Some possibilities were gone
1. In the left corner, a window "Quick Create - New Request". If it to curtail to (minimise), pass to any other tab, and then will return on tab Requests that it it is developed. And on correct, the window "Quick Create - New Request" should be closed. 2. In version 7022 if all obligatory fields are filled, except point "Time Taken To Resolve" at closing of the Request the program suggested to fill point "Time Taken To Resolve". And in version 7502 gives out an error: FAILURE:Request cannot be completed.
Feedback on Solutions?
Is there a way to incorporate a method for clients to give feedback on solutions, or rate solutions? Any way for them to send a message to the author regarding revisions or clarifications of those solutions from the Self-Service console, or directly within the system once logged in? Any assistance or suggestions are greatly appreciated. Thanks!
SwitchPortMapper / Export / PDF issue
I have just purchased the latest verion of "OpUtils Pro". I demo'd the previous version and was able to Export to PDF the switchport maps just fine. NOW with this new version when you go to export as PDF/View the text is too large to fit on the PDF properly. It's not useable. Is there a fix for this issue or a setting somewhere that addresses this issue? thanks ooga
nfa6.5 enterprise 64bit: utilization alert
Hi, all over the day i get emails about utilization alerts of an interface. But this can't be right. We have a bandwidth of 34mbit, which i configured in nfa, too. I configured the treshold alarm with 90% 1time 15minutes. But if we have a utilization of 50% we get an email with an utilization >100%. We have this problem only with 1 interface. All other devices/interfaces are ok. Here is one of the emails i got: Message : Total Utilization is 135% AlertProfile Name: tres-so/go Severity : MAJOR Time
Upgrade advice needed
Hi, We are at version 7.015 and would like to upgrade to 7.502. However we would like to set up a test system first. Do we simply download the latest "demo" version and connect to a copy of our Live database to do this or are there other recommendations? Thanks
New function in SD +.
Is very necessary such possibility. 1. When the email comes to system SD +, the rights to this request are only at: the initiator of the request and at the employee who can look through request of department. And it is possible to make so that the rights to request viewing were also at those employees, which exist in a letter copy? 2. It is possible to include in Business Rules processing of request, possibility to use additional fields in "Perform these actions" ?. Thanks!
New Report - Inactive Users with Expired Passwords
A report that combines Inactive Users(for x number of days) with Expired Password (for x number of days). AD Manager
Tomcat log files - changing the output format
Hi support, I'm currently investigating the use of either AWStats or SmarterStats as products to review the Tomcat access logs created by Support Centre and I've noticed that you've defined specific output logs via the Server, Server_Http and Server_Https xml files. I was wondering what the impact of changing your specific output log formats into the common or combined log file formats would be? I've made the change on my test system without any noticable problems but would like to confirm this before
Unable to start SDP after Restore Data 7022
Hi, I can't start SD+ after restoring data . No error message, but the service restart indefinitely. I must going in administrative tools so stop the service ! Before restoring, SD+ can start but can't after restore. The backup file is the same version 7022. Please refers to the attachment, the SDPRestore.log in the archive It's Urgent, Thanks
Multiple support reps in a request.
Its posible to assign multiple support reps to an request, not from the same team? Why? Sometimes a customer request a service that need more than one technician. This feature could be useful to avoid two request for a single request. Maybe a sub-request could be an option. Thanks
How to configure mail server
Hi all I am using Application Manager 8 for monitoring remote servers through it. I want the software to send alerts to me through email but when I configure the mail server it displays an error message. In my office we are using SMTP server by the name of smtp.gmail.com on port number 465 but when I provide these parameters along with email address the system shows me the message: SMTP service is not running in smtp.gmail.com:465. Please help me out with this and guide me how to configure the mail
Reports addition - show disabled accounts within last 7 days
I would like to have a report that would tell me what and when AD accounts were disabled in the last 7 days. Gabriel Morales
7501 SDP - Software from Asset Explorer 5.0 not importing
Hi, using distributed scan....i import zip file from asset explorer 5.0 in to SDP 7.501. Hardware details show but not the software. If i import the same file into Asset Explorer Central server it shows up fine. I upgraded to SDP 7502 to see if this fixed but that actually stopped SDP from working altogether so had to roll back. I use SSL for SDP. Anyone have any ideas or experienced the same issue? Any help much appreciated. Great product btw! Jason
How to know when?
I want to know when does our OpManager was patched in 7204. I need the date and time. Can this one be possible to see?
Contract Expiry Alert more than once
Hi, I would like to know if there is a way to set the contract expiry alert more than once. Regards, sabarina
Request type
Version using: 7.0.0 Build 7012 standard free version Can I show the request type in requetor form of these version and customize the request type by myself? If not could you please tell me whether the latest version or from which version and build I can do it? Now I use an customized field. Thank you very much!
Survey without response
How can I create an report in system to see the survey send to the requestor but they did not response? We feel requestor give no response to the survey so we hope to use the report to ask them to give an feedback.
SLA with additional field
Version using: 7.0.0 Build 7012 standard free version I define an SLA including one customized field. But it can not worked out duedate when a new request created. If I use the system exsiting fields, it works well. Whether it is the system does not support SLA based on customized fields?
SD 7.0 Failed Update to 70xx
I have the following issues trying to update my current version of SD. I tried to update to SP 7010 thru 7022 neither patch is getting installed all fails at 98% Install progress. Current Version: 7.0 Build: 7000 Error message: 98% Install fails attached is my current log with information pertaining to SP 7022
Turn off Dynamic user addition?
I have the following option set to "no" in self serve, how can i prevent techs from submitting a request without an associated user. Right now they can just type "joe" and the request will submit? Do you wish to allow dynamic user addition when the user is not already imported in the application ?
Missing Devices
I have a fresh install of the 7204 build with a MSSQL backend. When I add a device, it is added successfully, but then after I change the category to lets say firewall classification, I can't see it listed under that category, or anywhere else. Unless I go into reports and do an all devices report.
Passthrough Authentication not functioning.
I am unable to get passthrough authentication working. I was assured that an update to the latest version would resolve the issue. After updating the same problem persists. After enabling passthrough authentication logging off, and attempting to go back into the helpdesk website. The website never loads. To reenable access to the site I need to go into the Globalconfig table and edit the SSO property from TRUE to FALSE. Are there any possible solutions for this issue? I need SSO to work so that my
Template changes not saving
Hi, the changes I do in the templates are not changing. Also field which are set to View and set by requester are not visible in the requester side. This is urgent as the templates are now not working anymore!!
error restoring Backup
can we restore the old build backup.data (7011) to the new build like 7500 directly..pls tell me.?
Quick Request Templates
Hi, Just wondering if there is any plans for the following... We would like to be able to create quick request templates based on technician, rather than the global templates that we are able to do now. Thanks, Davey
Fix Firewall's interface always missing
We are experiencing this interface always missing in 1 our Fix. The said interface is the most important interface for us to monitor since this is our main VLAN. Before, rediscovering the interfaces worked but now its not working anymore which is not also good since rediscovering from time to time results to lost data for the device. What do you think is causing this? Hope to hear from you soon.
PIX 515E interface always missing
Guys, What do you think must be done or checked? I have a FIX 515E and has 10 interface but the most important interface for me to monitor is always missing. Before rediscovering the interface and the device itself works to view it again but now, it can not be added anymore. My Opmanager is now running at 7204 Build Number. Thanks and regards,
AM error
Hi, I've just reinstalled AM with an non root user. I can start AM, connect but not click on monitors. Please, see attached files. Regards, -- Ali
backup or upgrade with SDP 7022 fail
Hello, I cannot make any backup or upgrade with SDP 7022. My command line log is in attachment. The file associated_applications.ibd does not exist on my server. Any idea to solve my problem?
Can't Create Custom Request Views
When I try to create a new custom request list rule and hit save, two options (and/or) rules (criteria) are added to the rule that appear to be date constraints with NaN as the date. Each time I click edit and then save the rule, two more of these entries appear. Because of this, no custom views can be created that work.
confgure gmail server
i want to setup gmail server for email alert. but getting this error "class javax.mail.MessagingException: 530 5.7.0 Must issue a STARTTLS command first 19sm6900347nzp" so how i can setup gmail for this? waiting for quick response. oshim
sorting of request tickets
In version 7 there was a view option for "Groups". I am not seeing it in version 7.5. Is this something I am missing or has this feature been removed?
Domain scan not work
Please help me, the domain scan not work.
Enhanced Identification of 'Who Changed' the Configuration
Enhanced Identification of 'Who Changed' the Configuration Prior to the version 5210, DeviceExpert was dependent on syslog messages to identify 'who changed' the configuration in the devices. In DeviceExpert 5210, we have enhanced the capability of capturing the information 'who changed' the configuration using the data available in the configuration file too and store the 'changed by' value in the database for future reference. The enhancement serves a record on 'who changed' the configuration in
Email Address Selection
Hi, This might be a feature request, however just in case there's something we can tweak in the system, I'll post here. The Email screen within SD+ has an auto complete option. Which is �quite� handy, however we are finding a few issues with the it. 1. The drop down selection contains AD users and customers so the list excessively large. 2. Adding more that one recipient to list is quite awkward because SD+ doesn�t add a separator. 3. Back to point 1, we feel that there is a very high risk of a technician
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Do you ready to switch to Cisco Firewall Netflow ASA 5580-20
Hi, Cisco already ported Netflow logging to ASA 5580-20. Those boxes only support Netflow to export usage statistics. Eventually one day this will be integrated to other (low end) cisco models. It is long time since last major Cisco ASA firmware was introduced. I predict the next major upgrade can happen very soon. My question is if Firewall Analyzer ready for this? This product have a strong customer base. What is planned AdventNet roadmap for this? Migration to Netflow Analyzer or integrating Netflow
Need 7.0, Build 7021
OK, it's not really a SD+ problem. I had a hard drive go away. I need the installation file for 7.0, Build 7021 in order to restore data, and then to upgrade to 7.5 Two emails to technical support have gone a week without response.
7.0 Pro Plus upgrade stuck at splash screen
After upgrading to Pro Plus 7.0 my NetFlow halts at the splash screen. The blue line that states "Starting Netflow Analyzer" is at 95% and has been for 12 hours. This is the 1st time starting the program since it was upgraded from Ver 6.
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