Issue with 1 technician
I have one technician who, when logging on to SD+, gets an authentication challenge even though I have set SD+ up as AD authentication and Pass Thru. When he puts in his network credentials, it does log in but run very very very slow. Any ideas? Thanks, Davey
Login
Just want to inquiry of Log-in of Opmanager, i am using trial version, i wondering if i purchase a copy, i can log-in more user. My question is, can i assign a specific user to view specific server/url ? examples, username user1 , when this user log-in, the can only view a specific server & url,,, therefore, when other user, example log-in user2, he can see other specific server. Thanks for your help and look for reply. Nicholas
NO PROXY FOR not working
Hi all, Does anyone know how to get this option to work as I have tried , ; as separators but still does not work, and can you use * as a wildcard ??, thanks. Opmanager support it would be a good idea to put an example within the proxy panel.
Opmanager can monitor how often MIV of oracle?
Opmanager can monitor how often MIV of oracle?
We couldn't the manage LAN card... and MSSQL?
Dear all, We installed a OpManager in the Windows server 2003 enterprise edition x64 r2. We managed a MS-SQL monitor as default. we changed a MS-SQL portnumber 1433 from 13975. But we couldn't a MS-SQL monitoring. What's the metter? We have a question. - We want to manage a Lan card. So we selected a special device. In the Interface tab, we clicked rediscovery link. we found that the message "Interface added successfully" But we couldn't know the lan card information. We attached a snapshot file.
AppManager can monitor crystal report
�AppManager can monitor crystal report? Why?
Opmanager stopped collecting data 23:59 Nov 2
Opmanager Build 7024 All monitored devices stopped recording data at 23:59 last night. They are still monitoring, just not recording. I tried a reboot of the server, but that did not help. Any idea why?
cisco 3560 router or switch!
following on from my last rant (i'm having a bad day) Opmanager 7 (fresh install, latest version, plenty of server power) has decided to randomly categorise my cisco 3560 series switches as either 'router' or 'switch' depending on its mood. The ones classed as router come up as 'cisco device' even though in the description field below that box it says 'cisco 3560...blah blah'. If i then go and change the device type to 'cisco 3560 series switch' i either get page that says 'error' or 'device cannot
Disable DIsk I/O
Hi How to disable Disk I/O monitoring
Turn on information I / O disk pa Solaris and HP UX
when you create monitors for Solaris and HP UX I do not display the information about the I / O disk What can I do to get the show? Is it necessary to enable something?
SDP 7.5 Beta Registration
Users, We are coming up with the SDP 7.5 beta soon. We acknowledge that the release is getting delayed, but you can be rest assured that this time is fully utilized to enhance the product quality. Users who are interested to test and provide their valuable feedback, please register through the below URL, http://creator.zoho.com/sdpbeta/sdp-7-5-beta-registration-form/form/1/ Features in SDP 7.5 release includes... 1. Multi Site Support for Requests and Assets 2. Form customization for Requests 3.
Application Manager issue
Hi, We are monitoring an IIS 6.0 server over Local LAN and the application manager response time stats show "0" Milleseconds (ms), can you please explain what is this? why does it show response time of "0" Ms which is not possible ? average response time is around 20 ms. Kindly reply back at earliest. Ali
Is posible monitor a MediaGateway Device like Quintum
Hi I want to monitor a MediaGateway device, like AudioCodes and/or Quintum. I mean, I want to catch SNMP Traps about link connection, AudioCodes or Quintum Alarms and more about that; and send a email notification to the MediaGateway Administrator. Is to do that with ManageEngine Application Manager 8? How can I configure that?
IIS response time issue.
Hi, We are monitoring an IIS 6.0 server over Local LAN and the application manager response time stats show "0" Milleseconds (ms), can you please explain what is this? why does it show response time of "0" Ms which is not possible ? average response time is around 20 ms. Kindly reply back at earliest. Looking forward to positive reponse.
Locking Requester Department
Hi, I want only technicians to be able to change the department that a Requester belongs to. The only setting I can find to do this is the Self-Service Portal Settings->Requester Details->Requesters are NOT allowed to edit their profile. I would ideally like for them to be able to edit their profile (such as email, phone number, etc), just NOT be able to change the Department drop-down. Is there some way this can be achieved? Cheers, Peter
Accessing Service Desk externally
We wish to make Service Desk accessible to our remote users externally. We are trying to crete a rule in the ISA Firewall to allow the connection through. However, when we try to connect to Service Desk we are prompted by a Windows login box. Is there any way to get round this so that users are directed straight to the Service Desk login page instead. If we set the rule in ISA for internal access only, we get through without a prompt. Can anyone shed some light on this for me please. Many thanks
- Assinging time or hostory report
Hello everyone, I need to create a report where says the time between a case is created and it's assigned to some Support Rep. The only place where I can see this information is in the history section. Is there any way to make a report of this? And if is not, Is there any way to make a report where appears de history? (or export the hole history). This is because my SLA are about the amount of time between the customer ask for support (send the email and creates the support case), and we started
No bandwidth stats
Hi All We have a cisco ASA 5520 with the following config logging enable logging timestamp logging trap informational logging asdm notifications logging device-id context-name logging host cptint x.x.x.x logging host cptint x.x.x.x The fwanalyzer is pulling through stats on hits and blocks and to's and from's and so on but there is not bandwidth information... everything is 0Kb and 0% Any ideas, i have checked out syslog server and it show in the logs that it is reporting size of packets going through
Importing Sonicwall firewall log
Hi all, I'm new to the ManageEngine Firewall. Can anyone provide me some help on how am i able to import the sonicwall firewall log send by my other server to ManageEngine.. Fyi, the sonicwall firewall log is send to me by email.. below are the example... ********************************* SonicWALL 0040-1017-0EA8 Log (part 4) dumped to email at 04/22/2008 00:50:45.336 04/21/2008 21:40:21.656 - Broadcast packet dropped - Source:xxx.xxx.x.x, xxx, LAN - Destination:xxx.xxx.x.xxx, xxx, LAN - Code:17
Error During the installation of OPmanager
Hi, We have been running Opmanager for sometime and now we thought to have a new installation in a server and when we do it we were not able to complete the process . i am not sure what is worng but it is something related to starting the web services: please check the msg that i get during the installation which i have pasted below: ---------------------------------------------------------------------------------------------- inside addon check Starting AdventNet ManageEngine Server Modules, please
Notification Rules confuse between Contact and Support Rep
Dear support team, I'm trying SC+. I now encouter a problem with Notification profiles. Here is the case, 1st. A request is made by a contact -> An email notify Support Rep of assigned request 2st. Support Rep reply the email from SC+ system. 3st. I think that SC+ should generate an email to Contact notifying that there is an update on the request. But the problem is that It's the support Rep who received the email from SC+ telling that "update has been made by contact" I think that there may be
Capturing ENTITY parameter from SNMP Trap
Hi, I've created a notification profile to run a script everytime SNMP Trap is receive. I found out when using Trap Viewer in MibBrowser, there is a parameter called ENTITY. Is it possible to capture this value and add it as a prameter to the script. I know that there is a parameter $source, $displayName, etc. Attached is the screenshot.
Is there a unique alarm id that is created when an alarm is
Is there a unique alarm id generated when an alarm is created in Opmanager? If so is this alarm id usable in the message payload? That would also be for the clear message payload
Importing from AD
Hi, I'm attempting to import resources from my domain by specifying OUs. However I'm unclear on the syntax required in the 'OUs to import' field. If I enter the full object name for the specific OU e.g. domain.com/Europe/Computers/Servers then no objects are imported. However if I specify just Europe then the import works but all the objects in that OU and sub-OUs are imported, which is not what I want. Can someone clarify how to import specifc OUs? Thanks. Tim
Collector IP address
How do I change the IP address of the collector on the central server, because I've moved the client from one machine to an other and when I try to go into the collector it redirects me to the address 169.254.97.40 thank you in advance
7202 makes my devices poll by outdated name, not IP
If I upgrade from 7200 to 7202 - all my devices seem to begin to poll by device name, not IP address. The trouble with this is that a lot of those devices names have changed since we have been using the product, and are therefore outdated in OpManager, even though the IP is the same. This causes nearly all my devices to appear as down even though they are not. Can I change back somehow to using IP polling - or show me an easy way to rediscover the device name? Thanks
Grid (jobs) Monitor
I am interested if this tool is able to monitor a LINUX GRID, and the jobs in the Grid? OR Is any other tool you would recommend to use in a 300 servers GRID? very interested in monitoring the jobs which are running. Thx
ManageEngine ADSelfService Plus 4.2 Build 4200!!!
Hi All, We are happy to announce that ManageEngine ADSelfService Plus 4.2 Build 4200 has been released and is available for immediate download. We take this opportunity to thank all those who helped us to improve the product with their valuable comments and suggestions. Download page for the complete build: manageengine.adventnet.com/products/self-service-password/download.html Existing Customers - take the service pack route to upgrade to the latest, Service Pack 2.0 (SP 2.0) available here manageengine.adventnet.com/products/self-service-password/service-pack.html
MSP Model w/ changing of hetrogenous devices
Hi, We are a managed services provider for network infrastructure, telephony and datacenter solutions. We are actively looking for a solution that will allow us to manage access to customer's passwords across a wide variety of devices (servers, switches, routers, firewalls, vmware, etc.) and change passwords (for example when one of our engineers leave). We'd like the ability to place an agent/probe at each customer site and have it change Windows passwords (which you can already do in PMP) but,
Email Errors since update to 7010
Since updating to 7010 I have been getting the message below on a few accounts. Product Name : AdventNet ManageEngine SupportCenter Plus Build No. : 7010 System Error Notification Error while fetching user info for the [Email Address] : XXXX@XXXXXXXX.co.uk [Sender's Name] : xxxxxxx,xxxxxxx [Email Subject] : RE: [Support Ticket:##5044##] : Shortage in export vs Sales Hence request is not getting generated out of the e-mail. All feedback appriciated.
Deleting Disabled Collectors
How do I remove the disabled collectors in version 6.0.0
How to get 24-hour clock instead of showing time in AM/PM ??
Hi! How do I change how the time is displayed? I really do not want the clock to show time in AM/PM, but rather the 24-hour standard we have here in Europe. How do I change this? I'm using the newly released OpManager EE. Regards, -Satheesh-
Error while invoking backup
ANYONE SEEN THIS ERROR???? Dear Admin, ServiceDesk Plus database seems to be corrupted, So please contact your database Administrator [OR] servicedesk support for further assistance to recover your data forward this mail and support file(s) to support@servicedeskplus.com java.io.IOException: There is not enough space on the disk at java.io.FileOutputStream.writeBytes(Native Method) at java.io.FileOutputStream.write(Unknown Source) at sun.nio.cs.StreamEncoder$CharsetSE.writeBytes(Unknown Source) at
sudden change to free edition
Hi support, my de sudden changed back to free edition and i cannot apply the license, how could i solve this problem? Raymond
Evaluate ITL Enterprise edition with currently held data
We'd like to evaluate the ITIL version of SD, but using our a copy of our current build and data. I backup the database each night, so is there a way to import our current data and settings backup into a new blank install of Enterprise so we can see how the new version would change our current setup?
How can I transfer a standalone server to a admin server?
How can I transfer a standalone server to a admin server? Bill Ho
Application monitor mirgrated to other server
We have to change the server for hosting the appliacation manager. Would you please give us a procedure to achieve this goal? Thanks. Mike Wong
Application monitor mirgrated to other server
We have to change the server for hosting the appliacation manager. Would you please give us a procedure to achieve this goal? Thanks. Mike Wong
can't send alert mail
Hi, My manager(version 7) runs well before but this days it could not send out alert mail. Please teach me how to check it. Your quick response will be highly appreciated! I had sent help mail in admin menu of the tool but no one response me yet. carol
Sudden change back to free edition
Hi support, My netflow analyzer sudden changed back to free edition and i cannot apply the license, how could i solve this problem? Raymond
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