historic reports on Weblogic Threads
Hi I am trying to do a custom report on Weblogic Thread but I cant see historic data in the table am_wls_threaddata . After reading some documentation I found that the data is being cleaned/archived after 3 hrs as specified in the table AM_DATACLEANUPINFO . I am in urgent need to publish historic data on all threads that were available in weblogic instance ever i.e right from the time when monitor was installed. I would really appreciate if you can help me with this one. thanks Ashish Abrol
Excluding assets from a scan/Handwritten values
Hello, I'm using Service Desk Plus 7.0.0 Build 7011 in a large mixt Windows/HP-UX/Linux Network. I'm using SDP mostly for Windows, but I would like to * add by hand some assets that cannot be auto-discovered (scanned); * change the content of the fields of some assets that are auto-discovered. My problem is the following: when I have made a manual modification to the content of a field, and that I launch a scan again, does it overwrite my hand modifications? 1/ Is it possible to choose, asset by
Alert -> Run Program Options
When I receive an alert, I want to run a program. The only options listed in the option box are source, hostname, and criticality. It then says " Apart from this, you can also specify other arguments as required." But no where can I find how to actually receive what the LOG IS that triggered the event. Out of all the things to have as options, you'd think that would be most important (aside from hostname). It emails you the log message, but how do I get that passed to a program? Since there's no
ELA Unresponsive After Logon
We can bring up the logon page just fine. However once we attempt to logon, it just hangs. Forever or until we cancel the request or close the browser. We have stopped/restarted the EventLog Analyzer service multiple times, and have even rebooted the server. Nothing seems to work. What do I need to look at to find out what is "hanging" so that we can use the ELA again.
more mail server settings needed?
I have multiple sites which each have different support email addresses which today feed different support software which sweeps into different queues which each site monitors for inbound requests. how can the same be accomplished with ServiceDesk Plus? I can only find one master email address which users send requests to. I'd like to have the following: UKhelp@domain.com feed into Service Desk Plus and route to Site UK with UK techs assigned to this location Americahelp@domain.com feed into Service
Request Form Customization
We wanted to have two request templates. We wanted the first to be the typical request form, and the second to contain the additional fields. I see that you can use the form customizer to per-fill fields and make a custom request form that way but we didn't want all the fields to be visible on the second request form. If we can't do that we considered attaching a file to the template so that the requestor could open the attached file and fill out the attached form in lu of having extra fileds. I
Generating complex custom reports?
I'm trying to figure out how to generate a report that shows me which workstations do not have a particular piece of managed software installed on them (in the first case, our antivirus software). We have several pieces of software that should be installed organization wide, and I want to use reporting through ServiceDesk to audit it and ensure that they have the same versions installed and nobody is missing the software. Right now, I've tried to do so through the custom report interface and it appears
New Report Column Needed
Add "Forward To" column in User Reports. This value is visible when Modify is selected for Exchange Attributes, but I can't create a report that displays the forwarding email addresses. Cody Steele
Urgent Problem: Cannot open requests - View is blank
We have suddenly developed a random glitch which we cannot debug - randomly a technician will try and open a request and it will just show us a blank screen but if we go back to the request list view we can see all of them and the hover to display the description works fine as well - but select that request and you get a blank screen. If we select the template dropdown and select a template, we can open the ticket in edit mode but when we then try and view it - it is blank again. Also, all of the
User templates
Hi! is it possible to group the listed user templates? Tnks
Add annother application requiring MySQL
I want to install another application on the same server running OpManager. It too, requires MySQL. Server is W2k3 SP2 The person that installed OpManager does not know what user ID or password he used to create the MySQL instance. Apparently we need this for the new application. Is it the same as the user ID & password for the admin account in OpManager? How do I connect to MySQL? Thanks
add category to software assets
how can i add categories in software assets???
Server Resource Monitoring
Hi All, I am trying to setup some reporting for my Executive unit, on the health of our network. I have all servers configured to use either WMI or SNMP monitoring, for Server, Disk and Memory utilisation. The default reports use a green, yellow and red system for resource utilisation. We have no custom thresholds set, for CPU, Disk or Memory. The standard reports use yellow for > 60 and red > 80 for example for memory. My question is, what is the simplest way to change the metrics on these reporting
Cannot Login to MySQL Database
Hi I cant log on to the MYSQL database using the query Cmd> cd c:\Program Files\AdventNet\ME\AppManager8\working\mysql\bin cmd> mysql.exe � localhost �r root �P 13326 �pappmanager AMDB I get the attached output. Can you please let me know what I am doing wrong. Many Thanks Ashish Abrol
PMP 5.4 Eval - Shared ressources to what account.
Hi, We are currently evaluating PMP 5.4. So far its almost exactly what we were looking for. I have just one problem : I can't find a simple and quick way to see what users or user groups ressources or accounts are shared with. Is there a view that brings this info at a glance ? Thx in advance
Couldn't resolve these MibNodes.
Hello, Im getting the following error, when trying to open the HP lj4250_mib Couldn't resolve these MibNodes : { channelindex, channel-index }, i have attached the mib file. Could you have a look for me please? Also I am currently monitoring RAID, PSU, Fans etc for our DELL poweredge 2850, 2950's. The current output is 3, however i wondered if it is possible to turn this into a status light, or textual output to say OK. Also, is there a way to somehow modify the dashboard to display fan speeds (like
Time in my log is different from time in report
I followed the instructions from this post: forums.adventnet.com/viewtopic.php?t=713531 My report was created successfully, however the times that the report is showing seems to be the update times that FA retrieved the log from the firewall. This is not very handy for seeing what time people are accessing sites. If I have to reference back to the raw log everytime, then there is no point. Is there anything I can do to fix this? I have attached a screenshot. You will see it says 11:59:59... these
AdventNet - New Request - Description Field
One of our users has problems entering text within the description field when raising a brand new service desk ticket. All the required drop down fields have been completed and she can write text in the description field. If she deletes this text she is then unable to bring the cursor back up to re-write and so has to start all over. This is the only case we have heard of so far, but that isn't to say others to have the problem. Any thoughts? Thanks Richard
delete a pending approval
is there anyway where in i can delete the pending approval for a request? like i have request that i sent for approval using the submit for approval within the helpdesk. but by mistake i sent for approval to the same approver twice, how can i delete that pending approval fromt he request if the approver has approved one of them ???
Integrate ServiceDesk with Sharepoint Portal Server
I want to integrate Service Desk pages and features with our existing Microsoft SharePoint Portal Server 2007. I want to put all the pages and flow of ServiceDesk into our Portal Server. Kindly let me know how it can be achieved. I don't want to have a link for this site in our Sharepoint.
E-mail Problem
When a new request is logged in the service desk all technicians receive an e-mail alert which use to be from IT Support, now it says it is from IT Service Desk Admin. We have changed the name in the Helpdesk - Mail Server Settings to IT Support but still it says IT service Desk Admin. Any ideas how to change it back?? It happened after we upgraded to the latest service desk.
Technician back to Requestor
I need to know how can I convert a technician back to requestor. I don't want to loose all his details which are manually modified. Presently in the software there is a conversion for requestor to technician but I want vice versa.
Change FQDN
I want to change the FQDN that SD+ will respond to so that we don't have to use the actuall name of our server. We want to have a https (443) connection for this. I understand how to change the port, but it uses the server name. Is there a procedure to make this happen with SD+? Thanks! Mike
Getting a report with times a url is accessed
Is there a way to get a time frame attached to the URLs accessed by a logged IP address?
Helpdesk technicians Snapshot page
I have created a helpdesk role for a technician to be able to unlock passwords. however when they login, the Home page (dashboard) doesn't display any of the domain info. I would like my technicians to proactively unlock accounts as part of a managed process. is it possible for technicains to have the full dashboard view with delgated rights.
Emails don't work after upgrading to laterst build #7020
Hello, After upgrading to the latest build #7020, emailing stopped functioning in the system. When users open support requests, I do not receive notifications, also I am unable to reply from ServiceDesk. I get error message: Sending notification failed. The log error is: Exception while trying to send notification for Request ID : 209 Mail sending failed. Win Server Standard 2003 SP2, x64, latest Java build. Nothing changed on the email server side. I am including the support file for debug.
Trying to start MySQL server failed
Hello, we have a problem starting the Netflow Analyzer. It fails to start the mysql Server: JBoss Bootstrap Environment JBOSS_HOME: /usr/local/AdventNet/NetFlow JAVA: ../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx256m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,AdventNetDeploymentSystem.jar,commons-logging.jar -Ddb.home=/usr/local/AdventNet/NetFlow/mysql
Technician back to Requestor
I need to know how can I convert a technician back to requestor. I don't want to loose all his details which are manually modified. Presently in the software there is a conversion for requestor to technician but I want vice versa.
ManageEngine DeviceExpert Blogs Launched!
Hi, Greetings! Thanks for making ManageEngine DeviceExpert user forum very vibrant with your active participation and support. In continuation to our efforts to improve the informal interactions between DeviceExpert users and the DeviceExpert team, we have launched DeviceExpert Blogs, in addition to this user forum. DeviceExpert blogs may be accessed through: http://blogs.manageengine.com/deviceexpert/ Visit the blogs and feel free to share your views and add your comments. Thanks, Bala ManageEngine
"password not required" Report
need to generate report of users with the attribute "password not required" Shay Golan
creating report
hi there, is it possible to add the name of deletor or creator of the the SAM ACCOUNT NAME on reports?thanks
LOCATIONS
I have different locations of my organization. I want to go for centralized SC+ for my organaization and at the same all the requests should be distributed to the location where the customer belongs to.whether i can group the customer according to the locations. srin
opManager categorizes cisco switch as desktop
Hi, I'm new to opManager world (only have known it for a week). Yesterday I tried to add our switch 3com 7700 but had no luck in grabbing its performance. I already had a bunch of MIB (that other guy in this forum had claimed it to be 3com7700 but I have no idea how to use them. Today I added another device - a cisco catalyst 2960 switch - but opManager categorized it as Desktop (Type: unknown). Is there a source that can lead me into how to use opManager? I'm trying to evaluate this product before
Minor Bug: admin vendor overview
If you want to change the namber of viewed vendors per Page the last entry is wrong. (s. att) rgds
Change the default page loaded
Change the default page - so when user browses to site, they can go direct to search page instead of login screen Michael
Asset History
Is there a way to track the history of an asset? If an asset moves from user to user in my organization, is there a way I can see the history of who it has been previously assigned to? I'm on SD+ 6014 (although we're considering an upgrade soon...) Thanks, Christian
Blank alarm won't clear
One of our devices has an alarm, when I click it I see nothing so I can't clear it. I've restarted OpManager service a few times with no luck. Any help with this annoyance?
Exchange Server
reports about The recipient's mailbox is full Neida
Source IP address
I am using the free version of SD+. When a request is submitted, how do I get the IP address of the PC where the request was sent also recorded?
Using Business rules to route email to use specific template
SDP 7 Is there a way to associate request templates when using business rules that are set for email routing on subject (for instance)? It is easy to setup the rule to assign to group / category, however if using a template that includes templated Tasks, using the business rule method does not get the same automatic assignment.
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