How can I search workstation by user
hello, I have a question I am trying to search workstation by user name In asset/workstation we don't have the field user to search workstation by user pls help me :D
MYSQL login details
Hi, We are using ServiceDesk with default installation which includes Mysql database. What I need is to reach databases on this Mysql server. So what are the login name and password for mysql database with default installation? Thanks.
Multiple Databases on 1 server
Okay, here is the sitution, we currently use SD+ for our IT Service Centre, and now want to use it for our Finance department. Our company policy is to have app and db seperate, and I know we can only have 1 instance of the application on any server(unless this has changed) I have 2 app servers, 1 for each instance, now I want to have the database on the 1 server though, is this possible? We have MSSQL database currently and want to do same for Finance. I ask as when I go setup new instance of SD+
OpManager + FWA + ELA
Actually a customer is using a two server, one for OpManager and FWA, and other for ELA (shared with VPN server). Which would be a recommended configuration to get the 3 Apps working in one server under Windows 2003? Actually they have: OpManager Premium 7 (MySQL DB) # Devices 150 with a maxium of 250 in 2 years Eventlog 5 (MySQL DB) # Devices 25 with a maxium of 35 in 2 years Firewall Analyzer (MySQL DB) # Devices 1 with a maxium of 5 in 2 years Thanks
Database Connection Failed?
My client, running OpManager 7201 and things were running fine for months until one day the client logged into the GUI and NO DATA!! After checking the logs I found the lines below (and others) in /opt/AdventNet/ME/OpManager/logs/stderr.txt. Any suggestions? ****************************************************** 13:47:59:047 PM No response from the Primary Server as it may not be running. Unable to connect.java.rmi.ConnectException: Connection refused to host: 192.168.10.71; nested exception is:
AD Reports
Report of all users in a domain with last logon details Cedric
AD Reports
Displaying All users in a domain, with last logon date & time Cedric W - Nortey
can not view attachments in incidents
From time to time, when I need to view attachments incident shows me the next window Download failed with error -200. The document has no problem being uploaded, the problem occurs when it needs to view the document. Servicedesk 11. Thanks Eduardo
Problem upgrading from 7018 to 7021
When I ran the upgrade it changed my secondary technician to the default technician and my default (admin) tech was made secondary and then locked out. I was able to delete that tech and add myself back in but I am still the secondary (the one that is deleteable) and my asst is now the default. ( The one that is not deletable) Hoe do I correct this problem?
Software Licensing - Assign SW to unscanned PC?
I have a couple of users who have had software purchased for them for their home PC, these PCs are not scanned and never will be. I have manually created their asset, but now need to manually input the software for auditing. Is there a way to do this through the front-end? Thanks Anthony
Survey Overview Report showing Error
Uses this query: SELECT wo.TITLE "Request Title",aau.FIRST_NAME "Requester", DATE_FORMAT(FROM_UNIXTIME(wo.CREATEDTIME/1000),'%d-%m-%Y %k:%i')"Request Created Time",ti.FIRST_NAME "Technician",DATE_FORMAT(FROM_UNIXTIME(wo.COMPLETEDTIME/1000),'%d-%m-%Y %k:%i') "Completed Time",sum(sadt.RATING) "Rating" FROM SurveyPerRequest spr INNER JOIN SurveyPerRequestExt spre ON spr.SURVEYID=spre.SURVEYID LEFT JOIN SurveyDetails sdt ON spre.SURVEYID=sdt.SURVEYID LEFT JOIN SurveyAnswers sadt ON sdt.SURANSID=sadt.SURANSID
Monitoring ORACLE RAC
It is possible to monitor a data base oracle RAC? and how can we do? Greetings
None notification received.
hello there. opmanager version: Build Number : 7200 i dont set up service monitors/ windows service monitors.. The only thing i have setup is "server is down" to receive notification "notification profile". but when server is down, I have no received notification from opmanger to my cell phone. what i setup is "send sms" using our email server to my cell phone.
64k email body size limitation
I realize I may have missed this somewhere in the forum, however, since the upgrade to 7011 we have many requests with email conversations where the body of the emial is converted to an html attachment and cannot be seen within the ticket itself. this is something that we need turned off as most of our support requires the full email chain to be included in the responses and we are often times working with an outside vendor that doesnt have access to the system. is there a setting somewhere or a
Import from AD not working
HI, I'm trialing 7.5 and when I try to import from AD to and a pop-up appears to select the OUs I get an UNDEFINED error. I'm running AD 2008. Can you please help? Regards,
Feature Request
Make the Network snapshot per device group. I would like to see a network snapshot per device group rather than a global view regardless of what group you are currently looking at. If this is possible. Thanks!
AD Query
I appreciate all the queries in the console. Is there a way to add custom queries? Query AD for users without smart card enabled Aaron Lawson
Requestors able to close own requests
Is it possible to have requestors close their own requests? We have users asking for this ability. It would need to be communicated to technicians in a workflow procedure, but requestors would like to have this ability. Cheers, Tim
How to use the agent?
How to use the agent? Can you guide in the footsteps of his installation in windows xp? What if something must be configured to work with PMP? And the possible errors?
additional fields of account not editable by password user
Hi, I wanted to add additional fields for temporary password, reason for temp pw, user of temp pw and expected end of need for temp pw, to the account information. As an admin I am able to do so, but a password user can only see those entries. They can not edit them even though I have given them the right to change the password. Is there a way around this? I know you can supply a reason for change of a password, but that does not hold enough information for the purpose I want to use it for. Temp
Import via CSV file
Hi, I am doing investigation on Opmanager. Il will have more than 100 Servers to discover with printers, routers and desktops. Each of the servers are in their own subnet. Each subnet has one or more printers and one router. I am trying to figure the format of the csv file : ( I use 3 columns because I saw there is only 3 fields documented with csv in the discovery section) When I try to import servers, they are categorized as desktops (Csv format : <Ip address>,<hostname>,Windows 2003) I do not
Support for Custom Logs
We have some custom, non-Cisco switch logs that we would like to monitor. I gather from past posts that you can not define a custom log format but only use the pre-defined set. Am I correct?
Windows EventLogs
I have three Windows 2003 servers behind a firewall that is NATed to a single IP address. I am using Snare to send the logs to ELA. I am having problems configuring ELA to accept the event logs since it sees them as coming from the same IP. Any help would be appreciated. Bob Kentner Network Engineer.
Report is being generated message box
I recently installed EventLog Analyzer 5 and for the last 24 hours the Report is being generated message has been showing and default Dashboard reports are blank. Any help would be great. EventLog Analyzer 5 is running on a Vista SP1 computer. Thank you, dchilds
No data available for winodws hosts
I have no data available for any of my windows hosts in the portal. I believe that data is being collected for these hosts though based on the fact that I can view the last 10 events on any of these servers and the data is current. Please advise. This is a prodcution outage.
Eventlog Analyzer database corrupted
I have found information that our database is corrupted after upgrade to version 5. I need to get this solved so we can do some reports of our network switches. Thank you, Eddie Arnold Network Analyst
business rules
Hi, in my scenario i have several SMTP addresses on mailbox. I want to assign ticket to different group based on smtp To field. I tried to do it through business rules with no success. Please help. Thank you,
In the Windows XP Home Edition version, I wish to use WMI.
Dear all, In the Windows XP Home Edition version, I wish to use WMI service. I started a WMI service. in the Services of Administrator Tools. But I failed a WMI crendencial in the OpManager. User: WORKGROUP\Administrator PW: telemant So I want solution about WMI services in the Windows XP Home Edition ServicePack version 2. Thank you in advance for help me. Ko Young Suk.
Adding Oracle Database Query Monitor
Attempting to add a Database Query Monitor connecting to an oracle database. I enter the details required and submit but nothing is returned, the web page just sits there. What are the requirements for the database details, should they match something similar to a jdbc connect string ? jdbc:oracle:thin:@HOST:port:db-name thanks dub
Professional version Or Enterprise Version?
My company need 500 monitors .But we do not need enterprise features such as distributed or failover .Can I just purchase 500 licenses with professional version?
Is there an easy way to stop and start the clock?
Does ServiceDesk Plus give you the ability to start and stop the clock once a ticket is opened? We have a customer whose SLA requires us to respond to any issues and start action within 4 hours from the time the ticket is created. But if we have to call the customer and they don't reply we want to halt the clock and start it up again when they reply. So in theory it may take 24 hours of a wall clock time to get the response but leass then 4 actual hours for us to respond to the customer. Does ServiceDesk
VMware plugin license
I purchased the VMware plugin license on Nov 8. I've alread sent 2 emails to licensing@adventnet.com without a response. Would someone please send me the activation key. My PurchaseID : 25224. Thank you, Tom
OPmanager contacting online demo IP
Hello, I see traffic that my OpManager system is trying to contact the IP for the online demo. Is anyone else experiencing this? Also, is there a way to stop this? Oct 5 20:40:13 x.x.x.x Oct 05 2008 20:40:13 xxxx0001 : %ASA-4-106023: Deny tcp src data:(opman)0002/34861 dst outside:74.201.113.17/80 by access-group "data" [0x0, 0x0] Oct 5 15:40:13 x.x.x.x Oct 05 2008 15:40:13 xxxx0001 : %ASA-4-106023: Deny tcp src data:(opmon)0002/34057 dst outside:74.201.113.17/80 by access-group "data" [0x0, 0x0]
Question
If there a feature to change MS communicator settings in AD Chris
Top X Traffic Destinations by Domain
Is there a way to list the top 10/20..etc Traffic destinations by domains for a specified time period in a report? Example: Domain---------------Interface-----------------------------Bytes Transferred youtube.com---------Internet Gateway-------------------39 MB aol.com---------------Internet Gateway-------------------28 MB msn.com--------------Switch VLAN 11---------------------11MB Thanks, Vic
Hourly averaged reports
Hi, By default it seems that AM provides reports averaged by the hour. Is there maybe an option to change this average from 1 hour to let say 10 minutes instead ? Please let me know either way. Thanks! Malik Malik
Very simple In/Out Traffic Graph question
Hi all, When I look at a graph for a Cisco device, say Serial0/1/0 and I see chart with the inbound and outbound traffic together; Are these combined numbers or separate? In other words I have a T3 with Port/CIR set at 45/25. Of that 25Mbps I have outbound traffic using up 22Mbps On that same interface I have inbound traffic using up 7Mbps Is it bursting above my 25 CIR at this point? (25+7?) What do the numbers mean when combined on a graph? plus or minus or shared? thanks in advance. hope that
Archiving Old Requests
Is there any way to archive old requests from within Service Desk + or do we have to use SQL to archive the requests within a given time frame? Any assistance would be appreciated. Regards
Templates inside the Description Field
I need to make different templates based on what the end user is requesting. I would prefer to perform this via the request template but that doesnt allow for us to have certain fields showing for certain request types. IN that case I have made HTML templates in the Description field per template type. This sorta works ok, but is very buggy when getting emails from SD or when end users use Firefox. How is everyone else doing this ?
ServiceDesk Plus Backup Problem
Hi, I'm having a problem with the backup feature in the Administration Tab, I have the database and Attachment checked and the size of the backup is too small, to have the attachments included in the backup. I am on version 7.0.0 Build 7018 Is there any issues in regards to this? Thanks
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