No Resolution information presented in Approval Request?
In our organization, I conceive of two purposes to submit requests for approval. 1. Seeking Requester's approval to close case. 2. Seeking managements approval to close case. In either case, it confuses me why the RESOLUTION to the request is not included in the approval. Using a dummy Technician, I sent (myself) approval. The URL I was provided in an email sent me to a page (that didn't require login to view) that showed me who the Requester was, the Subject, the Description, the Request Details
Cosmetic wording in Purchase Order section
Asset Home > Router > 7206 VXR - PO# 1000[1] When you hover over the "Edit Resource" link the text that pops up reads, "Edit Workstation Details". The device isn't a workstation...it's a router. (in this case). The "Edit Resource" always reads "Edit Workstation Details", regardless of the asset. The same is true for the "Assign" button. It always reads, "Associate Owner for Workstation", even when the asset is not a workstation.
Feature Request: Asset History
I ran through an excercise of creating a PO, approving it, and processing the asset into the inventory. After completing that, I accessed the "Cost" tab and changed the purchase price from $999.99 to $9.99. From what I can tell, this modification of the asset is not logged in any history...anywhere. There is a HISTORY tab, but the only things logged there are: State is set as In Store. State changed from In Store to In Use. Assigned to Department Network Services Nothing states I modified the asset
SDGUEST ROLE
Can you create an editable SDGuest role? I need my users to be able to create a change request and edit it and at the moment they cannot use the change request section without us putting in workarounds which is frustrating!
Feature request: Display columns configurable PER VIEW
Currently, the columns you select to display apply to EVERY view (custom or otherwise) you use. I would like to see customization of column display options that determined PER VIEW. On the "My Open Requests" view, I don't want the Completed Date column. They're OPEN requests...they're not completed! However, on the, "My Closed Requests", I WOULD want the Completed Date column shown. The ability to set which columns are displayed in which view would be very nice to have.
Modifying who gets the survey email
Is there a way to configure the software to send out survey requests only when a call matches certain criteria (for example a certain level or category)?
Send for Approval on CLOSED requests?
Why is there a "Send for Approval" button visible in the Approvals tab on a closed request? It's closed...
PO Approval Status keeps getting unchecked
I have not pinpointed when this happens but it would appear that when I do the domain import of users to add in any new users the PO approval status box is unchecked for those that should have the approval function. Has anyone run into this? We are on build 7018 currently. I will try pipoint when this happens but if you know of solution let me know!!
Requestor cannot see notes or history
I am trying to configure this system and when logged on as the requestor, they cannot see the notes or history; even though the administrator chooses to let them see. Is this a quick setting change?
Can't receive log from juniper SSG-550M
Hi all EventLog Analyzer 5.0 can support syslog from juniper ssg-550m and screen os version 6.1.0. I founded message log from ssg-550m is bellow. Couldn't connect to my eventlog analyzer ip port 514 connection close. Anyone have an idea? Thanks Golf
Can't Add New Account in 7007
First time I have tried adding a new customer account since the update to 7007 and get this error, please advise as soon as you can please, FAILURE : Error while adding the customer details. Please report the problem to the system administrator, with the Error Code - 1,218,531,381,347 Thankyou Rich
Feature request: Restoring customized notification templates
Innevitably, when you allow for customization, you may from time to time completely screw up a template and want to say to yourself, "I want to start over." With the ability to customize message templates, I'd like to see some sort of "Restore to Default" on each one....individually, of course. I wouldn't want a restore to affect ALL templates, etc.
Unable to Scan Asset
Hi Support (And Dean!!) I am trying to scan my PC (Win XP SP3) from the SD+ Assets tab, i keep getting the following error. FAILURE :Either access denied for the user or the remote DCOM option might be disabled in the workstation. I am able to scan my Domain Controllers (W2K3) fine. I have disabled my firewall with no effect. I have followed the Fault finding steps (as have others) and all appears to be fine with the PC's setup, but i am still unable to scan. Any assistance would be gratefully received.
Bug? Assigned To column in "Show All Tasks" not s
I have the following columns set to display in the "Show All Tasks": Title Assigned To Status Scheduled Start Time Actual Start Time Actual End Time Link I can change the display sort order by clicking on any of these columns except "Assigned To" and "Link". Neither of those colums are clickable.
User Privileges
Need to identify domain users who have local administrator user privileges on their systems/machines/laptops Faisal Sajid
Feature request: Ability to set Solution TOPICS as published
For each Solution, you can configure this option: Publish this solution in Self-Service Portal also I would like to have the ability to "hide" Topics from the Self-Service portal. We have lots of technical solutions we want to hide from Requesters, because they are intended to be referenced by IT staff (only). While Requesters see none of the data, the can view our tree structure of: -------- Standards - Network - WAN - LAN - WIFI - VPN - PC - Desktops - Laptops - Other - Servers - Intel - Unix -
REPLY to a request doesn't populate TO field with Requester
Maybe it's just me, but when I click the (REPLY) button(s) within a request, I expect the Requester's name to be automatically populated into the TO field. The "Blue menu bar" reply option is even worded as, "Reply to Requester". The "Reply" button just above the request details also fails to populate the TO field with the Requester information. Does anyone else found they've expected the REPLY options to put the Requester's name in the TO of the email, automatically? (where ever the "reply" is actually
[7.0.0.7018] Request status OverDue is not assigned
After installing 7018 request status OverDue is not assigned
Feature request: Optional, newest Notes on top
I'd like to have the option of displaying the newest note first, versus oldest first. As I imagine some may want to keep it as-is, the ability to change the ascending or descending order of request notes would be a nice to have feature.
Override asset type
Hello, I'm proposing the ability to override the asset type for hardware. Say, for instance, that a normal workstation computer is being used as a light server it would not be possible to add it to a Servers list without adding all workstations of the same type to that list and vice versa. This could also be solved by a rule that checks for what O/S is run on a system, if OS x is run on system, then place it in container y (server)
Self service portal URL?
The SupportCenter application has a Web Portal Configuration option in the Admin backend, whose HELP includes a sample URL of the self-service portal. The HELP denotes: Web Portal Page can be accessed at http://<server_name>:<port>/sd/SolutionsHome.sd The "Self-Service Portal Settings" under ServiceDesk doesn't state what the URL is. So, what is it? I tried the following: http://<server_name>/sd/SolutionsHome.sd While that produced what appeared to be something of a portal. It's completely broken.
Bug: [7.0.0.7018] - Backup Scheduling
Hi Within "Edit Scheduling" I have tried setting different values under "start backup on" (date and time) but they don't seem to hold (revert back to what they were previously). The "Every" value seems to hold though. Graham
[7.0.0.7018] Report Logo
Hi Is it possible to add an image (say company logo) when creating reports? Graham
Switchport Utilization
Is there a quick way to bump all interfaces to say 75%, instead of having to configure each one individually? THanks.
Restart a windows process from Linux?
Hello! I have a web admin that wants to know if OpManager can restart a jrun process on the web server when OpManager gives a notcie that a URL is down. Right now we have a issue with jrun locking up at random causing our corp site to go down. They have setup a web page for OpManager to call if the site goes down that will restart the process. Is there a way to make OpManager do this? I would see if I can just restart the jrun server process but it is running on a windows machine and my OpManager
The Monitor did not respond to the test request
Hello, i have a problem with the telnet/ssh authentifcation : my opmanager works on a linux i have check ssh device => no problem i have try Command Prompt = $ and # but a i always have "The Monitor did not respond to the test request" i have check the logs but nothing appear
Exchange 2003 Monitor
I'm trying to monitor a Exchange 2003 server with Opmanager. As you can see in the attached file i can see some data coming in. Though i can't see the data in the "mailbox", "public", etc category. I've pointed to the correct pub and priv files locations. Any suggestions / sollution ?
Bug: Can only search on UserID if email is defined
I've got several test users setup, names like "john doe", "bob nobody, "frank jones", etc. For each of them, I have the following defined for them (going to use john doe as example) --------- Employee ID : jdoe (built-in field) Additional Requester Details UserID: jdoe Login name: jdoe --------- With these three fields populated with "jdoe", when I attempt to search REQUESTS for Keyword, "jdoe", I get no returns. It isn't until I define an email for this Requester of "jdoe@aol.com", can I actually
how to connect to linux server using snmp
I have a SNMP enabled on linux box, but i can not connect to this server, i use correct root/pass but it failed. Please tell me hwat i am doing wrong. thanks in advance
What is the explanation for Nodes
I don't understand what do you say with nodes in the licence. Please tell me what do you say with this. tks
Cannot Start OpManager
Hi, When trying to start OpManager, getting an error message: Could not start the ManageEngine OpManager service on Local Computer Error 1068: The dependecy service of group failed to start Then within Application evtn logs I am getting the following errors: Source: Apache Service Event ID: 3299 The Apache service named reported the following error: >>> Unable to open logs . Source: Apache Service Event ID: 3299 The Apache service named reported the following error: >>> no listening sockets available,
How do I change the Service Monitors for all servers?
By default the Service Monitors are set to attention, and I would like to set it to Critical for some services. I have 162 servers I would like to do this to. Is there a way to do this globally?
SFTP
Hi, I use AppManager to monitor my servers, and now I need control in exist new files on SFTP Server. I try connect to the server, but I bot obtain sucess. Monitor return the next error: Could not establish a session with the host. Kindly check the host information Why this error? Regards, //Graveyard
No results to display
Hi, I am using NetFlow Analyzer 7 Pro. I'm new to the app, and having problems getting info on most of our interfaces. The tunnel is being monitored, and I can see the traffic volume. But when I click on the application, source or destination tab, it says 'No results to display' It works fine for a few of our routers though. It displays all the applications generating traffic, source Ip address etc. Any ideas on this?
Contact Objects
Exchange Report on Mail Enabled Contacts. Would like to be able to report on Contact Objects as well as User Objects. Lee Humphreys
Last Reboot Details
Hi, Is it possible to get the last reboot details for the servers. This information can be obtained through SNMP. Altaf
How to require approval from a person on a ticket
Hello, We run service desk plus, i cant seem to find how for a particular ticket (category, type , item) that every ticket must be approved by a designated person (technician). Thank you J
Bug: "Show all tasks" columns horizontally scroll
In the "Show all tasks" view, no matter how many (or few) columns you have selected to display, the last column that has the "Search" and "Select" icons scrolls off to the right of the screen. Review attached screenshot. No horizontal scroll bar is displayed in the browser. Even when I only have SELECT BOX and TITLE set to display as optional columns, it still scrolls off the field of view.
Reporting on Work Logs with Crystal Reports
I'm trying to write a report on the work logs using Crystal reports, but I can't seem to find the table they are stored in. Does anyone know which tables are used? Thanks for the help.
User cannot attach .xls files
Only one user has reported this issue. They cannot attach any .xls files. The file size is <1mb. They are able to attach other file types. I am able to attach the .xls files he was not able to.
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