Default due date for requests
Can I change the default due date for requests submitted via email?
It doesn't seem to matter what the default priority is and associated SLA, the due date is always 26 hours from the time submitted.
I would like any requests submitted within the last 12 hours to show up under "requests due today" on the home screen, instead of just open requests.
It doesn't seem to matter what the default priority is and associated SLA, the due date is always 26 hours from the time submitted.
I would like any requests submitted within the last 12 hours to show up under "requests due today" on the home screen, instead of just open requests.