freeze all SLA's
I would like to see an additional feature added to SD that allows all SLA's to be put on hold at the same time in the event of a catastrophic incident occurring - furthermore, all requesters should be notified when this happens by a global message and then again when normal SLA's are resumed. Currently you can only put requests on hold on an individual basis.
catagories, groups and levels
We have been using servicedesk for a few months and wanted to open up a discussion on how people are identifying groups, catagories, and levels. Quite frankly our model is inefficient and I would love to see how other people are organizing groups (e.g. network, security, server), Catagories (e.g. virus, desktop hardware, software problems), and levels(e.g. request for info, service request, minor/major incident). BTW, those are some of my examples. Also, I wish the demo site had more content that
Change Column Widths for Reports
Hello, Is it possible to change the width of columns in any of the ''Report' views? Thanks, Dan
unaccounted
why unaccounted data is showing in source list
Cisco CallManager
Hi, Is it possible to monitor Cisco CallManger 7.1 with OpManager? Thanks Paulo Santos
Changing in mass host login and password
We have over 150 hosts, I would like to change in mass the host login and password for all of these hosts. Thoughts?
How are credentials stored in EventLog Analyzer
Hello, I was wondering if I could get a little bit of technical information regarding Eventlog Analyzer and how it handles authentication and encryption. I am particularly interested how credentials are stored for Windows hosts. Since these users have admin privilege, it's very important to me that the credentials are safe in case the Eventlog server becomes compromised and the database is exposed. I am also interested in how the Eventlog server talks to different hosts. Are these channels encrypted?
Enable SSL Support on EventLog Analyzer
The article Working with SSL (http://www.manageengine.com/products/eventlog/help/appendix/eventflow_ssl_support.html) is a bit inaccurate. The part to comment, to disable the HTTP protocol, is (in the file <EventLog Analyzer_Home>/server/default/deploy/jbossweb-tomcat50.sar/server.xml) <!-- A HTTP/1.1 Connector on port 8080 --> <!-- The compression parameters are taken from the default Tomcat server.xml--> <!-- <Connector port="8080" address="${jboss.bind.address}" maxThreads="150"
Notify Technicians when a request comes in that is urgent only
Hi, Can I set it up so that if a high priority or emergency priority issue comes in then it will notify some technicians? I already have it so that when all issues come in it notifys me but can the above be done as well? Thanks Martin
Application Manager 8 install on Windows Server 2008
Hi! I could not install any patches for AppMan 8 on Win Server 2008? I wonder if it's supported? Thanks, Roman.
Slow smtp alerts
I've noticed that the smtp alerts are quiet slow to notify. I may have a device that is being polled every minute, but it can take anywhere from 5-30mins to receive the notification. This can be anonying when the issue is delt with, and the alert turns up 10 mins later. I've checked our smtp relay, no issues there, is there something I missed. The monitoring interval for the server and the router i'm trialling it agaist is set to 1 min. The notification profile is set to alert if the device misses
80070005 - Access is denied - Keep getting this error for 1 server
Hi, Im getting the following error for 1 particular server. 13:31:28:544 PM 80070005 - Access is denied: While getting WMI data from <servername> for SELECT BytesTotalPerSec FROM Win32_PerfRawData_PerfNet_Server 13:31:28:544 PM 80070005 - Access is denied: While getting WMI data from <servername> for SELECT BytesTransmittedPerSec FROM Win32_PerfRawData_PerfNet_Server 13:31:28:559 PM 80070005 - Access is denied: While getting WMI data from <servername> for SELECT FileReadOperationsPerSec FROM Win32_PerfRawData_PerfOS_System
Opmanger report the usage of cpu 100%
Dear, Recently, opmanger system send mail to me report that the cpu usage is very high 100%,I don't know why this happen and how to solve. I install opmanger and helpdesk on the same server.
OpManager - ServiceDesk Intigration
Hi , We are using latest version of both Op Manager & Service Desk Plus and want to integrate both . When we try to add SD setting in Add-on product of Op Manager , we get Successful result . However when we tries to add new log new ticket notification profile , we get following error "Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high.Troubleshoot" I am attaching Support file and some imp screen shots for your reference . Pls help
Other Log files formats
Hi, I would like to now if the dev team is considering to integrate in EVA other types of formats. Now we can only import FTP/Web server log files from IIS, log files of MSSQL, and Windows Event logs... Do you think it will be possible in the next releases (in the one coming soon ?) to import log files from other formats (like Filezilla or Gene6 FTP Server for exemple for FTP) ? Thanks in advance for your answer Regards, Rémi
AIX CLI Failed
Hi, What can we check to know why AIX servers are not monitored in OpManager. Only the availability is monitored. Are there issues with regards to versions of AIX servers? We have 51 & 5.3 versions of AIX. We also have solaris 5.3. Thanks in advance.
Default setting for Linkup, Linkdown SNMP Traps
Hi I was playing with the Trap processor and have made a mistake somewhere. I'm refering to the version 1 traps. I was trying to get it so I could just see the interface name. At the moment I have this in the Linkup and LinkDown Interface Down:$*$SourceMO(sysDescr)$SourceMO(sysOID) $SourceMO(sysName) AND Interface UP:$*$SourceMO(sysDescr)$SourceMO(sysOID) $SourceMO(sysName) These don't give me what I want I just get the following for link down. "Interface Down:ifIndex.5: 5 , ifAdminStatus.5: down
Error at input of Cyrillic characters HTTP 500 (12217)
At input of Cyrillic characters in the field of search of the client there is an error The error occurs at editing of many fields, not only by search. The problem appears only at logon through the external address (www.myadress.ru). At an input through a local area network (licalhost:8080) - all is normal. Whether can the problem reason be proxy server usage (ISA 2006) ?
In IBM-AIX device, couldn't get the memory utilization using HOST-RESOURCE.MIB
Dear all, I use recent version of OPM. (8052) In IBM-AIX device, I couldn't get the memory utilization using Host-resource.mib. We have use default SNMP of IBM-AIX. That is to say, we don't use Net-SNMP. In default SNMP, we couldn't get them memory utilization. But we could get the CPU & DISK Utilization. How to solve it? When we use CLI, work's fine! Thank you in advance.
Unable to generate the report
Im trying to do any report and my Support Center return the message: Dear User, Unable to generate the report. So please contact supportcenter support for further... I realize, when I restart the SupportCenter Server I can use the report once and after this, when I try do another report (any report, inclusive the standard reports), the error appears. Im using SupportCenter Plus 7.6.0 Professional Edition Compile:7604
Creating A Custom View for Requests.
I'd like to be able to create a custom view that will show closed calls that are unassigned, unfortunately under advanced filtering "assigned to" doesn't appear as a criteria. Can ayone advise as to how to make this criteria an option. Thanks in advance.
Requester to close own incident/service request via self service portal
Hello, I would like to suggest an enhancement that would enable the requester/user to be able to close their own incident or service request via the self service portal. I understand they can close it once a technician has resolved it. But we would like the functionality for the user to close it prior to a technician resolving it. Thanks Joel
Loaded syslogs stuck in 'generating reports'...
G'day Folks, See the below image from our eval FWA server: - As you can see we have some logs which loaded successfully but then appeared to get stuck on 'Generating reports...." and they've been in that state ever since. Whilst I have successfully loaded logs before and after, these ones are stuck. I have now had 2 more logs show the same symptoms - yet logs since have loaded fine. I am running the latest version of FWA (v6000) and was wondering if anyone else had experienced such a problem and
Attachments via API
Anyone have any idea how to attach files to a newly created request via API or programatically?
Op Manager on IBM AIX
Dear Team, We are using Op manager build 8052, in IBM AIX server i am unable to get graphical views and also face error in RAM utilization monitor, using SNMP and also i have try to add CLI monitor but facing same problem could any one tell me why this problem is occurred Thanks Saeed Ahmed
Historical usage report?
Greetings Folks, Just evaluating Firewall Analyzer and one of the features I was looking for was a way to see some nice graphs of the internet usage (one for outbound, one for inbound) broken down by protocol (in particular mail / web / ftp) for the past week / month / quarter / year. Is this possible or is it already there and I'm just looking in the wrong place? Regards, Glenn Crawford.
Exclude from search engine - robots.txt?
Hi, My Support Center Plus customer portal has been indexed by a search engine, so I wish to either create a robots.txt file to stop this from happening, or to edit the meta of the main page to include "noindex". Please can you tell me where the main HTTP root directory is for SCP so I can add my robots.txt file please? Thanks. Keith.
NetFlow Integration with OpManager Sign In Under NetFlow Traffic Statistics
I have integrated NetFlow with OpManager. When I go to look at the NetFlow Traffic Statistics in OpManager I am prompted for a Sign In to NetFlow. I type my credentials (for the Admin account) and they are not accepted - the Sign In screen comes back again. I tested the connection using the Add-On/Products Integration screen for NetFlow Settings with the "Test Connection and Save" button and the status comes back Successfully tested. Suggestions on how to fix this?
device snapshot isn't visible/usable anymore
Hello there I work with the OP-Manager 8 (bild 8050) and has a small networkconfig @ work (11 Devices from our productline). After updating from OP-Manager v7 to v8 the snapshots of the devices were not working anymore. In fact, I can click on a device an there's just a white window. Are there any corrput links after updating the OP-Manger and is it possible to correct these links in the current installation (without reinstall the OP-Manager - for example check or edit some of the conf-xml-files...)?
Language Problem In SCP
We have bought your SupportCenter Plus. But we have met a problem in SCP, details as follow: Our company use two Chinese languages, one is simplified, other one is traditional. Many people submit their requests using mail, they send requests to helpdesk mailbox(defined for SCP) using outlook client, if some people using simplified Chinese language there has no any problem, but if some people using traditional Chinese language there has a serious problem that contents of request title and description
New Features
I completed evaluating ServiceDesk Plus and am now using a licensed version for my organization's Help Desk solution. Some additional features I would like to see is: 1) Jump to option for ManageEngine Eventlog Analyzer 2) Group calendar accessible by all technicians for scheduling maintenance, meetings, trouble ticket resolution, etc. Along with the calendar feature, I would like it to send ticklers to the technicians reminding them of their scheduled events. 3) Enable editing of requestors' logon
problems with API - Add Request - reqTemplate
Hello We are using the API in order let users create requests via intranet. Everything works fine and we really appreciate this API. Unfortunately, we cannot use the reqTemplate feature which is described in the API documentation: When creating a request with the 'reqTemplate'-field filled in, a new request with the 'default template' is created. While testing, we tried with the template name and with the template db-ID. We do not get any error message and the request is always created with the 'default
Fortigate IfIndex and SNMP issue
Hi, Fortinet has done some strange things with sFlow and SNMP, check out this document. The article states - Most of the third party sflow applications display incorrect interface statistics based on sflow information received. This is because interface index reported by a FortiGate in sflow packets is different to the ifIndex value of the port numbers. The application assumes that the sflow source index reported should match the SNMP ifIndex value, will poll the FortiGate, if configured, for additional
SERVICE DESK WON'T START!!!
Hello, Here I go... I was on ServiceDesk Plus Build 7018. I have quiet a bit of data & I have backups. So I started upgrading according to Migration Sequence chart I moved to build 7022 - GOOD I moved to build 7500 - GOOD When I tried to move to 7514 (using UpdateManager.bat), it goes to 98% then gets installation error. Now, when I tried to start the Server, it's stuck in endless loop of "Initializing Server"... So I tried to uninstall the last build, but tells me this version does not
Eventlog analyzer vs windows firewall
I install eventlog analyzer on Windows XP. I want to collect logs from Windows 2003 Server. Windows 2003 Server has enabled windows firewall. What ports do I need to open if I want to collect logs? please give me a favor.
FTP non functions
I installed a last release 6010 I Try to connect for import a file from FTP Remote HostName/IP User Name Password Protocol FTP SFTP/SSH Port But After Insert User Name and Password The program Return Failed due to either wrong username and password (or) the server may be down! I sure that the user name and pwd are correct.
Preventive Maintenance
Would it be possible to have the option to have First [day] of Month and Last [day] of Month as options for configuring Preventive Maintenance? For example, we change our Monthly Backup Tapes on the last Friday of every month however to set up a regular Preventive Maintenance isn't possible since this date changes month to month. Thank you.
Create hyperlink in request template
I want to create a hyperlink in a request template. When I try to use the weblink tool, nothing happens. The link looks like a link but you can't click on it. How do I get this to work? Ubob12
Notification Profiles
Hi, Is there a way to generate a list of email address for each notification profile group? Thanks.
Removing Asset Relationships
I am currently using the Free version of Servicedesk Plus. I am testing the asset relationship functions, and can't seem to find a way to remove relationships once I add them, primarily connected to and business relationships. I go into the add relationship function from within an asset, and remove the asset that it is linked to from the list instead of adding one, and then hit save, but it requires me to associate an asset to save, closing just resets it to normal. Same with Business relationship,
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