Users update and add vis MS SQL
HI I have SDP 7 version 7021 working on MS SQL 2005. I need made a few things directly from sql. - made new login for all users - made new password for everybody - add users from another database directly in sql Can somebody help me ?? Kind regards
Alert Escalation Rules do not respect Downtime Schedules
When I set up escalation rules, the rules seem to fire regardless of whether downtime is scheduled or not. Furthermore even if the monitor is set to "unmanaged" the escalation rules still fire. This appears to be a bug that should be fixed. I certainly do not want everyone to be paged in the middle of the night when I am doing maintenance. Tested in Appmanager pro build 8501. Dan
Uninstall release 7500?
How can I rollback the installation of build 7500??
Tickets "On Hold" Reminder
Add a feature to SupportCenter Plus that can automatically send a reminder to a contact if his ticket status is �on hold� for more than a set period of time (Let�s say 3 days). For example, a ticket is put feature �on hold� because we are waiting for the customer feedback (or for the customer to do, test or check something). If we haven�t received the feedback after a set amount of days the system automatically sends an email to remind the customer that we are waiting for his feedback. And possibly
SDP 7.5 - Request Template Customizer (Moving fields around)
Hi I have successfully upgraded to SDP 7.5 but don't seem to be able to update the default request template. Specifically, I want to be able to move some fields around. I am able to select & drag but "dropping" doesn't seem to do anything. Tried on IE7, FireFox & IE6. Has anyone been able to do this? Thanks Gordon
Pos. SD+ 7.5 issue: Requestor autofill issue
Again, Is anyone else experiencing this problem since upgrade to 7.5? Occurs on editing or adding a new request. On typing in a requestor and selecting from drop down list, SD+ should autofill the requestor details. Since upgrading, I'm getting results as attached. Following the alternative process of clicking the link beside the requestor name and opening a seperate window pulls in the details just fine.
Ports Required
Hi, I am trying to add servers behind a firewall to report to Eventlog Analyzer... What ports do I need open in the firewall to be able to do this? I currently get a failure message when I try to authenticate, having added the server host details. Many Thanks
Monitor Suse 10 on Eventlog Analyzer
Hi All, We have and ManageEngine Eventlog Analyzer installed on a Windows 2000 Server. Currently it can monitor log for all Windows Server, but when I try to add a Linux Server (Suse 10) It give me an error "Port 514 is already used." So i used another port 515 and was able to add the new linux server. But I can't see any event log. On the Linux Server I modified the /etc/syslog.conf to *.*@(eventlog_ip_address) and etc/service syslog 515/UDP and restart the syslog daemon Any idea how to resolve
How do you make Solutions availble for all Account Groups?
It seems like Solutions do not show up if contacts are in an Account group. How do you get around this? Can you have "global" Solutions, those that all contacts regardless of group can see and "Account" specific solutions that only the contact of a particular "Account" can see?? This seems like a great idea if it doesn't exist already. Really would like to know about the main question though, Solutions for all contacts regardless of "Account". Thanks! - Mike
Spell Checker
Hi Can the option of user controlled spell check dictonaries be added to the list for future update. We use several program names in our replies and they all flag as wrong evertime. Also being in Ireland the words "colour" + "centre" seems to confuse it. David
SDP 7.5 "Request Form Customizer" disappeared
Dear all, after installig the obove mentioned version the option "Request Form Customizer" disappeared (please see attachement). We already tried to uninstall this servicepack, but it�s not possible. Please can somebody help me as we need this option urgend. Thanks in advance Julia
Apply hotfix 7022 problem
We have tried to upgrade to 7022 and have encountered a problem where we saw the data for about 3 minutes then when the page updates it will give a 500 error. We have tried to roll back to 7019 and are having the same problems. A call has been logged to support@servicedeskplus.com were we have attached all usual support files BUT we have had no reply and this is urgent for us now! Please find a the call logged via David Davies @ 12.10 today. Thanks
Failed Upgrade to SPD 7.5
Hi All, Stuck at the moment and not sure how to get around this. Failed an upgrade to the latest version riht after completing a upgrade to the version before (7022). i took a backup before doing oth upgrades, the first seemed to go along fine, although i didnt test it. The upgrade to 7.5 got stuck on an error about not being able to insert a NULL value. As of right now i cannot access the site, it comes up and not found. running run from the command line brings up. Server is starting. This may take
filtering in reports: only IS and NOT IS are useable
Advanced Filtering in Reporting essentially won't let you utilize Contains, Not Contains, Start With, or End With. When Choosing, the current column values found in the database are of course listed for selecting, but there is no way to key in a literal for comparison. For example, in generating a Custom Report choosing Contracts, I desire to provide a filter where Contract Name begins with "SHP%" (transact-SQL LIKE notation). But all I may do is pick one or more full names of contracts. I hope I
Pos. SD+ 7.5 issue: Can no longer edit Groups
Is anyone else experiencing this problem since upgrade to 7.5? Nothing actually happens other than a javascript error in the bottom left hand corner of the browser. I've tested this on a couple of browsers with the same result now.
Issue after upgrade to v7.5
I have upgraded my system from 7022 to 7.5 after a few issues. Now when i go to edit a workstation the compulsary field 'Model' says 'Choose Model', when i click to view the list nothing is shown. I am unable to add a new model because the model already exists. Any help is appreciated
Error installing SDP 7.5
Hi, When attempting to install v7.5 i got the error unable to uninstall. I tried to roll back to the previous version but am unable to do so. I can't even start SDP please help. A quick response would be much appreciated. Thanks
router missing in report
Hello, i have created a business map with 31 routers inside. When i run a schedule report on this map i get only 24 routers. When i run a report like Top 100 Routers by Rx Utilization i get on 27 routers. Could you please help me having all routers display on the report as i need to provide KPI to my CIO. Thx a lot.
How do I get the total availability for current month?
This is probably very simple, but I cannot figure it out. I need to know what our total availability is of our network devices for the current month. I don't care about per device, just the average. If from the main page, I click on the top Network tab, it's all blue which means not monitored. I have a lot of switches being monitored, so how do I have these included in the Network tab? Is there a Networks meta-group? Thanks, -nik.
Custom report in Desktop Management\Inventory Reports
Hi, In Desktop Management\Inventory Reports we need a custom report, in which it is included: Name of computer, ip address, Manufacturer, Operating system, Service Pack version, Type of Processor, size of memory and size of hard disk. How can obtain it? Thanks a lot
Customizing severuty alarm
Is there a way to customize the severity of the alarm content? Thanks,
MIB files
Hi Everyone Can someone please explain, what is a MIB file and how do they work, where do i get them, when do i need to get them and how do i configure them to set snmp traps using opmanager?
Differents Rights Problems on Service Desk +
Hi ALL ! My version : SDP Version : 7.0.0 Build 7020 PRO My Team has some troubles. We are 9 technicians. We defined some roles. I've "SDAdmin" role, so for me all is OK. We defined for each "Access levels" two level : for i.e for "Requests" we've created "SD_Requests_lvl0" and "SD_Requests_lvl1". The only difference is "SD_Requests_lvl1" has Full Control whereas the other role has just view/add/edit. First Problem: So for my technicians, in order to do their jobs of working on incidents has the
sysuptime events creating false criticals
Hi, Support seem to be stumped on this one so i'm hoping someone out there has managed to fix this problem. We have about 100 Cisco switches each only monitoring 1 or 2 Gigabit trunk ports and the switch itself. We've minimised it for this so we have a nice clean system that will send us an alert in the event anything critical happens and won't bother us with trivial port issues. The problem we are having is that all our cisco 3560's are sending sysuptime critical events using the same OID as the
Adic Tape Library - SNMP
Attempting to add snmp monitor for an Adic Scalar i500 tape library. Installed the attached mib to ./working/mibs. When I go to add an attribute in the SNMP monitor from the MIB file and click "add attribute" I am returned to the add attribute page and no attributes are added.
Pos. SD+ 7.5 issue: Site settings maintain as Custom
Again, is anyone else experiencing this problem since upgrade to 7.5? Sites inheriting default settings won't remember the setting as such and changes to "custom". Clicking the radial back to "Copy Default Settings" doesn't seem to stick.
Pos. SD+ 7.5 issue: Can't associate Technicians to a site
Fainlly, is anyone else also experiencing this problem since upgrade to 7.5? Firstly, there does not appear to be a field for Site for Technicians. Secondly, having ticked several Technicians clicking the Actions drop-down list to "asscoiate to site" doesn't seem to do anything. Consequently, filtering by Site doesn't change anything.
Invalid License File
We are getting an error about an invalid license file on our AppMan server. Please provide us the steps required to reinstall the license file. Our support file was already uploaded under incident 8765913. Charley Hibbard
7.5 Workstation scanning - Domain mode - hangs
With the new 7500 patch I have now a working test system to check the functionality with. First big issue Ive come across is not able to do a Windows Domain Scan or a single workstation scan within Asset section. Started the domain scan around 19:40 in the log attached and the screen showed the number of assets from AD and then instead of progressing through the machines it just sat there. As this is a less than powerful test machine I left it running till around 22:30 and still no progress so aborted.
Professional > Enterprise migration
Hello, We currently run multiple netflow analyzer installations for our managed customers - these are usually around 10 interface licenses, We also have a central installation that we intergrate with MSP as a shared customer platform, We would like to have the enterprise edition so all our managed customers can view the netflow intergation but the nature of MSP is that most of these customers are on separate networks and therefore netflow can't be sent to the central installation Enterprise is the
Database query monitor reports
I've successfully set up a database query monitor in AM 8.5 which gives me the number of records in a given table (using count(*)). This number is returned and I can see it on the monitor page. It is possible to get this number (or any other output from SQL) shown in a report? Is it stored anywhere, or is it only shown dynamicly? I would very much like to gather different types of SQL collected information and show the output in report form (and store it for future reference). Niels Skytte
Close function for customer
Our customers need to be able to close a request formally. They need to have a function that allows this. Maybe under -Action- / Close Request.
New Product in SD+ 7.5
When I try to add a new Product in to SD + 7.5 I get the error in the attached file. Anyone have any ideas what could be causing this please? Thank you.
7.5 & Server 2008, MySQL or MS SQL that is the question
Hi, I've seen in previous posts about any issues running SDP on Windows Server 2008 that SDP is going to be officially supported on 2008 from the release of 7.5. However, looking at the info pages it's not mentioned on there, is server 2008 going to be supported now? I'm just wondering, as we're coming to the end of our tether now with the system keep crashing several times a day, despite several calls to support & configuration changes. We're looking at completely starting a fresh (TBH a last straw
Self service alias URL login appended with old link
Hi, i have changed the URL used to login to Service Desk Plus. Changed the value under Self Service Portal Settings > Alias URL. However, when the link to login is now sent to users (variable = $ServerAliasURL) it appears to have the old URL appended with the new one. Please advise how i can fix this problem thanks, Jason
Issue when trying to resolve item
When we enter a resolution and change the status to resolved we are then presented with the attached error. Any ideas? This is an upgrade from 7.22 to 7.5 and only now do we have this. All techs have access to all groups/sites etc.
Pecuniary Crisis
The financial crisis you scared?
Custom Templates
Since upgrading to version 7500 i am unable to use the drag and drop facility, it drags but does not drop. I am unable to make any changes to previously created templates, again i am able to change aspects of the template but it does not save and no error massage is given. I have noticed too that any resolutions we had entered on templates before the upgrade has been removed and that function seems to have been removed, it would be great if this could be re introduced.
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Active Directory Monitor user account
What permissions does the user account for the Active Directory monitor require? Jon Cavallo
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