Newbie ?'s (date format, Pass-through, multi-mailbox)

Hello all.

I'm a new user and have a few questions I was hoping to get answered?

I have setup the demo version of ServiceDesk Plus Professional build 7020. Everything is working fine, but I have run into these issues:

1) How can I change the date-/time-format shown in the request pane on incoming mail-requests?

2) Is it possible to make other users (besides the requester) get email notification about a given issue in progress?

3) I cannot get the AD "Pass-through" Authentication to work. The Active Directory Authentication is working fine, but when I enable "Pass-through" every user gets a blank browser window. No errors or anything - just a blank window.

4) Is it possible to monitor more than one mailbox for incoming requests? Perhaps always categorize/assign incoming mail from a certain mailbox?

Any help is greatly appreciated :-)