New Features
I completed evaluating ServiceDesk Plus and am now using a licensed version for my organization's Help Desk solution. Some additional features I would like to see is:
1) Jump to option for ManageEngine Eventlog Analyzer
2) Group calendar accessible by all technicians for scheduling maintenance, meetings, trouble ticket resolution, etc. Along with the calendar feature, I would like it to send ticklers to the technicians reminding them of their scheduled events.
3) Enable editing of requestors' logon name without having to delete there account and re-enter from scratch.
4) The ability to scan one IP address at a time instead of having to scan a domain or an entire IP range.
5) Ability to sort scanned software by column headers.
6) An equipment reservation, check out, and hand receipt feature. (ie. laptop check outs)
7) A column in the request page that indicates priority of the request.
8) When request acknowledgments are sent, suppress undeliverable messages from creating new tickets. For instance, when OpManager creates a new ticket in ServiceDesk then ServiceDesk acknowledges the request to OpManager, however OpManager does not receive emails, thus causing an undeliverable message being sent back to ServiceDesk and creating a new request/ticket.
ServiceDesk is a great solution for the Help Desk office and I look forward to additional features in the future.
1) Jump to option for ManageEngine Eventlog Analyzer
2) Group calendar accessible by all technicians for scheduling maintenance, meetings, trouble ticket resolution, etc. Along with the calendar feature, I would like it to send ticklers to the technicians reminding them of their scheduled events.
3) Enable editing of requestors' logon name without having to delete there account and re-enter from scratch.
4) The ability to scan one IP address at a time instead of having to scan a domain or an entire IP range.
5) Ability to sort scanned software by column headers.
6) An equipment reservation, check out, and hand receipt feature. (ie. laptop check outs)
7) A column in the request page that indicates priority of the request.
8) When request acknowledgments are sent, suppress undeliverable messages from creating new tickets. For instance, when OpManager creates a new ticket in ServiceDesk then ServiceDesk acknowledges the request to OpManager, however OpManager does not receive emails, thus causing an undeliverable message being sent back to ServiceDesk and creating a new request/ticket.
ServiceDesk is a great solution for the Help Desk office and I look forward to additional features in the future.