Timing of Scheduled Request
It seems that when scheduled requests are created, they are created with a due date 1hr in the future. I run an IT firm that does desktop support and would like my technicians to know 2 or 3 days in advance that there is a request to fulfill for a particular due date.
The solution in mind would either be to allow a configurable due date in the request template when creating the scheduled request.
Please let me know if there is another solution to this.
The solution in mind would either be to allow a configurable due date in the request template when creating the scheduled request.
Please let me know if there is another solution to this.