ERROR: Attach a file + Open attached PDFs - SD+ v7019
Dear all, If I create a new request and attach a file I get the message finished with errors on site in the statusbar of ie...but the add attachment pop up (one with the browse button) doesn't disappear. But if I click onto add request the attachment is stored with the request. Anyway my main problem is following: When I attach a PDF file to a request and then try to open it I get the error message: File not found! If I rightclick onto the attachment and then click Save target as... SD+ is trying
Can you auto update call status on email reply receipt
Is there a way to automatically update the call status to "waiting for response" if you send out an email from SDP using the reply button? Alternatively if you receive a reply from a requester, can you auto-update the call status back to something else such as "response recieved"? This would make call views easier to manage if you were only worried about actioning tickets you had received replies to. Many thanks, Dean
Mass Change Status from Reports
Is it possible to mass change multiple requests from the report interface? We are trying to accomplish simple billing from ServiceDesk, and I would like to be able to change the status of all requests within a report from "Resolved" or "Closed" to "Billed" so as to ensure we don't accidentally bill twice for the same request. Is there a way to do this, or could something like this be implemented in the future? Thank you, LK
Error when creating Filters
Hi, I have error when I try to create my own filter in the Request Tab. The error message you can see in the attachment. I just checked and adding new filter works good from other stations. It looks the problem is in my PC, how can I add my own filters. Regards,
Why is "Close Ticket" link not working?
In my Acknowledge Requester by Email when a new request is received template, I am using the following content: -------------------------------------------- Dear $RequesterName, Helpdesk Ticket # $RequestId has been created with the following details: SUBJECT: $Title OPENED: $CreatedDate PRIORITY: $Priority You can view the status of your request with the URL below. Ticket #$RequestId: $RequestLink Please reply to this email with any updates to your request. Additionally, you may initiate the closure
URL Sequence
If I have a sequance of URLS how can I get app manager to stop checking the rest of the urls below a url that fails.
Monitor a NAS using SNMP
I'm trying to monitor a NAS. The Operating System is open-e and SNMP is enabled. I tested it with an SNMP client and also with snmpwalk.bat. The NAS's SNMP agent respond correctly but when I try to add a new monitor the system respond Service is not Running. Root Cause: Service port 161 not accessible from <name of application manager host> I have attached the output of command snmpwalk.bat v2 public 161 nas
OS Processor Queue Length alerts
Hi, Opmanager is throwing alert messages and I'm not sure if this means there is an issue worth looking into. Anyone familiar with an alert like this? Source Domainserver Severity Critical Last Updated Mar 13,2008 03:39:07 PM Message OS Processor Queue Length is 15 Queue, threshold value for this monitor is 13 Queue thanks
Static and Dynamic IP and monitoring system
Hi, We are currently developing a Photo Kiosk system which means we have these kiosks where people can print directly their photo's by uploading via Bluetooth, USB, SD etc. There will be around 750 kiosks around with their own wireless internet modem. The server has a static IP but all 750 kiosks will have dynamic IP's. Can we still use Desktop Central for this? Is it possible to monitor and build in alerts whenever a kiosk is not working properly anymore into the server? Which means malfunction
Inventory reports - software product keys not showing (office)
one of the selling points for us (currently on a trial) is the reporting and software inventory tracking. I have about 30 (out of 600) computers setup in a test environment, only 11 of the 30 show office cd keys . What am I missing here?
Problems TimeZone NetFlow
Good afternoon! I usanto NetFlow Analyzer 8 and am having problems with Time Zone software. This server with the correct time and the software with an hour less. I tried some steps I found here in the forum, but without success. Can someone help me. I am in Brazil that this schedule through the summer. Thank you. Érico Araujo
Installation problem of event log analyzer 6.
I've a pc where is installed apache 2.2 and mysql 5.0.37-comunity-nt on Win xp sp3 machine. Apache use port 80 and mysql use port 3306 The installation program of event log analyzer terminate without error. After installation I start the program from start menu and in the command shell I receive the error "cannot connect to database". I've changed mysql and web server port, restarting the pc, and when starting the application the error is the same. I've try with other ports, disabling antivirus,
Outlook plug-in
Hi, I was testing outlook plug-in by importing contacts from Outlook to SupportCenter Plus. I successfully imported 6 contacts. However, I could not select contacts to import. I had to import all contacts in Outlook. Is this the way it should be? Another issue is that I deleted 6 contacts from SupportCenter Plus, then tried to re-import 6 contacts again from Outlook, but 'Synchronizing Status' dialog did not get any contact this time. Is this a bug? thanks,
Search is not searching resolutions
When you do a search for a keyword, it no longer seems to be picking up keywords in the resolution. We are pretty sure it worked before, but we just upgraded to 7012, and now it doesn't seem to be working. Search works, but it only seems to be picking up what is in the "request" field, but not the resolutions. Search has always been a little weak spot in the software, but this makes it really dysfunctional. Anyone else seeing this?
Issue in Assets tab
Hi! In Assets tab there is Workstation detected. But this is really Workstations + Servers. Please, see screenshot. Thanks.
Problem after SQL database restore
hello! i have 2 problems. firstly, i have error message durimg restoration, something like "cannot insert duplicate key in dbo.software", i fixed this with editing restoredata.bat (-Dsdp.restore.error.ignoretables=softwarelist). but now, i have some positions in assets->scanned software list, marked as "[Rendering Exception]", thay can't be deleted (apache error 500), and I can't do any backups now. how can i fix this problem?
Serivie Pack release notes for 4.4 and 4.5
according to http://www.manageengine.com/products/active-directory-audit/service-pack.html AD Audit Plus SP 4.5 is out however http://forums.manageengine.com/topic/adaudit-plus-fixes-and-enhancements only shows up to SP 4.3 Where can we see the release notes for 4.4 and 4.5? thanks
NetFlow Analyzer, local interfaces on Linux
How do I put NetFlow Analyzer to analyze the interfaces eth0 and eth1 of the machine where it is installed?
Is a plugin available to make inserting pictures/screendumps easier?
Hi, Running SupportCenter Plus Version 7.5.0, Build number 7507. In most correspondance I need to insert pictures/screendumps. Is there a plugin/addon available which makes it possible to directly paste in screendumps instead of the whole "First make a screendump, save it as a picture, then upload it, then insert it...."? /G
RHEL 5 Monitoring Issue -- Vinod Pardeshi.
Hi, I have installed opmanager 8 with build 8052. I have installed adventnet Snmp agent on RHEL 5 64 bit server. When I add that linux server in opmanager & check the Credential Details using both snmp & clip,everything is OK till here. Now the data in CPU & memory Dail is all Wrong. Plz help we have around 6 RHEL5 Server. & I need to dotesting on all server. Regards Vinod Pardeshi
Desktop Central - May Newsletter Sent Out
Hi, Greetings from Desktop Central! The Desktop Central Newsletter for May 2010 has been sent. The newsletter has the details of the latest enhancements (build 70111) and the upcoming features that are under development. The latest update can be downloaded directly from our website Regards, Ananth
NTLM Auth in FireFox and Chrome
Hello. I'm trying your solution with network.automatic-ntlm-auth.trusted-uris parameter. But here is one very big problem with security. Just for example - then you logout from SD and reopen it in FireFox, you will get an authentification window from FF. In wich you must type your domain login and password. So where is NTLM? Why I had to type it? FF must take it from my system by NTLM password hash. But using simple wireshark util I get nomber of http-packets with NTLM falses and as a resoult simple
requester ticket re-open
When a ticket is re-opened today it just lets the person that resolved the ticket know it was re-opened. The problem is that if this person leaves on vacation the ticket gets lost until he returns. So can this be changed or have an option to have the re-opened ticket changed to the "unassigned" list and have a flag on it of some sort so that the person/group that monitors the unassigned tickets know that it was re-opened ticket because it may have a higher priority with that companies SLA.
software management - new software
I get alerts on the prohibited software which is great, but you have to change a newly scanned software to the prohibited category to get the alert. So you have to always check the software list, which is a lot of babysitting and most of us don't have the time to remember to check this. But an alert would be helpful to us to let us know of something new that was found. So can you make an option with the new/unidentified software alert much like the preventive one?
Establishing Associations or Relationships Between existing data
Does anyone have experience creating relationship between two different sets of existing records in a batch/bulk mode using SQL tools? The situation at hand is that we have a number of workstations discovered by scans and a number of monitors loaded with the SDP csv import tool. I would like to establish a relationship between the two records (525 records total) so that it will appear in the "Relationships" tab one sees in Asset Home > Workstations > Asset Name. Does anyone have some advice on
Periodic Backup in OPM
Dear All, No functionality about Perodic Backup. It is possible memual only. Is it right? So we want those feature. Is it feasibility?
Registered period has expired
We have not renewed our license with Service Desk Plus because our institution is forceing us to use Remedy. We had built up a decent little knowledge base and we want to be able to access that data, even if we can't create or maintain tickets or new knowledge base items. Is there a way to access this data, even if in read only form? Is it in a file somewhere? Thanks, Kevin
List of issues getting fixed for upcoming hotfix
Dear Users, Following are the list of issues that gets fixed in our upcoming hotfix. SD-28975 : Problem in starting the servicedesk plus if we have tables other than the default tables say systeminfoowner, systeminforequester or if any other systemtables present has been fixed. SD-26658 : When a request is created with resolved status, resolved notification is not getting sent to requester has been fixed. SD-28761 : User can able to view the private notes added by technicians in the history information.
Advanced Security Analytics Module (ASAM) - Add-On For NetFlow Analyzer
ManageEngine NetFlow Analyzer team is pleased to announce the availability of release candidate for Advanced Security Analytics Module (ASAM). ASAM helps in detecting network intrusions and classifying the intrusions to tackle network security threats in real time. Without any additional hardware or flow export configurations, this simple add-on will now act as your new network Intrusion Detection System leveraging on the prevailing flow data collection mechanism. ASAM, built using the state-of-the-art 'Continuous
Rebranding in FW still leaves Manage Engine in Browser
Any way to remove the Manage Engine in the browser for branding and also to change the "Notify Us" email from the pop up from the unsupported log data receive "notify us"
HOW CONFIGURE MIB
is there any document explaining how to configure mib? how to use mib browse? any tip?
Reminders Not Working
The reminders are not autoemailing since the new service pack. Anyone else having this issue?
Monitors copy
Is it possible to copy monitor groups or monitors between 2 different AM servers?
Changing the Location path of images in solutions
Hello, I would link to know the MSSQL 2008 query to change the path of images in solutions as the server has been changed twice and the mojority of images no longer work. Here are 2 examples of the path that needs changing http://tlsopman:8080/inlineimages/WorkOrder/1842/0.jpg http://pfservdesk01:8080/inlineimages/workorder/1842/3.jpg There are 2 parts of the path that I need updated. I need to change the "host name" to "newserver:8080" and "workorder" to "WorkOrder". I have tried using the following
Migrating OpManager
Hi All, We are currently running OpManager Premium 8052 (32 Bit) on MSSQL 2005. Our hardware is a little underspeced and we wish to migrate to a new server. Is there any documentation to refer to? We also want to upgrade the OS from Windows 2003 (32bit) to Windows 2008 RC2 (x64) and also upgrade MSSQL to 2008. I also have another thread for the Windows 2008 RC2 support: http://forums.manageengine.com/#Topic/49000004040651 Thanks Chris
Replies in Request modules sent without content
Hello: I'm using the latest ManageEngine Support Center (7601). When adding replies to a request, some of them got written without the body of the message, making the emails to be empty (just got the hearders). Is there any way to circunvent this, or there is any report about a bug that make Support Center to behave like this?. Regards
Failures Adding Technician and Sites Ghosts
I'm stuck, need assistance I deleted the technicians who had created and now I can not recreate them, in addition when I try to edit technical administrator also fails Also, I deleted the sites that had created earlier and create the needed again. but still appear in the list of sites for setting up departments or technical. What i need to do to recreate technicians and remove the sites from the list? Attached file support. Product Name : ManageEngine ServiceDesk Plus - MSP 7.5.1 License Type :
Pass login from a another website
I am Using forms to pass login info from our website to service desk but i am having a problems with the login this is my code i am using <form action="https://myserver.com/HomePage.do" method="post"> <p> Usernane: <input type=text name="username" > Password: <input type=password name="password" > <input type=hidden value="mydomain" name="DOMAIN_NAME" > <p align="right"> <input type=submit
Custom Reports by IP Address
I have a question about custom reports sorting by IP Address. Herewith a few of my custom reports setting that I have tested : 1. Test 1 Sub Module : Computer IP Address starts with : 172.16.31.1 OR IP Address ends with : 172.16.31.254 Selected Columns : IP Address Run & Save Result : IP Address 172.16.31.10 172.16.31.11 172.16.31.12 172.16.31.13 172.16.31.14 172.16.31.18 172.16.31.19 2. Test 2 Sub Module : Computer IP Address starts with : 172.16.31.1 OR IP Address ends with : 172.16.31.53
Mass disable requesters
Is there a way to mass disable requesters from submitting new requests. We are a school and we stop servicing requests at a certain point so that we can begin end of year procedures etc... We typically notify users that we will not be servicing requests but it doesn't seem to matter. I want to be able to create requests as a technician but I don't want my standard users to create them until we start school back up in August.
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