Re-Open button on closed calls
Under the current version of ServiceDesk Plus, Requestors do not have the ability to easily Re-Open closed calls. The only known way is to send an email to the Helpdesk and include the job number of the closed call in the subject line. We have the need for the users (Requestors) whom the job was opened by to be able to re-open a call via SDP.
Topic Participants
Ben Hayes
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