no way to verify the valid contract unless have admin pass
I have many request that are coming via telephone, our operator types the contact name and the account information appears but there is no way to verify if this account have a valid contract or the services included on it, is a very good feature the way you can check the services to include in the contract could be better if the user could be able to see in that way the services included, we have a repair center and the person in charge needs to verify what kind of services he can provide over all because you can customize the every contract so every contract coul be different so is needed to have that information available for all the support reps. but it is not posible unless you have administrator rights, it could be risky because the user have the access to remove some requests