Outbound Email as HTML
We outsource a lot of our support. These 3rd parties do not have access to the internal SDP, but are notified of tickets by email.
Many users email their issues direct to SDP, and include screen shots and other graphics to demonstrate their issues.
At present SDP only has text outbound emails so a lot of detail is lost about the issue to the 3rd party.
When will SDP include an option to have either text or html emailing outbound?
Many users email their issues direct to SDP, and include screen shots and other graphics to demonstrate their issues.
At present SDP only has text outbound emails so a lot of detail is lost about the issue to the 3rd party.
When will SDP include an option to have either text or html emailing outbound?