Can't append Duplicated Requests via email
Not sure if this has been reported previously, but here is something I just found in Build 7011.
I duplicated a request using Actions/Duplicate Request. I then tried to forward an email into the system with the ticket number of the duplicated request. Everytime it created a new request as if it didn't recognize the new ticket number as being valid.
Has anyone else experienced this?
Regards,
Ken
I duplicated a request using Actions/Duplicate Request. I then tried to forward an email into the system with the ticket number of the duplicated request. Everytime it created a new request as if it didn't recognize the new ticket number as being valid.
Has anyone else experienced this?
Regards,
Ken