WMI
I was able to get all monitors working as I wanted using WMI only after I disabled windows fireall from my server I am monitoring. If I enable the firewall and open ports 135, 445, and 1025, it fails with "RPC server unavailable". I have been though all the forums and followed all the instructions but no luck. I can not leave the firewall open. Please advise. David Lee
WMI
I was able to get all monitors working as I wanted using WMI only after I disabled windows fireall from my server I am monitoring. If I enable the firewall and open ports 135, 445, and 1025, it fails with "RPC server unavailable". I have been though all the forums and followed all the instructions but no luck. I can not leave the firewall open. Please advise. David Lee
request approval?
Ok, we are new to ServiceDesk, What is the request approval used for? I thought it would be for a tech to put in a solution, request the approval for the closure, but if they accept the request, it doesn't close it. So, what's the point, or am I not looking at it correctly? We are still in the process of getting it all setup, and working out workflows, etc. before rolling it out to staff...
Monitoring of individual web applications in tomcat
Hi, I am trying to use manageengine for monitoring tomcat. It gives the overall memory usage.I want to find out memory that is occupied by each of the individual web application.When I select the individual web application, it is not giving the memory used. Regards Darini Darini
Netflow Abnalyser:SMTP & Schedule reports
Hi., I have schedule all reports and i can see reports under Admin Operations --> Schedule--- List <view reports> . but these reports am not getting thru mail . below lines are configured: SMTP : <ip address> - IP address of smtp server configured. Port : both smtp-25 and pop3- 110 ports given , checked with both the ports. mailaddress : receipetent mail address is given. i have not configured anything on mail server. So, can you please advise how to get the generated reports in my mail box. Thanks
Cannot Enable Active Directory Authentication
Get the following error: FAILURE :Exception occured while enabling Active Directory authentication. Please report the problem to the system administrator, with the Error Code - 1,222,085,253,461. ServiceDesk Plus running on Linux. Have check the settings for the AD.
User/Group Management
Add users in one step to more that one group. Thomas Tremmel
Cannot Enable Active Directory Authentication
Get the following error: FAILURE :Exception occured while enabling Active Directory authentication. Please report the problem to the system administrator, with the Error Code - 1,222,085,253,461. ServiceDesk Plus running on Linux. Have check the settings for the AD.
Disabled user password change
The ability to reset the password for those users who have been disabled. Phil Evelyn
Deleting unused Monitor Types
The environment I am trying to monitor is pretty straight forward. Many of the default monitor types are not used in our environment. How do I remove Application Servers, Java/Transactions, ERP, Database Servers, Servers, Mail Servers, etc. that I am not using? They just clutter up the interface and are wasted space Thanks!
poor support!
Since july, we have opened a ticket with a serious problem (opmanager doesn't start) and we are waiting for a solution... without words.... :x
A problem with forum
Hello I'm newbie here and can't find a search on the forum Could please someone point me to it. Thanks, Drew
Exit Codes in Windows 2003
Whenever I run a batch file on a Windows 2003 system the ERRORLEVEL returned is always Zero (0). This does not happen with windows XP. This causes the Custom Monitor to consistently fail with various error values.
Overall status report for a customer
Hi, Is it possible to get an report that show an overall score for the IT infrastructure like Kaseya can do?
A problem with forum
Hello I'm newbie here and can't find a search on the forum Could please someone point me to it. Thanks, Drew
Number of workstation having REAL trouble with scan
Under Servicedesk build 7020. Are there anyway to tell how many 'in use' workstation failed with scan ?
Integration NFA with AD
Is it possible to intgrate NFA & AD in such a way to resolve local users IP addresses into AD users? So the minimum info I need: AD_user, inbound_traffic, outbound_traffic, date.
Link contracts, and not upload file to SC+
I would like to keep my signed contracts in my webbased ECM system (Link the contract document and not Upload it) It would be nice to be able to link to the contract document: Possible solution: Select between upload, or url-link when create a contract A browserwindow to browse and select url to the document. (or just type the path)
Workstation scan - Installed Printers
Hi Can you tell me if Servicedeskplus build 7018 is capable of what printers are installed on workstations? This is usefull information when dealing with printer support issues with users but there does not seem to be a section on printers on workstation details. When running workstation summary reports\hardware summary report you get the option of including sub report "printer information". Maybe im missing something here but this seems to imply this information is collected during scans. Can you
Mailbox sizes and count..................
actual mailbox sizes per account and the actual number of mailboxes per mailbox store. Jennifer Dupont
User Rights
Users with by-name security rights to AD objects - I don't want objects they have permissions to based on group membership Mike Ferguson
Active Directory Monitor
Is it possible to do a mass update to the active directory monitor template? I would like to change some values to be higher, and it is a pain to do this server by server. Thanks Shaun
Assigning roles
I can't seem to assign a role to requesters, is this correct?
Exchange
Unused/Inactive Exchange Mailboxes with realtime storage usage and quota size. Also include last used date with exclusion of never used mailboxes Jeffrey Kalfut
Invalid License File - Error code : 535
I got this error message. Pls let me know which 'corrupted' file(s) to send to support or if you can send me a non-corrupted file to me at choon.p.lui@gmail.com. Thanks. Choon
Serious Problem With SD+ 7017
For some reason our SD+ install has screwed up completely since Friday. It was noticed over the weekend and I have so far spent 5 hours trying to fix it. Basically, we cannot browse requests or any tools that list request information, i.e. reports, the global view etc. When we try the web page seems to hang on loading and simply claims it is waiting. Once this happens, the rest of the service desk is also inaccessible and the only way to get it back to accessible is to restart the service but it
OPM shows 0% utilizations for the resource monitor like as ~
Dear all, The OPM shows 0% utilization for the resource monitors like as CPU, Memory and Disk utilization in the Solaris 5.8. I attached snapshot. Thank you in advance for help me. Have a nice day! Ko Young Suk Telemant
How come updates are no longer shown on the Website?
I noticed that on the website http://manageengine.adventnet.com/products/oputils/service-packs.html updates are no longer shown. I know that build 5024 at the least is available but I can't find anything later than 5001. Was the updates relocated somewhere else? :?
SSL Mail configuration
Hi, How can I configure mail settings for SSL mail servers, this is mandatory for my enterprise organization. Is this issue implemented yet? Thanks
what about SNMP v3?
i have anews letter that tell Opmanager is now support SNMP v3. but about OpUtils?
Disable TFTP Server
Hello, i would like to disable the TFTP Server from Oputil, we have a different TFTP Server running on the same Server to do the IOS Updates, Is there a chance to disable the tftp from optutil to get the port free for the other tftp server
Manual Surveys not working correctly. BUG?
I have set up a survey and have tried to manually send a survey to a requestor through the actions menu. I have set the "Send Survey every time" to "0 requests are closed." as i do not want the surveys sent automatically, but only when I manually send one from the actions tab. When I send the survey, it uses the IP address of the server in the survey link. In addition, the email content is not correct. Here is the what the content should be: Dear $RequesterName, Please help us improve our service
connections in IIS monitor
Hi, I am evaluating Applications Manager and i configured an IIS monitor and i want to know how can i generate one report that show behavior of connections. In seccion "Reports/Webservices" only appear "Availability of Web Services", "Health of Web Services" and "Response Time of Web Services". Thanks for your help. Gilberto Gilberto
Failing Backups - Memory/CPU issue?
Frequently our scheduled backups fail or the navigation inside DE is slow or freezes. That happens mostly while the machine polls/backups configuration. I assume this could be a resource issue. Our copy of DE runs inside a virtual machine on an VMware ESX server and currently has a single CPU and 1024 MiB assigned. The parallel Job count is currently set to 20. Do you advice to add more RAM to the machine or maybe even another CPU? The load on my machine looks OK so far and the system yet has not
Time Spent Reports
Time reports seem to be inconsistent. If there is more than 1 entry, only the last entry is calculated according to the functions chosen. Is there a fix for SD that will calculate ALL of the time spent on a call regardless of the number of entries? Thanks. Jonathan Service Desk Version : 7.0.0 Build Number : 7012
Request Template bug?
When using a Request template that has the Group field populated, the Technician field is not constrained by the value in the Group field -- I can select any technician, where one would expect to be able to select only those technicians that are members of the group. Is this a bug or a feature?
historic reports on Weblogic Threads
Hi I am trying to do a custom report on Weblogic Thread but I cant see historic data in the table am_wls_threaddata . After reading some documentation I found that the data is being cleaned/archived after 3 hrs as specified in the table AM_DATACLEANUPINFO . I am in urgent need to publish historic data on all threads that were available in weblogic instance ever i.e right from the time when monitor was installed. I would really appreciate if you can help me with this one. thanks Ashish Abrol
Excluding assets from a scan/Handwritten values
Hello, I'm using Service Desk Plus 7.0.0 Build 7011 in a large mixt Windows/HP-UX/Linux Network. I'm using SDP mostly for Windows, but I would like to * add by hand some assets that cannot be auto-discovered (scanned); * change the content of the fields of some assets that are auto-discovered. My problem is the following: when I have made a manual modification to the content of a field, and that I launch a scan again, does it overwrite my hand modifications? 1/ Is it possible to choose, asset by
Alert -> Run Program Options
When I receive an alert, I want to run a program. The only options listed in the option box are source, hostname, and criticality. It then says " Apart from this, you can also specify other arguments as required." But no where can I find how to actually receive what the LOG IS that triggered the event. Out of all the things to have as options, you'd think that would be most important (aside from hostname). It emails you the log message, but how do I get that passed to a program? Since there's no
ELA Unresponsive After Logon
We can bring up the logon page just fine. However once we attempt to logon, it just hangs. Forever or until we cancel the request or close the browser. We have stopped/restarted the EventLog Analyzer service multiple times, and have even rebooted the server. Nothing seems to work. What do I need to look at to find out what is "hanging" so that we can use the ELA again.
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