How do you record and report on Downtime???
Hi all
I'm piloting service desk at the moment and have been been wondering how you all record when you get downtime on your systems?? I would assume that you can do this within Service Desk against the ticket and then be able to report on it later.
Any suggestions and stories on how you did this would be most helpful.
Thanks :D
I'm piloting service desk at the moment and have been been wondering how you all record when you get downtime on your systems?? I would assume that you can do this within Service Desk against the ticket and then be able to report on it later.
Any suggestions and stories on how you did this would be most helpful.
Thanks :D