Email Notification - Technician/Creator/Requestor

Hi. I am semi new to using Service Desk Plus and I have come across an email notification issue that seems very 'unlogical' to me and I was wondering if there is a way to change or manipulate the rules of notification (or if it is even an issue at all).

Here is my problem: Say for instance 'Joe' (at the help desk) creates a new request. Joe is also the technician and the requestor. Once he "adds the request" (or submits) Joe gets an email that he has a request... Why, if Joe is the requestor, the technician, and the creator, does he need an email notification ABOUT HIS CASE. This doesn't seem logical to me and is kinda a hassle.

Is there a way to change to rules of notification so that if the above criteria is the met, an email is NOT sent? I was told... this can't be changed. I would like to think it could.

Any thoughts or help?

This seems like it would be a simple fix?

Thanks!