Missing data in and out
Hi, I just installed NFA Seems great to me, although I need to play around a little. When I look at the interfaces, I can see traffic. In the in and outgoing data, everything is 0 %. Regards, WIlco
DB Filter Problems
I am having a problem with Database filters. I have created several filters and they don�t all seem to be working correctly. One example is I want event ID 2080 with a source of MSExchange ADAccess to be dropped. So I created a DB filter and put 2080 as the Event ID and then for "Log Message Contains" I put MSExchange ADAccess. These events continue to come into my database. If I do just the event ID it works. Does the field Log Message Contains not apply to the source field of an event, or what
Exempting a particular ip addres from firewall analyzer appl
Hello i want to exclude a particular ip address from firewall analyzer reports. I would like to know how this can be done on the application side and not on the hardware side. Also i would like to know how can i open the log file quickly and clear the logs for a particular ip address. Usually the log files are huge in size so it becomes difficult to open them with notepad or word document. Thanks in advance. Fable
Question about ON HOLD
Dear Support Currently i am still testing the Build 7017. Is it possible to count the period of ON HOLD ? I know the Timer will stop when status is assigned to ON HOLD, and the Due date will extend the time after i change the status back to OPEN, it works fine. While we would like to count the period of the time that is ON HOLD, since during those period of time, the case it mostly forwarded to Vendor for follow up and We would like to count how long does the vendor usually take as well. Please kindly
Inline HTML and scheduling reports
Hi, I'm trying to schedule a report and since HTML & PDFs aren't arriving as attachments (it used to work so I'm guessing something changed on our end and I'm checking with our Admins), I'd like to schedule to have sent as "Inline HTML" but that isn't an option in the pulldown. I only have HTML, XML, CSV, and PDF. Is "inline" an option in v7? Thanks!
Problem with hotfix 7020
Hello, I have upgraded to hotfix 7020 and access to ServiceDesk Plus presents a blank page. This occurs on XP and VISTA systems both using IE7. The application was operating prior to upgrade with SSO/AD Passthrough enabled and with 'Send LM & NTLM - use NTLMv2 session security if negotiated' configured. Apart from disabling SSO using the SQL Query on the SQL server itself, are there any other users experiencing the same problem following the upgrade to Hotfix 7020 and if so, any suggestions to resolve?
monitoring devices behing a firewall
I have several servers and switches behind a Netscreen NAT'd firewall. how do I monitor the switches and servers behind that firewall? I tried to use a port forward to forward a SNMP port of 1610 or something to the 161 of the internal server but when I try to add that device OM thinks that I have already added it (the firewall itself) and will not allow me to force it? any ideas? Dave P
Device discovery
After installing OpManager V7 Build 7200 I tried to perform a discover of devices using a specific range of IP address. I used the format where the octets did not have leading zeros, example 10.10.10.1, but this produces an error indicating invalid number. Using 010.010.010.001 works. once the devices have been discovered and imported, I then tried to import them into the user defined category and noticed that even though the IP address in the list to import was of the format without leading zeros,
Bulk Security Group NTFS Permissions
Need to know what NTFS Directorys each security group has rights to. I'd like to do this in bulk rather than having to select each individual group and run the report 100 times. ckstanley12
Filter out notifications
Is there any way to configure OpManager to not send notifications for specific event log evnts? We run a couple of terminal servers (windows server 2003) and we get bombarded with warnings and errors regarding printers and the drivers for same when people log in and out of them. These users require some of their local printers be allowed, but most are not. I would liek to be able to tell OpManager to send me notifications of all event log events EXCEPT for thes specific events related to printer
Problem with hotfix 7020
Hi, anyone knows how can i upgrade the ServiceDesk plus version 7.00 build 7015 to build 7020? When we try to run UPDATEMANAGER and select the hotfix a error appear: "LASTEST BUILD, HENCE PATCH NEED NOT BE APPLIED" But our version is 7015 Brazilian Portuguese. Thanks.
Service Desk Plus and CheckPoint SecureClient
Hi, I need a help! We have installed on our Laptop the CheckPoint VPN SecurClient and we can not scan (make inventory) im ServiceDesk Plus. When I am going under Properties from LAN Connection an disable the ScureClient Service, than it works. Today in Germany in a AdventNet Workshop, I heard, that we must add the IP Address from ServiceDesk Plus Server to on CheckPoint "Friend-List". What does it mean? do you have manual? For your help, thank you very much. best regards Dzezmi Tairi
Support for Suse Linux SSH-1.99-OpenSSH_4.2
Do OpManager support SSH-1.99-OpenSSH_4.2 for CLI based monitoring? I tried to monitor Suse linux but it failed to access the system. I'm able to login the Suse server by running ssh client manually. Uname from the Suse Linux: 2.6.16.21-0.8-smp #1 SMP Mon Jul 3 18:25:39 UTC 2006 x86_64 x86_64 x86_64 GNU/Linu --idaham
access denied for the user or the remote DCOM disabled
Hi, When doing a windows domain asset scan i get the error: Either access denied for the user or the remote DCOM option might be disabled in the workstation. This only happens for some workstations/laptops, so initially i thought it was a Win XP SP2 firewall issue. Disabling the firewall had no effect on the problem though. I followed the 6 step guide for that exact error in the servicedesk+ documentation, and all settings seems to be fine. I can ping the hostname of the latop i'm currently testing
notify a technician for changes in a request
Is there any way a technician can be notified when a requester or any user has replied to a request taht has been assigned to him?? sometimes, the technician sents email from the helpdesk asking for more information about the request and probably some user or his manager would reply to the mail but the technician is not aware of it until he opens up the request and checks in conversation. Is there a way we can alert the technician that a conversation has been appended to the request?? thanks
Tracking WorkOrderIDs
We are currently implementing a solution that would automatically open tickets in Service Desk Plus. The solution seems to work ok, tickets get opened and assigned correctly. We increment the WorkOrderID based on the values that exist. The problem is when trying to enter a ticket manually after one is created by our solution. The ID the system tries to generate for the ticket is not correct, it pulls the previous ID created by the system, not the actual next ID in the table. Is there a way to tell
Only assigned technician & full admin can edit request
I would like to see a feature where it is not possible for other technicians to assign a incident to themselves once it has already been assigned to a technician. This will prevent situations where two technicians both try to pick up an incident at the same time.
Change Approver to be able to view attachments
CAB Members, while receiving a request for approval/recommendation via email should be able to view the attachments embedded on the links given (Change Details). They need not to login to SD+ to view the details.
release date of new ELA
Any idea when the new version of ELA will be released?
Out of control Log file.
Hi, Just installed PMP 5.3 in our test environment. So far all things are fine, except that the log serverout0.txt file keep on increasing with the following errors. .... [SEVERE]|[19]|: Remote Host 127 0 0 1 SocketException: Connection reset Had to remove the start as it won't let me post giving error about not allowing url in the post. Regards.
Disposed Assets - A Few Problems
Hi I am using SD v7.0.0 with hotfix 7020 and have found a few issues. 1) When scanning domain machines it is trying to scan machines that have been disposed of which makes checking the failure log a bit monotonous 2) When i look at software licenses in use/installed there are machines in the list that have been disposed of. This is a major problem and now i have concerns as to the reliability of the software licensing capabilities of servicedesk. Can this be looked into with a matter of urgency as
V9 flows of unknown template are received from
Hi. I have NetFlow Analyzer 7 and cisco isr 2800 with ios 12.4(20)T. Conf ios: flow exporter cs-adm destination xxx.xxx.3.2 source GigabitEthernet0/0.1 output-features dscp 63 transport udp 9996 option exporter-stats timeout 120 option interface-table timeout 120 option sampler-table timeout 120 ! ! flow monitor traf_all record netflow-original ! interface GigabitEthernet0/0.2 encapsulation dot1Q 1 native ip address eee.eee.eee.1 255.255.255.252 ip flow monitor traf_all input ip flow monitor traf_all
scan for prohibited software and send a email for noticing?
hi i have set the notice rules in the asset. "Notify Technicians when Prohibited Software are identified during Domain/Network Scan. " But when i scan a computer and there is a prohibited software in the computer.But there is not a notice mail. pls help.
Business Rules for Authorisation
Is it possible when a new request arrives that meets certain critera, using business rules to send it automatically to someone for authorisation... thanks
Removing/Adding asset/business service Relationships Issues
Dear, At the moment we have two very critical issues for my company. 1) I can't remove Asset/Business after it was created. When I try to remove it I get next message "Choose service to connect" or "Please choose assets to be attached with the workstation" 2) How to create next scheme of relationships (the JPEG is attached)? The issue is next, after that I connected (r3) the SERVER 3 to SERVER 2 I want to add another one relationship (r4) using "Connection relationship" window between SERVER 4 and
Current view uncghangeable
Hi all, We were working with Servidesk Plus 7.012, and we tried to upgrade it to 7.020. It failed during upgrade and during the rollback, so it didn't work anymore. We've reinstalled the application (we have de Database on a separated SQL Server), but now we have problems with the default view. We can't add /delete columns, we can't order by technician because everytime the view is reloaded, the order is the "Creation Date"........we can't even delete incidences!!! Any idea?? Please, don't suggest
Administrator password
We are currently trying this product and as you may know trial version of Service Desk Plus has default admin password. Is it possible to change it? We need to change because requesters also see the admin account details over self service portal. Thanks.
Patch downloads and "issues fixed"
I noticed on you download page you show build 8.4 or 8400 as the newest patch or download but when I select the " issues fixed" link it shows 8500. Is this release going to be out soon. If so I would rather hold off and then only upgrade once from 8301 to 8500. Thanks Kevin
Not accepting RADIUS configuration
I'm trying to add a RADIUS server under advanced settings. After I enter my information and click "Update", it does nothing. If I go to another page and come back, the information is gone. If I try to add a user and enter RADIUS server information there, it also will not remember it. Is there some file I can edit and add this manually since the GUI isn't working? Thanks, -Nichole.
Custom Monitor Types disappear
I used the new feature of Custom Monitor Types in build 8400, which worked great the first couple of minutes, now they have however disappeared from the Monitors tab. If I klick the arrow on the Monitors tab, my script type is visible and it says I have 2 monitors of my custom type, which is true. When I click it, it says there are none. I can't find my monitors in the bulk view or any other monitor view either. The only place where they still are accessible and visible are under the monitor group
Custom Monitor Types disappear
I used the new feature of Custom Monitor Types in build 8400, which worked great the first couple of minutes, now they have however disappeared from the Monitors tab. If I klick the arrow on the Monitors tab, my script type is visible and it says I have 2 monitors of my custom type, which is true. When I click it, it says there are none. I can't find my monitors in the bulk view or any other monitor view either. The only place where they still are accessible and visible are under the monitor group
Snmp traps from HP Compaq server not displayed properly
How can i get varbinds in Snmp traps from compaq / HP Insight Storage Agents to resolve to human readable names. With older mibs the names resolved, but SNMP traps ended in the unsolicited traps bin. With the latest MIB's from hp.com v.780 the traps get associated with the correct host, but they are shown like this: (I pulled out a hot spare in the server) cpqDa7PhyDrvStatusChange is received from 8305949srv1.local with the following related information : sysName: 8305949SRV1, .1.3.6.1.4.1.232.11.2.11.1.0:
Can I create a Top Hosts by Event report with just summary?
I want to used one of the canned reports, the Top Hosts with "severity level" Events. I only want to see a summary by host, no detail breakdown. eg. HOST CRITICAL ERRORS server1 3 pc2 14 serverA 9
Flagging a ticket for a VIP
We have just started evaluating ServiceDesk Plus and would like to know if there is a way to automatically flag a ticket as a VIP. Our old software (HP OVSD) would automatically place a flashing banner at the top of the ticket if it was submitted by a pre-defined list of VIP's. We have been looking for a way to do this, or even a comparable workaround, but so far have not found it. If anyone knows or can point me in the right direction, I'd appreciate it. Thanks in advance!
mail notification using exchange servers
how do I set this up, I see the option for smtp, but I am running exchange
False partition threshold violation alert on Opmanager
hi, We are getting False partition threshold violation alert on two of our Linux servers The set threshold value is 90 but when we check the actual value is less, but still get this false alert. any ideas on how to get around? Jigar
OpManager not showing ASA Traffic
I currently have OpManager monitoring my Cisco ASA 5550, but the only thing that it will not show is the traffic across the interfaces, it shows only N/A. Firewall Analyzer will tell me how much data is going across, but for some reason OpManager won't. I have the SNMP credentials and CLI login set correctly too.
UTILIZATION is showing more than 100% in the graph.
Hi ., I have 10Mbps speed set on one point-to-point link , The interface type is Fastethernet (F1/0)and we have created a logical interface(F1/0.22) . On test basis i have taken a bandwidth report of last week , which shown utilization % is more than 100% in the report. Which few people are not agreeing. I have set 10mbps speed on NFA for that link. Can you pls crak the whip. Also , i tried my best to convence them that nothing wrong with NFA it is all about a characterstics of a Ethernet interface
Exchange 2007
What is the support for Exchange 2007 in App Mgr 8?
SDP 7.5 Beta is very buggy
I hoped I am not the first one to test out SDP 7.5 Beta. I was evaluating SDP 7.0 and decided to try out 7.5 Beta since it has so many new features. I installed 7.5 and accidentally remove 7.0. Anyway, it doesn't matter since I am trying out 7.5. Once I logged in to SDP, I changed my Administrator password for easy login. I tried to save it but the Save button had no response. I cancelled it and it work. Next, I tried out the new Drag and Drop feature in the Request Customizer. I dragged out 1 box
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