Request Template with Resolution
I have created a request template with a resolution completed already.
When a technician logs a request then the resolution is visible in the help desk request. When a normal user logs a request using the template they can see the request part but the resolution does not appear. Is there any way to edit the request template so that when a normal user logs a request the the solution is already there?
Thanks,
JP
When a technician logs a request then the resolution is visible in the help desk request. When a normal user logs a request using the template they can see the request part but the resolution does not appear. Is there any way to edit the request template so that when a normal user logs a request the the solution is already there?
Thanks,
JP