? For Example, monitoring shares, as we have some shares on a server which fails and we have to reboot the server. This happens a few times and for
HistoricalData- How long?
Sorry if this question has already been posted, but I'm evaluating the product to see if I should recommend a purchase. How long can the data be historically saved and then accessed? Is 6 months a reasonably requirement? I obivously can't test this which is why I'm asking. Thanks in advance...
Inventory Reports
Hi all, Where can I find those report which stated in the following link? http://manageengine.adventnet.com/products/service-desk/inventory-reports.html My version is : Your SDP Version : 7.0.0 Build 7018 Thanks and regards, Carmel Lee
Email notifications
I am to able to receive or send email notifications from and to requesters although setup has been done regarding same. This facility was working previously before I imported again the requesters from AD. Also the automatic fetching from mail server (set to 1min) is not working but seems to work when doing it manually.
Feature Request: 'Assign to' should include TASKS of Request
When you "Assign to" a request, the TASKS within that request remain "Unassigned". An assigned request should assign the tasks of that request, as well.
Send/No send notifications matching certain Criteria to mail
Hi There is a Junk Notification Filter witch admins can edit: Don't Send notifications matching certain Criteria Is it possible to add function to Send/No send notifications matching certain Criteria to a specific mailadress with customised e-mail templates It seems that all functionallity is availible but that the option is not there? Kind regards Paul
running service failure
Hi all I have a problem on running service desk 7 (last update)on windows 2003 R2. after installation it work properly but after then, the service hangup. when I check the server I can see many icon of servicedesk in tray icon that are not startet successfuly but service of manage engin is in start status in services. also it does not work after stop and start again. can anybody help me how can I resolve this problem? FYI, it was work properly before , and this is a new problem appear after update
Upgrade to 7.2 with patch BUSTED OpManager!
I just installed the 7.2 patch to a test machine running OpManager 7.1 on a RHEL5 machine. I followed the simple instructions to the letter and also did the backup. I am SO glad I applied this patch to the test environment before deploying on the clients production server. Although OM is running and I can see the machines/servers in all categories, when I click on any server/device, all I get is Unable to fetch Managed Object details for the object : somedevice.com I have sent this bug/problem to
Adding Attachment from the Action Radio Button
Is there way so that under actions button we can add attachments without having to edit the request ? Thanks Kenny
Windows Service Availability Report
Hi, I monitor using WMI the same windows service on all my Servers and from that i want to give availability report for the specific service. Is there a way to do that? Regards Gabriel
Two more video demos
Hi Everyone, Hope you all know that we have come up with more video demos for the past few weeks. To add more, last week end, we have come up two more videos. 1. Network Performance Management and 2. Configuration Made Easy Network Performance Management: Lets you know, how OpManager helps you monitor your Network and WAN links. Further, how OpManager acts as a starting point for other network management activities eg. Firewall Log analysis, Configuration, Change and Compliance Management on your
Better ACL's and "Views" for users
I'd like to be able to assign a user a View of the system where I could include not only complete devices, but also interfaces. For example, if a client has assigned only a port in a switch, he could be able to see only his interface, not the whole switch.
display result in different units
Hey There, I'm pulling the motherboard temperture off of a server which responds with a 3 digit value. ie. when the temp is 28.5 it responds 285. Is there any way to make Opmanager divide the value or move the decimal place when it displays the temperture in my graph? thanks!
moving OpManger to New Server
I have upgraded the Opmanger from 7102 to 7200 so this will match with new Opmanager on new server W2K3 same as above I had no problem mowing all the data, setting,passwords,techos, users and configuration from old server on to the new server for service desk plus I have run BackupDB.bat and this was successfully create a file BackUp_AUG15_2008_22_47_09_7200.Zip old server When I try to run a restore RestoreDB.bat it failed, the error code was "usage : RestoreBackup.sh [backup file]" The system cannot
Remote connection
SC+ works locally on server, and works on any PC in LAN with server_IP_address:8080. Remotely, I've been usually connecting to my server through Cisco VPN client. With Remote Desktop Connection I can start SC+ locally on server. But.... If I start IE on remote notebook (already connected to my office server via Cisco VPN) and choose server_VPN_IP_Address, I'll get login screen (that's OK) and after username and password insertion I'll get message - Internet explore cannot display the web page. In
OpMenager only displays some info for WatchGuard firewall
We have a WatchGuard Firebox 500 firewall but we don't see the CPU and Memory Utilization. We are able to see the network interface and Rx traffic but not much else. I have the MIBs for Firebox. I am using the OpManager web interface. I am new to this. How do I get OpManager to display the rest of the firewall info? I have enclosed a screen shot of the Firewall fro OpManager.
Device down but not generate alarm
Hi Is there option to have a device only changing color to red (in device map) but not create a Alarm when a device is down ? We monitoring router over unstable connections and we only want to know if device is down in the Map. /Karl
Can ServiceDesk Plus track Internet history?
Can ServiceDesk Plus scan workstations and track their Internet history? Things like cookies, visited sites? Thank you.
How to change the default trap port 162 in opmanager
Hi: I have loaded the free version of opmanager on a window xp server. How to change the default trap port 162 in opmanager ? thanks
Jboss config
I need to set up JRE monitor for Jboss which is running as NT service. If the parameter for monitoring are added as part of java additional parameters, the port assigned is not picked up. What is the addition needed in wrapper.conf and how to resolve this ? Thanks and regards, Vishwanath
Feature request: HTMLArea and Tabbing?
One thing we would like to accomplish with notification templates is a tabbed output, which I know you can do with HTMLArea, but that function does not seem to be enabled within ServiceDesk (at least, there is no 'tab' button in the GUI). The notification template we're trying to define has the OBJECTS on the left (request ID, Name, Contact info, etc.) and the VARIABLES on the right. Currently, without tabbing, we can only perform the following: Request ID: $RequestId Name: $Name Email: $Email ..etc
Question on conversation subjects in Requests
I noticed the default subject in emails regarding requests contains ## (request number) ##. Does the ticket number have to be encapsulated in double ## symbols in order for these emails to make their way into the request conversation(s)? If I were to modify the following (default) email subject of: Request id ##$RequestId## is appended with your recent reply. To... Ticket # $RequestId is appended with your recent reply. Would the conversation functions still function? I haven't had my Email Administrators
Safari Browser (Mac OSX) and Google Maps View
I am running into an issue where Google Map View doesn't seem to be populating the screen with the map of my assigned locations when using Safari under Mac OSX. It seems to work fine under IE7 and I can get to Google Maps via browsing directly via Safari, so it shouldn't be a compatibility issue. Thoughts? Matt
Modifying who gets the survey email
Is there a way to configure the software to send out survey requests only when a call matches certain criteria (for example a certain level or category)?
Additional variables in email notifications
I have been experimenting with guessing possible variables for inclusion into email notifications. Are the following fields able to be included in emails? EmployeeID UserID (Additional Requester field, custom) RequesterTitle RequesterDescription Thank you.
How to? (Add an attachment after request opened)
Once a request has been opened, it does not appear to be able to accept additional attachments. Assuming a user (or the Helpdesk, who may have created the ticket) uploaded some attachments, it's reasonable to assume that as the issue is being worked on, additional attachments and/or updates to the current attachments may be requested. At present, there is no way to upload additional attachments beyond the original opening. ACTIONS // ADD ATTACHMENT ...is a needed feature.
Workstation Names
In our list of Workstations in the Assets tab, some of our machines show the FQDN name, while others only show the netbios or hostname only. It appears that if the machine fails a scheduled scan, that the netbios/hostname is reported and the FQDN is dropped (along with most workstation details). Are others experiencing this? How are you handling your scheduled scans, since existing asset details appears to be removed when a scan fails...or is this a setting somewhere that I have missed.
Info on SD+7.5 status
Someone very kindly (Thanks Mike Bailey!) pointed me to this so I thought I'd share it: http://blogs.manageengine.com/servicedesk/2008/08/07/experiences-of-sdp-75/ It's a blog of one of the developers of SD+ 7.5 and gives some interesting insights into what's being worked on and the progress/aims with the development.
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