OpManager and Portal integration
We are using OpManager 7. We want to integrate the dashboards into a web portal. Does OpManager have any web services, API or mechanism to provide integration with portals ? Thanks in advance. Regards.
SD+ 7.5.7502 Locks up when associating asset to requestor
Since 7.5.7500 through 7502, when ever we try to associate an asset to a requestor the interface (IE) locks up. At that point all that can be done is to close the kill IE. This happens for all technicians wether they are Admins or not. It also happens when working within IE on the server. As an admin if I got through the Admin tab, to Requestors, find the user and click the Associate Asset button it works fine. But not through the asset tab which is where the Technicians would always do this from.
business and notification roles
hi, I have 2 others questions regarding the request is closing. Before close the request i would like to send a message to the costumer with resolution's details. and then if the costumer doesn't answer, close the request automatiquely after a few days. Could we add in the business r�les or somewhere else, a notion of the date system? thanks in advance. best regards
NFA doesn't recognize router's interface with wccp enabled
Hi all, Im using NFA 6.5.00 with build number 6500. I have a router with wccp enabled, used for redirecting to cisco waas. can you guys help me out ? fyi, the alerts notification also marked with "72", while i haven't configured any alarms threshold. wish to hear you soon, guys
Java Issue?
Hello, Im having trouble with the application & need assistance please. Im trying to query AD access for several users. I select "user reports" then "groups for a user" then I click the plus symbol to bring up the screen to add or import user lists etc but the window doesnt load its completely blank so I cannot enter my data for the query therefore the application is useless to me. Im sure this has worked fine before. Ive restarted my machine, reinstalled java etc etc but still the same issue. P.s
Contract Notifications
Hi, I have set up several contracts which I have asked for notification. I have two which were set to alert me 10 days before expiriy. However, I didn't receive any notifications. I have checked the email side of things to ensure SD can send and receive emails and this is all fine. Any ideas? I am using SD 7.0.0 Build 7017 Kind Regards Sharlene
V7.5 - Unaudited Workstation - No check boxes
If you access the Unauditted workstation page from Troubleshoot on the Asset home page it will list the workstations it failed to last last time round. There are three buttons, SCAN NOW, CHANGE CREDENTIALS and DELETE which require you to select one or more of the devices listed, however there are no selection boxes on the page. The field picker ( calculator like symbol ) only has SITE as optional field. So looks like the page needs a little attention to work fully. Using IE7 and V7502 of SDP with
Delete or Re-Scan Failed scan list
Can Support tell me what is the purpose is of the scan or delete is in this image, devices cannot be selected.
migration
hello, i need migrate opmanager installation from win2k3 server to Linux Server. I'm try to backup DB and restore it on Linux server, but no luck. do you have some manual about this procedure? Or just can't migrate server method like this?
IP Address Manager Schedule Issue
It appears that the IP Address Manager Scheduler doesn't work for me. I have the IP Address Manager scheduler enabled to run daily but when I check the IP Address list the subnet hasn't been scanned for almost two months. If I perform a ping sweep of the subnet then the subnet is updated in the IP Address Manager. How can I ensure that the scheduler functions correctly?
Preventive Maintenance Requests Disappearing
We have several Preventive Maintenance requests set to be run on a weekly and monthly basis. The Preventive Maintenance request runs and the appropriate requester, technician, and/or group gets notified, but then when you go to look for the request ID in the system it is not there. The only way to use the Preventive Maintenance function (and not have the request be deleted from the system), is to select the red arrow and not rely on the scheduling. Anyone else experience this?
I cannot reach Advent Net by phone!
1-888-720-9500 answers with an automated attendent and then tells me there is no room to record a message. The alternate phone rings fast busy. This is very unimpressive.
Task 'owners' to include GROUPS as options
Currently, you can only assign tasks to an individual. In the case with larger IT environments, a single ticket may be worked on by multiple individuals. Much like requests, it would be nice to be able to assign tasks to only include the Group. A "New User Joinee", might have 6 total tasks. Examples below. TASK 1. Create Active Directory account (Systems group) 2. Create email settings (Exchange group) 3. Setup computer (PC group) 4. Setup network (Network group) 5. Setup telephone (Voice group)
Changing a workstation to a server
From scans in previous versions we now have a number of servers logged as workstations which we want to change. When I go to Modify Type (in Assets, Workstations) it gives me 'Modify Device Type. In the pop up box that field is currently "PowerEdge SC420" which on the asset is the "Product Name". Where do I re-assign a workstation as a server please? Thanks - Terry p.s. v7.501
Support Information File not created?
Hi all, What can be the reason(s) if the Support Information File is not created? Instructions for creating Support Information File: 1) Click on Support tab. You will find a link called "Create Support Information File". 2) Click on Create Support Information File link. Support File creation will get started and will ask you to wait for few seconds. 3) Again Click on Support tab after few minutes. You will find "Download" link under Create Support Information File.
shutdown error
Hi, I have that issue when trying to force AM to stop : -bash-3.00# sh ./shutdownApplicationsManager.sh -force Warning: bad syntax, perhaps a bogus '-'? See /usr/share/doc/procps-3.2.3/FAQ All the related process are terminated Regards, -- Ali
Mail Sending Failed
Hi Everyone, i have problem with sending e-mail from ServiceDesk Plus. the message that i get is: "class javax.mail.MessagingException: 530 5.7.1 Client was not authenticated" In "Mail Server Settings" ii have setup the correct settings. I am 100% sure that this settings are correct, because with the same settings to Outlook Express i can send e-mail. Recently we have upgrade our mail server from Ms Exchange 2003 to Ms Exchange 2007. In this the new one the smtp port for client is 587. i have put
6.0 vs 7.5 Benefits?
I am new to ServiceDesk Plus. I have been asked to review 7.5 and provide analysis to upgrade or not upgrade. I know this is most likely a can of worms, however with my knowledge level of the product I thought I would ask those who have been using it. What improvements/advantages does 7.5 bring vs 6.0? Reading this forum, it appears that 7.5 is rather buggy and unstable. But we generally only read posts by folks that are unhappy. Any information you can provide will be greatly appreciated. Thank
SD 7015
where I can download SD 7015? thanks.
protocol detected as 'unknown' in FirewallAnalyzer
Hi all, When I go to "Traffic Reports" I see as top 1, a protocol labeled as "Unassigned". If I click there I see the Top 5 protocols that are unassigned and are more noisy in my network... well, the top 1 is "Unknown"... normally I would ignore it, but is for far, the number 1 in the protocols... How can I know what protocols or protocols are? Can I see what protocol number is (and if is TDC, UDP, etc.)? Please help. Regards, Sacha
Subject of mailed reports changed after upgrading to 7002
Hi, before the update: "Report From NetFlow Analyzer VFB weekly" after: Report From NetFlow Analyzer" -> The report title is missing Any chance to revert to the old behaviour? Greetings Carsten Blume
scan schedule not getting saved
the scan schedule cannot be saved, i configured and saved the scan schedule, still if i go to assets, it says not configured, configure now. yy????? what's happening?
Customer Portal - Searching through requests
Hi support, During a recent training session with some of my clients I discovered that, through the Customer Portal, you are only able to search through Solutions, not search for requests like you can when logged in as a Support Rep. Is there a setting I've not enabled or is this functionality missing? If so it would be a great addition as it would be useful for people using the Customer Portal to be able to do this, especially if they have multiple outstanding requests or are searching through a
Bug in encoding when apply filter (video)
Hi! Build 7501, Russian GUI. In Changes after apply filter in Calendar view encoding is wrong. Video in attachment. Thanks.
re: high quality oil painting at low price for christmas day
we produce impressionist, modern painting, landscapes, seascapes, still life, animal, garden scenery, abstract, classical painting, photographic painting and so on. if you have interest in oil painting,please don't esitate to contact me at any time lovesart1@ hotmail com www loves-art com
Helpdesk - Notification Rules not working
My incoming and out going mail server settings are fine, i can receive request via emails. But the notification rules are not working. and in system log viewer the error comes "Exception while trying to send notification for the request."
windows 2008
Can servicedesk work on Windows 2008 and IIS 7.0 ? Is there any installation guide for that ?
SSH w/ multiple IP addresses
I have a Linux host that has 4 IP addresses, when I try to add a monitor for appsmanager to monitor the host I get the following error: Authentication failed. Kindly verify the username and password provided. Check whether the PasswordAuthentication is set as yes in /etc/ssh/sshd_config file.Kindly set it as yes and restart the SSH daemon.More Info >>. Diagnose the Problem? I have tried to disable reverse lookups, I have added the host,IP,IP,IP and it fails for all of them. I have even tried private
Free Windows Tools is Released !!!
We take immense pleasure to introduce the Free Windows Tools ! The first release has 3 tools: Wake on LAN Tool - It will wake (boot) up the remote computers Shutdown / Restart Tool - It will shutdown or Restart the remote computers GPO Update Tool - It will invoke the "Gpupdate" tool for the given remote computers For more details please visit http://manageengine.adventnet.com/products/desktop-central/free-windows-tools/free-windows-tools.html Please send your feedback to support@desktopcentral.com
I want to store at the Oracle a data.
Dear all, Generally, OpManager is stores at MySQL or MS-SQL. I want to store at the Oracle DB a data. In the OpManager, if possible I want to the solution. I have a another problem. Now, MySQL server and OpManager sever is same location. But I want to divide the MySQL and OpManager server. Possible? If yes, how to? Test environment: - OpManager server ip: 192.168.10.5 - Oracle server ip: 192.168.10.10 - MySQL server ip: 192.168.10.11 Thank you in advance for help me. Have a nice day! Telemant corp,
V7.5 SP2 - Report logo not showing
The fix in SP2 for V7.5 has fixed the ACEM name in the top right of the reports but I'm still not getting a logo at the top of the reports. The logo is bigger than the recommended ( 470 x 67 ) but it works fine in V7 sp22. I've tried reimporting the logo as well with no joy. Regards, Andy
Comments Box
When you put information into the comment box, while closing a request, where does it go? I can't find the comments I put in there anymore. I remember before there used to be a button for it.
About 10 years...
The U.S. Supreme Court handed down a verdict that the smokers will be able to obtain reimbursement from cigarette companies the use of cigarettes in the title the words "light". The court acknowledged that the manufacturer of misleading customers by creating the illusion that such cigarettes have less injury, said France Presse I can not remember when the first "light" cigarettes. About 10 years... These companies are once again deceived us and take away our health. This deception can not tolerate
OpManager monitoring Exchange.
Hello, We are having some problems, when we try to add an exchange server to OpManager. After adding the server, and it report ok for a while, no errors on snmp or wmi, we go to add server monitor and after adding the exchange monitors, when we add the storage groups, we cannot proceed, as the following screen keeps coming back empty. If we add only one storage group then it continues, but the statistics are not correct. This exchange server has 4 private SG and 1 public SG Thanks in advance DM
Report for Purchase Orders
I'm looking for a way to create a custom report for Purchase Orders that will allow me to include data for Cost Center and GL Code. Currently, if I create a custom report using 'Purchase', I'm given the following fields to include: PO Number PO Name PO Terms Ordered Date Required Date Received Date Shipping Price Sales Tax Price Adjustment Total Price Payment Terms Shipping Info Shipping Comments Ship To Bill To Include Shipping Sign Authority PO Status Pending Status Purchase Requestor Purchase
SQL not required when backing up an MSSQL system
Hi support, I've been going through a lenghty process of backing up Live and restoring to DR recently and wanted to confirm whether or not the system backs up MySQL data even when you're using MSSQL? I've noticed that there are a number of SQL files being saved into the Backup .data zip file and wondered if there was any way for you guys to remove this from the backup and restore procedure if the system runs on MSSQL as, from what I can see, this data isn't required as part of the backup and restore
External Emails
Hi All, We have a small issue where we can not foward email from SDP to external smtp addresses who don't have a contact. When attemping to do this the "Sending Notification Fail" message pop's up. Is there away to send email to an smtp address that is not a contact? Cheers John
Alert on thresholds
Hi I have several routers, setup and monitered fine. I need to monitor the load on select interfaces. How can I set up an email alert which will notify me when a threshold on a select interface is above a certain level? Thanks Dave
Is there a way for a non-tech to create a Change Request?
I have been unable to find where a user can create a Change Request. Is there a way that i am missing or do the technicians have to "change" the "incident request" into a "change request"?
VPN reports for Watchguard
Can FWA give me VPN data from a Watchguard xCore running Fireware 8.3? Also, I see nothing under "Attack Reports" Would be nice to see both. I have previously uloaded some sample logs just recently for Sam to fix the Watchguard syslog issue. That part works great now. chris
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