Language Problem In SCP
We have bought your SupportCenter Plus. But we have met a problem in SCP, details as follow:
Our company use two Chinese languages, one is simplified, other one is traditional. Many people submit their requests using mail, they send requests to helpdesk mailbox(defined for SCP) using outlook client, if some people using simplified Chinese language there has no any problem, but if some people using traditional Chinese language there has a serious problem that contents of request title and description are Unrecognizable Characters!!
So, please give me a help! This customer is looking for our resolution, if we can resolve this problem, they will buy the SCP as soon as quickly!
Waiting for your reply!