Support Reps have same signature which is NOT theirs
Here's the problem and tech support has been no help. We have 4 support reps in our system. When a support rep replies to a request using the web application the default signature is getting pulled from SOMEWHERE, but is not a support reps, its a user who was pulled in from active directory who was NEVER a support rep. The technical support I received just said to go to personalize for the admin account and set the signature, sorry but that didn't work. First off the signature we see wasn't even
Can't change/delete one file monitor
Hi, I have one file monitor checking one folder every 5 minutes, at first i had i report if there were more than 5 files. But that was a to low value, I have tried increasing the value, but the value of 5 still is active. I have tried to delete the file monitor and added it again, but no luck. I deleted it yesterday, but today it still sends SMS with an alert that says the value are over 5.. What is wrong here?
In the Extreme 8800 Series, Out traffic is not displayed.
Dear all, In the Extreme 8800 Series, Out traffic is not displayed. So we attached snapshot. We wants solution. Thank you in advance. Ko Young Suk Telemant corp.
Overdue status is not set when the date is passed
We have just started with SDP and converted our old requests to SDP. The problem we are having is that the overdue flag in not set for requests that are already overdue ?? Can you help me with this. We are using MSSQL as DB and the build is 7.5.0 build 2
SNMP Port 8001 instead of 161
Hi, While trying to scan the workstations on network i get the following error Either access denied for the user or the remote DCOM option might be disabled in the workstation. When i looked thru the logs, i found oout that the snmp request is being sent at port 8001 instead of 161 The log for your reference: [16:32:32:062]|[05-13-2005]|[com.adventnet.servicedesk.asset.action.WSAction]|[INFO]|[20]|: Form passed is : com.adventnet.servicedesk.asset.form.WSForm@1b45934| [16:32:32:062]|[05-13-2005]|[com.adventnet.servicedesk.asset.action.WSAction]|[INFO]|[20]|:
Please help us migrate from 7022 to 7500
Support, My co-worker �Morgster79� has posted for help on your forum previously in November ( Thread 756651 ) and we have still not had help solving our issue! The issue that still stand is �After installing a fresh new copy of 7022 on a test server, then restoring a full backup of my production 7022 environment i tried to do an upgrade to 7500 but received the error - Error Uninstalling.� Attached is our updatemgrlog0.txt - We had to zip it because once the upgrade fails it was 8mb in size and your
Edit "resolved" status
We use the "resolved" status when a 2nd level team has actioned a request. Traditionally they would just mark the request as resolved and we would search for these throughout the day and contact the user to confirm it could be cloased and explain how to implement the resolution or what was changed. The 1st level team actually closes the request. Since upgrading to V7 we cant do this. Is there any way of editing the "resolved" status so it can be moved to "in progress" group? The way we have our systems
How to add new Notification Rule?
Hi, Is it possible to add new Notification Rule? We are using SD 7018 Build. Regards, Minh
PO Approver - technician lossing role
My boss is a PO Approver and he is listed as technician within the ServiceDeskPlus. The last several months the PO Approver check box continues to become unchecked, and I constantly have to continue to reset it. Is there any other reason other than manual intervention that this would occur?
Resolving Calls REQUEST TYPE ERROR
I get this message poping up when im trying to resolve calls WARNING :Request cannot be completed. Please fill the following fields -requestType Any Ideas. im running version 7.5.0 build 7503 Cheers
MS SQL - Database Tuning Advisor
Has anyone run the database engine tuning advisor against the OpManager database in MSSQL? We have run some profile traces, and then put those into the tuning advisor, and it seems to be making a lot of suggestions. What is Adventnets stance on this? Could we do any harm to the database by implementing the recomendations made by the advisor?
Blackberry Support
Hi, I was wondering if at any time you were thinking of adding mobile device support as this would be great for asset tracking. Our IT staff are a equiped with Blackberry devices and with the aid of a bluetooth barcode scanner, we would have no problems to go around the offices to fill in or update the asset part of SD+. Great job guys, John
Limitations in OpManager 7
Hi, We are using OpManager 7 in our Company (Saudi Telecom, Riyadh, Saudi Arabia). Find the license information below: License Type: Professional Edition Licensed to : Mr. Zamil Al-Mani Build No : 7002 We have few concerns on the product listed below: 1) It doesn't supports SNMP V3 2) It supports upto Netscreen 500 series. Netscreen 5000 series not supported. We have NS5200, NS5400, etc. 3) IVE also not supported. 4) TippingPoint not supported 5) SnapAppliance-NAS not supported Please let me know,
Technician accounts existing after fresh install?
Greetings. I downloaded and installed the free version of Service Desk Plus but was surprised to find data already entered in there. There were like 5 engineers/technicians already created although this was a fresh install. Is this something I should expect or is there a problem with the install (compromised)? Thanks for your help. :D
Unable to Monitor Processes
Folks, I'm trying to monitor a process on our database server running Tru64 UNIX which is being monitored using SNMP (There's no SNMP monitoring option for Tru64 so I had to fake it out by classifying the host as a Solaris host - everything works fine). It reports all process information when I run snmpwalk against it so I know it's picking up the appropriate information. However, it always marks the process as being "down" even when I can log on to the host and see the process running using the
Doesn't show attachments
Using build 7503 and attaching a document to a Solution, the 'paperclip' icon does not reflect there is an attached document, file, etc. Is this just me or has anyone else experienced this?
Custom graph receive wrong SNMP Monitor value
masters I installed an evaluation copy of OpManager for testing purposes. I created a custom graph for OID .1.3.6.1.4.1.3375.2.2.10.11.3.1.9.1.4.172.18.66.11, this is one virtual server current connections at F5 BigIP. Look Get SNMP OID with snmpwalk: snmpwalk -On -v 2c -c <community> lbcas1 .1.3.6.1.4.1.3375.2.2.10.11.3.1.9.1.4.172.18.66.11 .1.3.6.1.4.1.3375.2.2.10.11.3.1.9.1.4.172.18.66.11 = Counter64:586 Tcpdump on BigIP: 09:53:29.603825 172.21.65.30.3991 > 172.21.65.161.snmp: C=<community> GetRequest(39)
Asset Type Change
I am evaluating SDP Ent. 7500. I have created item of DVD to purchase and mistakenly had it as workstation type. I completed the purchase, received the item, and it shows in Assets->Workstations. I do not see a way to change the Asset type to anything except Server. So I created a new Asset Type called Media, and then modified the Product of DVD to be of Media type. It now shows the purchased items in the Asset type of Media, but is also duplicated in the Workstations Asset Type list. I see by the
Assigning templates to users/sites
Is it possible to assign request templates to a particular user or site? Basically, I need each of our four divisions to have different templates from each-other. thanks much!
ServiceDesk Plus with IE7 (+chrome + safari) on Vista
Hi there, I've got a problem with ServiceDesk on Vista (both 64 bit and 32 bit). We're starting to deploy Vista and basically Vista users running any browser other than Mozilla Firefox can't get into service desk. Blank page - view source comes up with nothing. The weird thing is, that I believe I may have managed to get into Service Desk *once* with the Vista + IE7 (or chrome or safari) combination, but not more than once. I'm currently running build 7500.
Can I filter out an event by occruance time.
I have a nightly job that stop/starts a service at a particular time each night. I have an alert setup for the service running, what is the best way to exclude that particular stop/start but ensure I'm notified of all other service down conditions. Does eventlog have anything like the maintenance window setup in OpManager? Thanks
backing up nortel switches with snmp
hey, i'm trying to back up nortel baystack switches via snmp, but "snmp - tftp" isn't in the drop down list. what am i doing wrong? thanks for your help!
Want New Report.
I Want To Know All Users List; Whose Password is Recently Change. If any other person change user password, Or user change there password, I want to generate All user list, who has been recently change there password. Chandra Bhushan Chaubey
Live reports
Hello After configuring the Analyzer, am not able to see the live reports Kindly assist me to fix this
Description field is not fully displayed in Crystal
Hi, I am facing a problem when generating a report to display description and other fields.The description field is cut off and not fully displayed.Anyone who has experienced with servicedesk report please share with me on how to solve this issue. Currently my SDP version is 7022. thx and regards, sabarina
Exchange Server Reports
Users per Exchange server report - report that lists username, alias and primary SMTP address per server Homer Gentry
Password date expiration
set a expiration date for a group or single user.. i.e. we want the student users to expire their passwords on October 1st Chris Stutz
All technicians are normal users after upgrading 70018->2
All 12 of our technicians become normal users after upgrading to 70022 and we have no way of changing them without deleting there accounts and upgrading normal users to technicians and re addressing all the calls. The is a domain field added to the technicians area some of the tech have a domain and the others don't there doesn't seem to be anyway to alter the technicians login capabilities. Anyone any idea's i'd like to be able to move to 7.5 but this is crazy.
Attachments File
Version : 7.5.0 Build Number : 7503 Ubuntu 8.04 Desktop (Hardy Heron). Attach file - The file is adding itself but it isn't possible to read it (IE7, Mozilla and Opera).
Switch Port Mapper and Extreme Switches
Hello, I have several Extreme Switches, Alpine 3808 and Summit 200's, and I am trying to view details using the Switch Port Mapper on any of these switches. Looking through other forum entries I have added in the correct MIBS but when I check the Switch Port Mapper all it shows me is what ports have something plugged in or not) It does not show me what is actually plugged in which I what I am led to believe should happen. Any ideas how to get this to show the correct data? Not sure if it is relevant
Empty Device Template "IBM Netview 6000"
I need to know how to populate the standard data back into this template. I suspect that it is blank because of a preexisting device that had the same OID (.1.3.6.1.4.1.2.6.3). Ultimately, I would like to convert over to the built in one, but neeed it to have correct monitors. Thank you for any consideration you can pay. Also, I have attached a screen cap of what the device template looks like now.
ServiceDesk slow or timing out
We're running ServiceDesk 7010 and for the past couple of weeks we've noticed a big decrease in response time. When navigating between tickets, the speed is just fine. But when editing a ticket, closing tickets, or re-assigning them, the process either takes a huge amount of time or it just times out, and we'll get an error such as "Assigning technician to Request(s) failed" Its running on Windows Server 2003 SP2. I tried uninstalling our anti-virus but it made no real difference. Any ideas or suggestions
Creating technician,have to create another login
hi, i have enable active directory . so all users can connect using the domain controller. For my case, i have user XYZ which log on using domain controller. if i want teh XYZ to be tyechnicial and give the user access as as SDSiteadmin, should i create another login for that user. can't he use the same login . why thanks to reply ASAP Nazeedah
can't select single value from SNMB
I'm testing OPmanager in our organization, but for I have a problem with the temperature sensor we are using. I created a custom monitor, loaded the mibs and it was very easy. My problem is that I cannot enter the OID manually, I have to select it using MIB browser. From the MIB Browser I can select .1.3.6.1.4.1.13045.1.1.2.2.1.4 which will return the temperature and humidity. I want to retrieve temperature and humidity as a separate value in order to create threshold. From MIB browser (From Admin)
Windows Service Monitors not responding
Hi, We have a couple of new servers that I am wanting to put into OpManager; I have set them up and they seem to be pulling back data etc all fine. Specifically I was wanting to monitor a Windows Service (SQL Server Analysis Services / MSSQLServerOLAPService). So I discovered the services (using the wizard) and selected the service, associated it with the device. All looked fine. Status is green. No troubles. So I tested it. I stopped the service, pulled the polling interval back to 1min and waited
problem associated with op manager connectivity
hi, i am currently using the 30 day trial version of op manager and have encountered a problem associated with the actual network connectivity. The device that i have imported has been successful however monitoring of the device will not be implemented 'cause an alarm is raised informing me that your network connectivity is lost and will not continue monitoring until connectivity is established. note that connectivity to the net is working perfectly. please send feedback asap cheers, Francois
Error 7022 to 7500: while taking backup Hence not proceeding
Hello, I've tried upgrading using the latest release but I get a "ERROR: Problem while taking backup. Hence not proceeding". And error and the upgrade process stops. Sds,
OpManager MS SQL DB - change the name
Hi, I have clone the virtual machine where it is installed Op-manager. I have bbackup the MS SQL DB and restore under a different name. I would like to point the clone application server to the new DB but i cannot found from where i can change the DB name where the application is pointing to. I am testing a disaster recovery procedure. Thanks a lot, Razvan Despa
Single Host, Multiple IPs using IP Aliasing
Folks, I'm having an interesting conundrum that I haven't seen any posts about. We have multiple machines configured such that they have multiple IPs aliased to the same ethernet interface e.g. bgeo, bge0:1, bge0:2 up to at least 41 on the one machine I'm looking at right now. These IPs are all in the same network but aren't contiguous or have any other pattern to them. Each IP is in DNS and has a different hostname associated with it. There is a web server listening on each IP. Here's what I'm trying
Radius authentication with a Cisco ACS
I recently setup device expert. I am running Version : 5.2.1 Build Number : 5210. I have most options running fine. I am having trouble getting authentication against a Cisco ACS. When I check the logs on the Cisco ACS I don't see any attempts by device expert to authenticate a user. Any help with this would be great. Should it work with a Cisco ACS? Is there any additional settings besides the radius tab in the admin section? thank you.
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