auto close request
Ok, maybe I am missing it, but is there a way to set a rule to auto close a request after one day? I see it for problems, but not for requests. Our policy and procedures state that technicians are not allowed to "close" requests. We set them to resolved, and then expect that requesters will close them. HOWEVER, we have a bunch that sit in a resolved status becuase the staff person never closes them.
reports and date and time
hi when creating reports the time is allways listed as well is there a way to only see the date and not the time as well for request time maybe important but for things like warranty or purchase dates times are irrelevant and it is the date that is important some reports would be so much clearer without time indication many thanks
49179 flows failed due to lack of export packet
Can anyone tell me specifically what this means. I'm showing some serious drops in interface traffic at peak times that aren't showing up on our other monitoring systems and I suspect it has something to do with missing flow exports. sh ip flow export 49179 flows failed due to lack of export packet
ASA: Traffic Report inconsistancies
When I look at "Top Hosts Received" in Traffic Reports, I can see a device eg. 192.168.0.62 received 104.28 Bytes. But when I click on the device 192.168.0.62 to drill down, in Top Destinations, I only get a total of 98.69 Bytes. Shouldn't I be getting 104.28 Bytes? Please refer to the two attached screen shots. Thanks, James
Tomcat 6 / Windows monitoring
Hi - With Tomcat 6 on Windows, there isn't a startup script as such, so I am wondering how to get Tomcat to reference the Applications Manager monitoring jar. Any suggestions? Thanks and regards - Edwin Bolton
On hold status doesn't stop the clock despite being set to.
Hi, The 'on hold' status does not appear to stop the clock, despite being set up to do so. We still get the flags appearing to indicate the call is overdue. Thanks.
OpManager 7.2 doesn't show names in "Current connection
We try to get "Current Connections" report from Cisco CSS. In the attached charts the port descriptions sometimes are not shown. It shows OID of the objects for long strings. I also attached the SNMP response from the same device - it shows all object names. Do you have a resolution? Thanks!
Query to reproduce Graph on 'Global Tab'
I am trying to reproduce the graph on the 'Global Tab' by getting the raw data out to support it. So the information I am trying to extract is: - Cases created by day/date - Closed cases by day/date - Overdue cases by day/date I would like to get this for the entire system and then to be able to get this for specific criteria (technician/category/group). The query assistance would be greatly appreciated. Matt
NBAR
Dear Sir, I am using cisco 2501 series router.Will it support for NBAR configuration.
Group Membership
I need a report that shows users not belonging to a Specific Group Mark bibby
SSH on custom port
Hello, I would like to scan Linux and other Unices machines from the Service Desk Plus through a SSH connection. However, we don't use the default port 22, but a customized one. Is there a way to handle this in SDP? My version is SDP 7.0.0.
Netflow data not match with SNMP
I tried to collect netflow data and MRTG for our new router Cisco CRS-1. but the netflow seems wrong result compare with MRTG. Please help me to verify what's problem for this issue. 1. CRS-1 sampling rate is 1000:1 2. CRS-1 is only support v9. If you need to any information please let me know.
Moderated post
I posted to the forum last week regarding a potential bug, which then stated it needed a moderator to approve my post. This morning I check, and my post doesn't exist. However, someone was able to post spam and it made it to the forum. My post, not approved. Pornographic spam, approved. What gives?
tomcat restart
I need to make button on my websit for restart tomcat due to the tomcat always shutdown. JJ LAM
ESX Monitoring and Performance
When snmp is used for monitoring ESX hosts, it appears that the utilization monitors for CPU, Memory, etc. are monitoring the usage by the ESX operating system and service console rather than the whole ESX server. Is this true? For example, my ESX server has 32GB of physical memory. I allocated 700MB of memory to the service console when I installed ESX. In OpManager, by default in the asset details, it listed the memory as 768MB in size when OpManager detected the server. Any info would be greatly
User logging report
Logging report (login and logout times) of certain user Rizalino
J2EE Web Transactions on WebSphere 6.0.2.x _ JDK1.4x
Dear All, I'd like to know if is possible to monitor Web Transactions on WebSphere 6.0.2.xx Does anyone tried? Thanks in advance, Regards, Marcello Meneghel Marcello Meneghel
Exchange report
Report of Mailbox last accessed Mary Foster
Multiple grouping levels in custom reports
I have been asked to create a report that will group first by request status, then by priority, and last by Urgency (Custom Field). Is it possible to create a query that will group by multiple levels?
Escalation and URL feature requests.
First of all, thank you for your continued support--overall, from my perspective, it's always been very good. I'd like to offer a couple of suggestions that would make OpManager much more useful to us, and hopefully to others. . . 1. Is there a way to change the Alarm Escalation module so it's more useful? As it is right now, it's a little too generic to be helpful to the escalation team. I would like to select e-mail addresses for the "To E-mail Address" entry of an alarm escalation from my list
See Watchguard Firewall Information in OpManager
Hello, We are using the newest version of Opmanager, now I want to integrate our firewall over Firewall Analyzer. I installed Firewall Analyzer on the same server. Its working fine. Then I was under Admin->Tools->Add-On/Products Settings and added the Firewall Analyzer, it worked. But how can I now see the Analyzed Firewalls. I tried to add the Firewalls in OpManager with the same IP Addresses like in the Firewall Analyzer, but it doesn't show any of the data from the Firewall Analyzer. What exactly
groups
need a report of users whose primary group is X. Thanks, rod
Mail fetching stops when SDP sees spam on server
With build 7019: Every time SDP encounters a spam message on the server, it stops fetching with the message: An error occured while processing email with subjectOfMail : (( whatever )) messageid : < (( whatever )) >. Mail Fetching process of ServiceDesk Plus was stopped. Please delete the mail from mail server and restart mail fetching process. It has become impossible to do our mail integration because of this. What's really weird is that this suddenly started happening earlier this week. Up until
NetFlow Analyzer Enterprise Edition 6.5 Released
Dear All We greatly appreciate your continuous support to NetFlow Analyzer Enterprise Edition. We are glad to announce the release of NetFlow Analyzer Enterprise Edition version 6.5. Following are the features available in 6.5 : 1. Fail Over - Automatic data backup and crash recovery to ensure high availability. 2. Realtime Traffic - Real time reports with graphs. Updates spontaneously as the data is received. 3. Hierarchical view - Ability to see the devices in a hierarchical manner and user permission
Http and https
which set http and https Fabio
Auto Closure of Requests
How do you go about setting up a request to automatically close after a certain amount of time? We want to set the request to resolved and then have it close automatically if the user doesn't accept the resolution.
Query for finding groups with no assignee
Dumb question: SELECT SERVICE_DESK.call_req.ref_num AS RN WHERE (SERVICE_DESK.call_req.active_flag = 1) AND (SERVICE_DESK.call_req.group_id = 4554326) AND (SERVICE_DESK.call_req.assignee = '') I want to find all RNs in a group that are not assigned. This, as shown above does not work... So I tried these variations that didn't work either: SERVICE_DESK.call_req.assignee = null; SERVICE_DESK.call_req.assignee < 'a'; SERVICE_DESK.call_req.assignee LIKE ' %'
Service Desk Plus and CheckPoint SecureClient
Hi, I need a help! We have installed on our Laptop the CheckPoint VPN SecurClient and we can not scan (make inventory) im ServiceDesk Plus. When I am going under Properties from LAN Connection an disable the ScureClient Service, than it works. Today in Germany in a AdventNet Workshop, I heard, that we must add the IP Address from ServiceDesk Plus Server to on CheckPoint "Friend-List". What does it mean? do you have manual? For your help, thank you very much. best regards Dzezmi Tairi
device IP address will not change
Hello There, I have some devices I've set up that refuse to change IP's. Although the device displays the changed IP on screen, using the ping or traceroute from the menu clearly shows its original IP is still being used. I can confirm this by looking inside the manageddevice table in the database. the actual device name is the old IP address, and there also seems to be a IF- entry for it as well. I assume thats its interface. Please tell me how I can force this change?
Devices is up but OpManager displays down
OS: Win XP Software: OpManager 5 When I add networks/devices to monitor, discovery is successful. All services are detected and up, devices too. But after a while (I think after the next poll), devices are displayed down (servers) and sometimes two or three polls missed (but next poll, devices are down). But when I do a snapshot on a device supposed to be down, all informations are displayed: interfaces, services (shown down while they're up), cpu load, memory, ... All those informations are correct
Exchange Reports
For those with unlimited disk space restrictions, I need to know how much space is being used. Also, I need a report that can tell me the total amount of disk space being used by all of the mailboxes in the Store. Rick McCurry
Polling to follow a schedule?
Hello, It's pretty easy to schedule polling of a device; in fact, it's done for you when you add a device. However, I have several PCs that I'd like to monitor, but would only like to poll during the day, 6AM-6PM. Is there a way to set this? Thanks, Matt
Sugestion
edit email addresses in exchange attributes, just have ing a look at the demo and it doesnt seem to be there.... the ones that get populated via the recipent policies, it would be nice to be able to edit those... DrewC
Report on specific rule showing source IP addresses
I am in need of generating a report on a specific firewall rule showing the source IP addresses and number of hits. Is this possible? If so, how do I go about creating this.
Custom Report - Sort by SITE Field
Briefly reading thru previous posts (and unable to find anything within customizing reports) - am I to assume I can not sort the reports via SITE field - if so this is the one of the most silly omissions I have seen in quite some time.... Any workarounds or solutions would be greatly appreciate (as my boss is ready to throw his monitor out the window)
Any experience on Remote Support integrated in SC+
Hi Friends ! This question is not directly about SC+ We want to have a remote system, in order to help our customers in a fast and smart way. Does anybody have experience in build in a "remote connection" in SC+, to easy log into remote servers - directly from the support request. Kind regards Carsten Thessen
Apply Default Domain Login to Host Details
Hi, I would like to add a default username and password to all the hosts within our network. However I do not wish to sit in front of the screen for a week typing in the same username and password for all the hosts. Is there a way that I can apply a default username and password to hosts, or even export all the data to csv or whatever and then copy/paste the username and password in the right columns and then re-import the data back in again. Thanks
Downtime Scheduler won't set machines back to managed
Downtime Scheduler won't set machines back to managed once scheduled end time has been reached. I have cleared all my downtime schedules and re-created them with no new results. Any help would be greatly appreciated. I'm running build 7200. Thanks, Jorge
Interface which its name is "Device traffic"
Hello, I have an interface in my HP procurve which its name is "Device traffic", why ? Thanks. I am french so excuse me for my english.
Schedule Report Generation - Compliance Report
Is there a possibility to select "Compliance Report" while configuring a scheduled Report Generation? Right now i can select all types of Reports but the Compliance Report is missing somehow. Roble
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