ID numbers jumping
Ok got a problem the support people don't seem to want or be able to help with over the last couple of weeks the ID numbers of a call raised have jumped by a still amount some have been by 200 i.e call raised ID assigned 200 next call raised sometimes minutes later id assigned 400. the support desk keeps sending me some sql to run and asks for the results select * from workorder_threaded where thd_woid>7234 i send the results and i get told the call has been merged with another call int his case
Roadmap Idea's - AdventNet, how do you handle osuggestions ?
Hello, I have suggested several additions to service desk, and have been told to add these to the Roadmap Idea suggestion page. http://roadmap.manageengine.com A lot of Roadmap Ideas have had many votes, and I have also voted on many other very good suggestions. Please tell us what is your procedure for dealing with our suggestions ? I get the feeling a lot of good old suggestions have been overlooked. Many of the suggestions in the Roadmap Idea's are very good, and simple, and still not implemented
Huge log file HELP
Hoping someone can point me to where I need to reduce the size of my log file on database server, currently is 31GB, and ultimately how to better manage, for example how to set auto deletion after 1 week or 2 weeks or some such? The file on db server is called servicedesk_log.LDF, I assume this is for SD+ I am sure I have seen in app previously where I could delete log, but for the life of me and being Monday morning can not see it? Hope help is near
Printing Alarms
I have been asked to keep a history of all alarms. It was suggested that I print a list or email a report. I've looked, and don't see any way to print a list of alarms. The reports don't appear to have a way to do this either. Does anyone know how, or if this is even possible? Thanks 18 days left on the 30 day trial.
Please fill the following fields -requestType ??????
Hi there, I would like to close a ticket, but it always prompts me to fill in -request Type. Every single field is filled in, and I also changed the closing rools that no field at all needs to be filled in. Even mandatory fields were reduced to a minimun and double checked that they are filled in. I cannot find such a field called -requestType. Please help, Florian
Problem with time recorded in the Due By field
When the users generate a new request the time for the "due by" field is different to the system time.
If contact is deleted do you loose all associated calls?
Hi Support and Forum users hope your all well! Don't really want to test this, so it's just a general question. If a contact had logged say 40 requests, and I delete that contact from the system does it delete all associated calls? If it doesn't and I recall a request that was one of the now deleted contacts is it ok? If that contact then goes back to the same company and I want to re-add that contact exactly as he was would this work ok? Any thoughts would be appreciated as I don't want to take
Mail fetching
Hi, I am evalution the Enterprise version of SD, i wanted to understand that the mail fetching feature of SD means the email send to helpdesk@mydomain.com will get conversted in to request automaticaly by SD and will be get added in to request list. Can you confirm my understaing is correct? if yes, then can you let me know exact step for same and how to test it? Thnaks, Vipul.
Fetching tickets with incoming emails
I have tired to set the system up for fetching. THe out going email works with using helpdesk and the email. But when I trying for the incoming, I put the helpdesk email in and the user and ow for email exchange. But it grab everything but the emails going to helpdesk@ And also when I try a different login and pw I get the error: FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Authentication Failed using the given username and password.
Office Communicator Report
I need a report for all users that are enabled for office communicator. Phillip Dingler
Capture SNMP messages from server PERC controller?
I'd like to capture the SNMP messages from a PERC controller on a Dell PowerEdge server. I can use OpenManage to view alerts and events, but I want them to flow to Applications Manager as well.
Installing EventLog on local system and inport evt
Hi Guys, I'm new in Eventlog analyzer and here my problem.. My guys will send me windows log file to my email I installed Eventlog analyzer on my system. I inport the file to eventlog analyzer but it seems like it can't generate reports or fully use all the features. Will your guys able help me or guide me how am i able inport the file and still be able generate reports. I can't add the host becasue is out of our network. So what we do now is the guy will send me the event logs to my email.. many
Password Manager Pro wins SC Magazine's RECOMMENDED rating
Hi, Greetings! ManageEngine Password Manager Pro has received the FIVE STAR, RECOMMENDED PRODUCT rating from SC Magazine, the world's longest running monthly publication focusing on information security. Experts from the editorial team of the magazine headed by the Technology Editor Peter Stephenson conducted independent tests on the product recently. In its November 2008 issue, the magazine has awarded PMP a 5 out of 5 star rating in all the categories - features, ease of use, performance, documentation,
Active Directory Logon Reports
User not Logged on to domain in X number of days. Cedric W - Nortey
Business Rules and additional fields of the request
The request to make change to the future release. In Business Rules is not present an opportunity to use additional fields of the request. It would be desirable to have an opportunity at receipt of the new request, to to establish necessary item of an additional field
MSSQL Transaction log
I am using ServiceDesk 7021 with MSSQL as the database hosted on a seperate server. Could someone tell me if I move the transaction log to a different directory on the MSSQL server will this have an impact when I run a future upgrade to Servicedesk. thanks
Custom Reports
Hi all, I need to create a Custom Report to show the following on a weekly basis: 1] Number of open calls at the start of week 2] Number of new calls logged during the week 3] Number of calls closed during the week 3] Number of open calls at the end of the week I've tried modifying the existing "Report on Problems by Status", but can't seem to find fields to report on Total Calls open at the start and end of the week. How would I go about getting values for these fields?
Total Time Web Browsing
I am currently using the demo version, hoping to prove the usefulness of this software to my bosses. They are asking for a report that will tell us how much time a person is on the Internet. I am currently using a Cisco ASA5520 as my firewall. I am getting good data, but I am unable to get a total time on the Internet. I am getting multiple sessions for each person, not one listing per person with total time. Is it possible to a listing for each person and their total time browsing. Also how can
SD+ bug in Firefox
Here's an interesting bug, which I finally decided annoyed me enough to report (it's very minor). It appears to occur only in Firefox, not IE6 or IE7, but it happens in Firefox on both XP and Vista. What happens is that when the requester list is displayed in the Admin section, the page instantly scrolls itself to the bottom while loading. It's easy to replicate. Just open SD+, click the Admin tab, and click Requesters. As the list loads, the scroll bar on the page suddenly snaps to the very bottom
Question about Group
Hi! I install a standalone server and create some groups. Then I install Amin server on another server. I successfully convert the standalone server to managed server and I can see the managed server from Amin server. However, I can't see the previous greoups I created before. Only new groups created in managed server will show in Admin server. What can I do? Thanks! Bill Ho
adding a signature to outgoing email
Hi Is it possible to add a signature to a reply email sent from service desk Thanks Paul
Multiplying the server object number
Hi, I have a problem with the servers infrastructure view. All servers are being multiplied according the services available on device. For example: I have one server (RIOSERVER) that has 2 services (FTP, WEB)... so in my Servers infrastructure view I will find the correct server object (RIOSERVER) and two more objects (RIOSERVER_FTP_21 and RIOSERVER_WEB_80). Actions already taken: - Repair database - Shutdown the server - Upgrade version to 7200 OpManager Licence Info: License type: Premium Build
delete removed category
I have been tidying our categories and sub cats up but when i dlete them they don't get removed they just go grey i don't want them left grey as i have moved the category somewhere else. how do i permemantly remove these categories?
op manager hang after install of 30 day trial license
Hi, my name is Mike from Sweden. We are currently using your ManageEngine ServiceDesk Plus Enterprise och Sophos SBS fully licensed and want to look att your Op manager as well as Manage engine applications manager. I tried to install OP managager 7 with 30 day trial license on a virtual server: - Windows 2003 R2 32-bit SP2 - 512MB RAM When it tries to start it hangs at "Initializing web server". What have I missed? Kind regards Mike
Service Desk - Change Managment - Multiple CABs
Within Service Desk Plus (build 7017) how do you link a CAB from a list of multiple CABs for a given change request? We would like to set up multiple CABs and assign a different CAB based on the different type of change request.
Just Installed FWAnalyzer three times..horribly disappointed
I just got one of those nice marketing packets in the mail. In it was a cd with your wonderful products. I installed FWAnalyzer, hoping it would be what I wanted for my PIX.. it seems to be. However, after installation, I could NOT see the screens to setup the INTRANET setttings, OR the Traffic reports OR the web reports, or.. etc etc etc.. get my picture? So, I uninstalled, and reinstalled. Voila, I can see the intranet settings.. but they DO NOT take my settings. I put them in , click save.. NOTHING
software licenses and scanned software
hi i am finally trying to make full use of all the software scanning and licensing capability to ensure i am fully covered so hvae scanned all workstations, categerorised software as managed, excluded, freeware etc. also from the past I have assets (software licenses) that i have procured by using the purchasing section. (all of which was done when i was still on version 6, am now on 7019) I have 2 main questions and i will give an example i use symantec kvs vault for email archiving and use symantec
DB Migrating
I newly installed the ELA 5.0 and MS SQL 2005. I want to Migrate the DB to SQL. I've done as guided, eveything was ok, i can restore the db from previously backuped. The eventlog table also auto created,but when i restart my computer and filled in admin/admin at localhost:8400 (IE 6 or maxthon), the page transfered to localhost:8400/event/index2.do, then nothing appeared. i waited for a long time, it still a blank page. So can you tell me what's wrong with it. How can i work out the ELA with MS SQL
Query syntax error
I received the same error on the differents Software Reports. Incorrect syntax near '.'. The query code for Purchased Vs Installed software SELECT BINARY SoftwareList.SOFTWARENAME "Software",BINARY SoftwareList.FILEVENDOR "Manufacturer",BINARY SoftwareType.SOFTWARETYPE "Type",BINARY SoftwareCategory.SOFTWARECATEGORY "Category",COUNT(DISTINCT(SoftwareLicenses.RESOURCEID)) 'Purchased',COUNT(DISTINCT(SoftwareInfo.SOFTWAREINFOID)) 'Installed' ,COUNT(DISTINCT(MaxUsedSwInfo.SOFTWAREINFOID)) 'Max Used'
Unable to send alerts to Sprint
Using OpManager 6.0 Up until recently I have been able to send alert text messages to my Sprint PDA. This suddenly stopped. Our server logs show that the test messages from OpManager were sucfessfully sent and received for delivery by Sprint PCS. But they never arrive. I have spent hours on the phone with sprint without success. I can change the recipient address to anything other than my PDA and the messages are received almost instantly. The second issue is trying to setup a secondary mail server.
Inbuilt queries seem to have a date problem?
A number of the queries/reports are failing to run with the error: Syntax error or access violation, message from server: "You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '%d-%m-%Y %k:%i) "Created Time", DATE_FORMAT(FROM_UNIXTIME(wo.COMPLETEDTIME/1000)' at line 1" The query is: select wo.WORKORDERID "Request ID", wo.Title "Title", p.PriorityName "Priority", DATE_FORMAT(FROM_UNIXTIME(wo.CREATEDTIME/1000),%d-%m-%Y
Help with report
I would like a report of all users - disabled ones. Jeff
report overall growth of Disco
Can I get a Report of growth of disk generally appear without partition by?
RedHat Enterprise Linux 5
Are there any plans to allow monitoring of RHEL5 either by SNMP or especially SSH Cli? I just added a rhel5 device and can SSH into it with OpManager yet performance monitors using Cli don't return anything. thanks
Cannot login
Cannot login to the application anymore. I would not mind to reinstall the application but my data is the serious issue here. Please see attached, I tried to reset the admin password by connecting to MYSQL in dos mode but it returns an error about cannot open aaaapasword file. Still no luck. Any Help?
Static Name for SMS through email
we send SMS ia email through Applications Manager, i.e. number@cingularme.com; however when it lands in our iPhone it is always from a unique numbered sender which causes us to have to delete each message one by one (it's a limitation of the iPhone). Is there any way we can configure App Manager to always send the SMS email from the same sender? Thanks, Paul G. Denver, CO.
Reset Dashboard view
reset all counters on dashboard to show no data again as I setup the wrong dB filters. Only need to show Error, Warning or failure. Thanks Zach
Any news on SDplus 7.5
Hi Any new update on release date for Servicedesk Plus 7.5 //Ren�
Fail to add managed server......
Hi! I follow the steps to add a managed server to an Admin server. i got 'Connection refused as the Managed Server 172.21.104.128 [9090/8443] is not running. '. Is there anything missed? Thanks! Bill Ho
Report of the ACL of a share.
Hi The Report of the ACL of a share can be a very useful feature. There are two important function which is needed to report: 1. c for the report and I give the following information: - Share level permissions - File level permissions or if I choosed I need all child file/Folder permission as well 2. I set the \\server\share\directory path. I give back the following: - File level permissions or if I choosed I need all child file/Folder permission as well Regards Csaba Csaba Gyurik
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