backup & uninstall of service packs is not working
Hi,
I have the newest sd plus version installed but had some problems while changing from mysql to mssql.
now the server is running fine (back on mysql) but I can't make backups or uninstall the last updates (cause I only have a backup for an older version).
When I try to make a backup my sdpbackup.log says:
ServiceDesk Plus [7019] backup log
*************************************************************
Backup process started....
Going to full backup with file attachmentsaaaaccadminprofile
aaaaccbadloginstatus
aaaacchttpsession
aaaaccoldpassword
aaaaccount
aaaaccountowner
aaaaccountstatus
aaaaccownerprofile
aaaaccpassword
aaaaccsession
aaaaccsessionaudit
aaaaccsessionprop
aaaaccuserprofile
aaaace
aaaappservice
aaaauthorizedrole
aaacontactinfo
aaaenvironmententry
aaagenderhonorific
aaagroups
aaaimpliedbytablecolumn
aaaimpliedpermission
aaaimpliedrole
aaaimpliedtablecolumn
aaalogin
aaamethodparams
aaamethodpermission
aaaorganization
aaaorgcontactinfo
aaaorgcontactuser
aaaorgdetail
aaaorgpostaladdr
aaaorgstatus
aaaorguser
aaapamconf
aaapammodule
aaapammoduleoption
aaapassword
aaapasswordhint
aaapasswordprofile
aaapasswordrule
aaapasswordstatus
aaapermission
aaapostaladdress
aaarole
aaarolecategory
aaaroleowner
aaaroletocategory
aaaservice
aaaservicepasswordrule
aaasimplepermission
aaatableaccessspi
aaatablepermission
aaatablereadpermission
aaatableupdatepermission
aaatrustedrole
aaauser
aaauserconfigrecord
aaausercontactinfo
aaauserpostaladdr
aaauserprofile
aaauserproperty
aaauserstatus
acboxconfig
accacheconfig
accolumnconfiguration
accolumnconfigurationlist
accontexthelp
accvtabparentconfig
acdropdown
acdropdownparams
acelement
acelementattr
acfeedbackproperties
acformconfig
acfunctioncolumns
acgridlayoutchildconfig
acgridlayoutconfig
acgroupbycolumns
acinstantfeedback
acmailconfig
acnavigationconfiguration
acpagelengthconfig
acpanelelement
acpsconfiglist
acpsconfiguration
acrendererconfiguration
actabchildconfig
actablecolumns
actablelayoutchildconfig
actableviewconfig
action
activedirectoryinfo
acuserclientstate
acuserpreference
acviewtogroupmapping
adapter
adapterproperties
adauthenticationinfo
additionalviewparams
adorganizationalunits
adousrelationinfo
adventneterrorcode
advmatrixreportdetails
allowedpattern
allowedvalues
announcement
appcategories
appdependency
appindexinginfo
application
approvaldetails
approvalhistory
approvalstage
approvalstagemapping
approvalstatusdefinition
apprstagetochange
appscheduleinfo
areachartproperties
array_list
assessmentdetails
assessmentfileattachment
asset_fields
assetdepartment
assetdetails
assetinfoholder
assetinventory
assetnotification
assetowner
assetrequester
assetri
assetworkstation
attachment
auditconfig
auditconfigproperty
auditconfiguration
auditfailureinfo
auditgroup
audithistory
auditlevel
auditnotifycriteria
auditoperation
auditoperproperty
auditrecord
auditresourceprop
auditresultproperty
auditseveritylevel
audittableconfig
audituserproperty
backupschedule
barchartproperties
bool_composed_expr
bool_const_comp_str
bool_exists_var
bool_expr_comp_expr
bool_expr_terms
bool_expr_with_terms
bool_neg_expr
bool_num_comp_const
bool_num_dataobj_expr
bool_set_comp_var
bool_str_comp_const
bool_str_comp_str
bool_str_dataobj_expr
bool_time_comp_const
bool_time_comp_time
boolean_constants
boolean_dataobj_vars
boolean_expressions
boolean_reg_expr
boolean_template_vars
boolean_variables
boundary_matchers
buildingdefinition
c_task_apis
cabdefinition
cabmembers
calendar
category_technician
categoryandsubcategory
categorydefinition
cc_address
change_fields
changeapprovaldetails
changedetails
changedetailstotaskdetails
changedetailstotasktable
changefileattachment
changehistory
changehistorydiff
changeresolution
changeri
changetoasset
changetocab
changetocharge
changetodescription
changetonotes
changetoservice
changetypedefinition
char_class_expr
chargestable
cisextension
cisextensionparameter
cisextensionparameters
citypeconstraint
class_expr_opr_expr
clientserviceproviders
coll_iterat_template
columnaliases
columndetails
columnindex
columntoignore
commit_dataobj_task
componentdefinition
componentdefinitionlaptop
componentdefinitionmodel
componentdefinitionsoftware
componentstore
componenttype
componentvendor
composite
concat_task_list
concat_task_template
conffile
conffiletoappln
conffiletomodule
configurationmetadata
configurationrecord
configurationtableinfo
constituenttable
constraintdefinition
contract_fields
contractattachment
contractdetails
contractref
contractri
contractstatus
cr_dataobj_task
cr_row_task_template
cr_table_task
crawlertaskinput
crewescalation
criteria
custom_bool_expr
customfilter_critcols
customfilter_details
customfilter_sql
customhandler
customreport_colstototal
customreport_datefilter
customreport_details
customreport_displaycols
customreport_folder
customreport_grouping
customreport_summary
customreportfiltercolumns
customreportquery
customreportsettings
customreporttimechoice
customreporttypes
customviewconfiguration
customviewserviceproviders
databaseresource
databasewordcount
dataobj_var_columns
dataobj_var_tables
dataobj_variables
datasource
datatypetoignore
daysofoperation
default_task_conf
default_task_input
defaultconfigvalue
defaulttheme
del_row_task_template
departmentdefinition
desktop
discoveryconfiguration
domaininfo
domainlogininfo
dominanttableconfig
drafts
drafts_notification
driveinfo
drivenmicr
dynamicgroup
email_attachments
email_cc_address
email_message
email_task
email_task_input
email_to_address
error_data
errorlog
errorlogowner
escalatetomediator
escalateton
exceptions
expressions
expressions_pidx
ext_task_api_loc
featureparams
filehandler
fk_paths
fk_pointers
fkcolumndefinition
fkdefinition
floordefinition
form_customizer
forward
functionhandler
globalconfig
globalviews
group_count
group_templates
groupattributes
groupbycategory
groupmemberattributes
groupmetadata
grouptemplate
handler
harddiskinfo
helpdeskcrew
holidaydefinition
hwaudithistory
hyperlinkconfiguration
impactdefinition
importadfields
incidenttochangemapping
incomingmailaliases
incomingmailserver
indexdefinition
inner_join
inner_join_attribs
inner_join_tables
instance_data
instances
isgroupsync
itemdefinition
iter_dataobj_task
iter_table_task
iterat_task_template
java_api
javascriptaction
joincolumns
jointable
kb_topics
keyboardinfo
keyfinderconfig
laptop
lastauditinfo
leveldefinition
licensereminder
linechartproperties
logger
loop_task_template
mail_server
mailportdetails
maintenancecontract
matrixreportdetails
maxusedswinfo
memoryinfo
memorymoduleinfo
menu
menuandmenuitem
menuitem
message_keys
message_templates
modedefinition
modespecificserviceproviders
module
modulecontext
moduleinstance
moduleinstanceownedcr
moduleownedcr
moduletier
monitorinfo
mouseinfo
mssqlerrorcode
---
and thats it, but no backup is created at all???
Is there any possibility without reinstalling sdplus?
I have the newest sd plus version installed but had some problems while changing from mysql to mssql.
now the server is running fine (back on mysql) but I can't make backups or uninstall the last updates (cause I only have a backup for an older version).
When I try to make a backup my sdpbackup.log says:
ServiceDesk Plus [7019] backup log
*************************************************************
Backup process started....
Going to full backup with file attachmentsaaaaccadminprofile
aaaaccbadloginstatus
aaaacchttpsession
aaaaccoldpassword
aaaaccount
aaaaccountowner
aaaaccountstatus
aaaaccownerprofile
aaaaccpassword
aaaaccsession
aaaaccsessionaudit
aaaaccsessionprop
aaaaccuserprofile
aaaace
aaaappservice
aaaauthorizedrole
aaacontactinfo
aaaenvironmententry
aaagenderhonorific
aaagroups
aaaimpliedbytablecolumn
aaaimpliedpermission
aaaimpliedrole
aaaimpliedtablecolumn
aaalogin
aaamethodparams
aaamethodpermission
aaaorganization
aaaorgcontactinfo
aaaorgcontactuser
aaaorgdetail
aaaorgpostaladdr
aaaorgstatus
aaaorguser
aaapamconf
aaapammodule
aaapammoduleoption
aaapassword
aaapasswordhint
aaapasswordprofile
aaapasswordrule
aaapasswordstatus
aaapermission
aaapostaladdress
aaarole
aaarolecategory
aaaroleowner
aaaroletocategory
aaaservice
aaaservicepasswordrule
aaasimplepermission
aaatableaccessspi
aaatablepermission
aaatablereadpermission
aaatableupdatepermission
aaatrustedrole
aaauser
aaauserconfigrecord
aaausercontactinfo
aaauserpostaladdr
aaauserprofile
aaauserproperty
aaauserstatus
acboxconfig
accacheconfig
accolumnconfiguration
accolumnconfigurationlist
accontexthelp
accvtabparentconfig
acdropdown
acdropdownparams
acelement
acelementattr
acfeedbackproperties
acformconfig
acfunctioncolumns
acgridlayoutchildconfig
acgridlayoutconfig
acgroupbycolumns
acinstantfeedback
acmailconfig
acnavigationconfiguration
acpagelengthconfig
acpanelelement
acpsconfiglist
acpsconfiguration
acrendererconfiguration
actabchildconfig
actablecolumns
actablelayoutchildconfig
actableviewconfig
action
activedirectoryinfo
acuserclientstate
acuserpreference
acviewtogroupmapping
adapter
adapterproperties
adauthenticationinfo
additionalviewparams
adorganizationalunits
adousrelationinfo
adventneterrorcode
advmatrixreportdetails
allowedpattern
allowedvalues
announcement
appcategories
appdependency
appindexinginfo
application
approvaldetails
approvalhistory
approvalstage
approvalstagemapping
approvalstatusdefinition
apprstagetochange
appscheduleinfo
areachartproperties
array_list
assessmentdetails
assessmentfileattachment
asset_fields
assetdepartment
assetdetails
assetinfoholder
assetinventory
assetnotification
assetowner
assetrequester
assetri
assetworkstation
attachment
auditconfig
auditconfigproperty
auditconfiguration
auditfailureinfo
auditgroup
audithistory
auditlevel
auditnotifycriteria
auditoperation
auditoperproperty
auditrecord
auditresourceprop
auditresultproperty
auditseveritylevel
audittableconfig
audituserproperty
backupschedule
barchartproperties
bool_composed_expr
bool_const_comp_str
bool_exists_var
bool_expr_comp_expr
bool_expr_terms
bool_expr_with_terms
bool_neg_expr
bool_num_comp_const
bool_num_dataobj_expr
bool_set_comp_var
bool_str_comp_const
bool_str_comp_str
bool_str_dataobj_expr
bool_time_comp_const
bool_time_comp_time
boolean_constants
boolean_dataobj_vars
boolean_expressions
boolean_reg_expr
boolean_template_vars
boolean_variables
boundary_matchers
buildingdefinition
c_task_apis
cabdefinition
cabmembers
calendar
category_technician
categoryandsubcategory
categorydefinition
cc_address
change_fields
changeapprovaldetails
changedetails
changedetailstotaskdetails
changedetailstotasktable
changefileattachment
changehistory
changehistorydiff
changeresolution
changeri
changetoasset
changetocab
changetocharge
changetodescription
changetonotes
changetoservice
changetypedefinition
char_class_expr
chargestable
cisextension
cisextensionparameter
cisextensionparameters
citypeconstraint
class_expr_opr_expr
clientserviceproviders
coll_iterat_template
columnaliases
columndetails
columnindex
columntoignore
commit_dataobj_task
componentdefinition
componentdefinitionlaptop
componentdefinitionmodel
componentdefinitionsoftware
componentstore
componenttype
componentvendor
composite
concat_task_list
concat_task_template
conffile
conffiletoappln
conffiletomodule
configurationmetadata
configurationrecord
configurationtableinfo
constituenttable
constraintdefinition
contract_fields
contractattachment
contractdetails
contractref
contractri
contractstatus
cr_dataobj_task
cr_row_task_template
cr_table_task
crawlertaskinput
crewescalation
criteria
custom_bool_expr
customfilter_critcols
customfilter_details
customfilter_sql
customhandler
customreport_colstototal
customreport_datefilter
customreport_details
customreport_displaycols
customreport_folder
customreport_grouping
customreport_summary
customreportfiltercolumns
customreportquery
customreportsettings
customreporttimechoice
customreporttypes
customviewconfiguration
customviewserviceproviders
databaseresource
databasewordcount
dataobj_var_columns
dataobj_var_tables
dataobj_variables
datasource
datatypetoignore
daysofoperation
default_task_conf
default_task_input
defaultconfigvalue
defaulttheme
del_row_task_template
departmentdefinition
desktop
discoveryconfiguration
domaininfo
domainlogininfo
dominanttableconfig
drafts
drafts_notification
driveinfo
drivenmicr
dynamicgroup
email_attachments
email_cc_address
email_message
email_task
email_task_input
email_to_address
error_data
errorlog
errorlogowner
escalatetomediator
escalateton
exceptions
expressions
expressions_pidx
ext_task_api_loc
featureparams
filehandler
fk_paths
fk_pointers
fkcolumndefinition
fkdefinition
floordefinition
form_customizer
forward
functionhandler
globalconfig
globalviews
group_count
group_templates
groupattributes
groupbycategory
groupmemberattributes
groupmetadata
grouptemplate
handler
harddiskinfo
helpdeskcrew
holidaydefinition
hwaudithistory
hyperlinkconfiguration
impactdefinition
importadfields
incidenttochangemapping
incomingmailaliases
incomingmailserver
indexdefinition
inner_join
inner_join_attribs
inner_join_tables
instance_data
instances
isgroupsync
itemdefinition
iter_dataobj_task
iter_table_task
iterat_task_template
java_api
javascriptaction
joincolumns
jointable
kb_topics
keyboardinfo
keyfinderconfig
laptop
lastauditinfo
leveldefinition
licensereminder
linechartproperties
logger
loop_task_template
mail_server
mailportdetails
maintenancecontract
matrixreportdetails
maxusedswinfo
memoryinfo
memorymoduleinfo
menu
menuandmenuitem
menuitem
message_keys
message_templates
modedefinition
modespecificserviceproviders
module
modulecontext
moduleinstance
moduleinstanceownedcr
moduleownedcr
moduletier
monitorinfo
mouseinfo
mssqlerrorcode
---
and thats it, but no backup is created at all???
Is there any possibility without reinstalling sdplus?