Scanning Assets on Multiple Domains
We have recently purchased ServiceDesk 7 (Build 7018) and are experiencing a few problems when trying to scan some of our domains for assets.
We can scan the child domains of were the helpdesk sits but cannot scan any of the other domains, we keep getting the following message:
Connection to RPC server in the workstation failed.
Having looked at the forums I can see that when you get this message it is advisable to allow Remote Admin through the firewall. I have tried this and this fails. We have also switched off the firewalls and are still having exactly the same problem. I can map to the workstations ok from the server so I know it is not a firewall issue.
We have also looks at the DCOM settings and tried altering them, as some people suggest, but this also fails with the same message.
Is there something simple I am missing
Many thanks
Graham
We can scan the child domains of were the helpdesk sits but cannot scan any of the other domains, we keep getting the following message:
Connection to RPC server in the workstation failed.
Having looked at the forums I can see that when you get this message it is advisable to allow Remote Admin through the firewall. I have tried this and this fails. We have also switched off the firewalls and are still having exactly the same problem. I can map to the workstations ok from the server so I know it is not a firewall issue.
We have also looks at the DCOM settings and tried altering them, as some people suggest, but this also fails with the same message.
Is there something simple I am missing
Many thanks
Graham