searching requests by requester
I often have to look up the tickets by the requester's name. I know you can find one ticket that they are a requester of and then click on "action" and select "view requests by requester" and it shows was I need (open/close). The problem is that you have to go through the trouble of finding a ticket they submitted. So can you put this same "view request by requester" link on the requester information page. For Example, I search for the user on the quick search and change the "search in" to requester
Reset password, home page
I know this has been brought up as well but where does the reset password from the home page stand. This seems like a no brainer if one is NOT using AD integration.
Add CC list to a ticket
Hi, Is there any way to add a persistent CC list to a ticket? Currently, if I want updates to go to the Requester, + 3 other individuals, I have to manually enter the 3 x CC addresses each time I add an update. What I would like to see is a feature where a persistent CC list can be added to a ticket (and subsequently modified throughout the incident lifecycle), where all addresses on the list receive a copy of any updates. Having a trawl over the forums this seems to be a feature which has been requested
ADManager Permissions
How am I able to modify domain groups and users with ADManager while it is running as a service, yet I have provided it no redentials to do so?
VM monitoring
Hi, i am unable to fetch the VM installed in Vsphere (ESX server version4). what is the way to fetch what all Virtual Machines has in installed in Vsphere currently using Opmanager build in 8052
Move Home Folders
When we do this process, it appears that it only copies the home folder and does not remove the original home folder. Example, we wish to move the home folder from server1\home\%username% to server2\home\%username% but when we execute this, the original files are still on server1. Are we missing a step or do we still need to manually delete these files from the original location?
TTL EXPIRED IN OPMANAGER
I am still having problem ttl expired in Opmanager routers Expiring your time in transit do not get critical status with status are UP anyone know a patch to fix this problem ????? Pinging 10.190.8.1 with 32 bytes of data: Reply from 10.190.241.8: TTL expired in transit. Reply from 10.190.241.8: TTL expired in transit. Reply from 10.190.241.8: TTL expired in transit. Reply from 10.190.241.8: TTL expired in transit.
Currently logged on users
I am trying to answer the question "who is logged on to all computers at this very moment". When I look at the Currently Logged On Users report it shows a user as currently logged on to a machine, but when I check the computer itself the user is not actually logged on. Is this a bug? Is there a way to refresh the report so that it is actually accurate for this moment, or is this report really a last logged on user report rather than a currently logged on user report?
Log As400
Is not possibile create a file log for as400 same as Server Windows. In Italy exist a law that administrator must save a log autentication. This logs must be only read. Exist a hot fix?
UPN in GINA?
Hi, I'm currently testing AD SS Plus for deployment in a 15k user company and I'm very pleased with almost everything.My only problems is the GINA module which doesn't seem to allow UPNs (with the @ character). Is it really necessary to use the SAM account Name on the GINA interface or am I doing something wrong? thanks Andre
ASA NetFlow Support Available in NetFlow Analyzer Enterprise Edition
Hi All Thank you everybody for your continued support and inputs. ASA NetFlow support is available now in NetFlow Analyzer Enterprise Edition BUILD 7200 onwards. This BUILD also supports the Billing feature pack in Enterprise edition. New users please fill this form and download our latest build 7200. To upgrade with data and configurations to BUILD 7200, please fill this form to get the service pack. Please check the following post for details on how to configure your Cisco ASA: https://forums.manageengine.com/#Topic/49000003577055
Start Opmanager 8.5 on Ubuntu server 8.04LTS
How do I get opmanager 8.5 for linux to start automatically at boot on Ubuntu server 8.04 LTS, I have installed the application in the /root/ManageEngine/OpManager/bin directory. Thank You.
PMP - MySQL clustering vs MySQL replication
Do you know if anyone has set up MySQL to do clustering for HA instead of a primary/secondary replication? From http://dev.mysql.com/doc/refman/5.1/en/ha-overview.html: Advantages Offers multiple read and write nodes for data storage. Provides automatic failover between nodes. Only transaction information for the active node being used is lost in the event of a failure. Data on nodes is instantaneously distributed to the other data nodes. Several times when we have tested rebooting the PMP server
Opmanager 8040 and java.exe using up all memory
Has anyone experienced a serious java memory leak upgrading to version 8040. In a short period of time (two days) it consumes all memory on the server.
Just upgraded to 7606 and now it wont load
Dear sirs, I have just updated to 7606 of SDP and now it wont load. It says HTTP 400 Bad Request. Is there any way of getting this back running? This is kind of urgent as people will be using it tomorrow. Kind Regards Martin Storey
Juniper (SA6500) and (IDP 800)
Dear All Does the Firewall Analyzer support Juniper SSL VPN (SA6500) and Juniper IDP 800 or not? Which types of syslog format t support? Thanks,
Corrupt Views
Hi, Is there a way to rebuild the infratructure views? Mine are showing weird problems, e.g., devices in the wrong views. Thanks
Industrial SQL
Can AppManager monitor and InSQL DB? I'm assuming that it would view it as a normal SQL database. We use InSQL heavily and would need this functionality. Thanks!
Report for Category
Hi I want to make report that showing all category,sub-category and items. Thanks in advance.
Importing Users from two different Domains
I am currently running SD+ 7603. All of my requesters are imported via AD from a single domain. I have been asked to import another group of requesters from a different domain within our organization. The domain shows up in the Domain List inside of SD+ but when I attempt to import requesters from AD I get a "General Failure" error. Both Domains are located inside of our organization and the networks are open to all traffic. Does anyone have any ideas on why SD+ won't let me import requesters
Multiple logs
Hi I've been trying out a couple of manage engine products and I'm now trying out Firewall Analyzer. But I've got a question about that. I've imported a checkpoint log file of the beginning of this year. I have got more logs for pretty much every day. I want to have a look at the reports for the whole period, so from the beginning of this year until now. Is that possible? Do I have to import all the logs independently? Thanks Brecht
migrating devices from one device group to another
Hi, I changed one device's export address from one remote collector to a "local" collector, which is in same LAN as Central Server. Due to poor link between remote collector and Central Server, there was no details in traffic inspection, there is only one chunk - unaccounted. By exporting flows to the "local" collector i have all the data i need, it's just that now i want to delete the "old" device from the remote device group, and add the "new" device to it, even though it's the same device, it
Deploying MS office
Can someone provide me the steps of creating MS office 2007 and 2010 package to deploy it to client. Regards,
Desktop central at multiple sites?
Hi There I have just set up all your software in a demo network it is all working however I just thought I would ask a quick question. if we installed this at possibly 100 NHS sites (doctors surgeries and hospitals) would there be a way to make the desktop central engine at each site report to our desktop central system so we get logs and info to say what they have installed etc ? (not by using email) Also if it is possible would this be secure? if it is secure how is it encrypted as we need a very
Reports Don't Work - 7606
Hi, I have updated to version 7606 of the service desk. The upgrade took over 1 hour as the reports directory seemed to get cleared out. Now reports don't work at all, with the error message below being shown in a popup box. I have sent this and support file to the support mail address but am hoping for a quick workaround. We use reports daily to report to managers etc. Can a workaround please be given? Message Dear user, Unable to generate the report, So please contact servicedesk support for further
Getting loads of "Clear" mail
Hello, After setting up Application Manager and adding email actions to groups I get mails saying that "Health is Clear" without any mails saying it's Critical. Is this normal for Application Manager or is my configurations complete wrong? Regards Richard Haaga
In OPM, the measured memory utilization is high than real memory utilization.
Dear all, Our customer installed OPM server in linux device. Managed server Linux version: 5.2.6.18-128.e15 64bit They manage the linux server using SNMP protocol. (HOST-RESOURCE-MIB). They can't the Telnet/SSH protocols because of security problem. Asset Detail: Measured memory utilization: Issue: When we click the Test Monitor button, the memory utilization is normal as follows: The memory utilization shows normally in the Snapshot page as follows: But when UI is refreshed, the memory utilization
Reverse Proxy
Hi All. I setup a squid based reverse proxy to attempt to take some load off the front-end of my Password Manager system and to allow me to load balance across a pair of servers as needed for HA. However, I have found that as the URL changes each load in that "STATE_ID" is updated each load... Request 1 : https://x.x.x.x/STATE_ID/1274180964524/PassTrixMainTab.ve?SELECTEDVIEWIDX=1 Request 2 : https://x.x.x.x//STATE_ID/1274180979968/PassTrixMainTab.ve?SELECTEDVIEWIDX=2 I was looking to try and offload
Monitoring SQL jobs in SQL with OPmanager essential
Hi There, I'm a new user that is using the OP manager essential. I'm trying to configure a monitor for MSQL jobs. I can see the SQL server but I cant't find where to cnfigure the monitor. Same for Exchange. Can anyone point me in the right direction? tnx Danny
Windows 2008 Server Ports
Hi There~ I am trying to monitor a windows 2008 server, but I am not able to do if the firewall is on. I can monitor it if i shutdown the firewall. Could you please tell me what are the port numbers that should be opened in firewall to monitor the windows 2008 server? Regards, Balaji Vembu
Inline images and servicedesk
Hi, I have users using servicedesk 7.6.5 who send requests by c/p screenshots into outlook 2003. All emails in servicedesk arrive with a winmail.dat attachement instead of the image. By tracking down the problem, it seems it exists in servicedesk, as forwarding every mail from the helpdesk inbox display the image property. Sending an email to our supportcenter works as well. It seems only their servicedesk strips images to replace them with winmail.dat instead. I double checked that their sending
Job Sheet
Is there any functionality within the service desk to fill in and print out a job sheet that an engineer could refer to on a client site?
API connectivity for new Changes
Is it possible to create a new Change via the API? The online documentation only references Requests.
OpManager 7 - No RX or TX on Interfaces on Device Snapshot
I do get interface detail info, so I know OpM is gathering the data with SNMP, but it displays "NA", "NA", "NA" for Rx, Tx, and Errors I tried removing and rediscovering the interfaces with no success ideas?
The technician can not see the request that he/she create for him/her self
The technician can not see the request that he/she create for him/her self. The system is Service desk plus version 7.6.0 build 7605. Regards, Hassan
PDF Manuals for SDP
Hi, I'm trying to use your 30 day trial of Servicedesk Plus build 7605. Do you have a new manual for this version? If possible, can I have a copy? Thanks, Mac
Edit Quick Create fields
I would like to find out if there is a way to edit the fields in the Quick Create box. Our company is just setting up a helpdesk for the first time in their 75 year history and I needs it to be as easy as possible initially. I would like to remove the description text field and add in Category. Is this possible?
Java errors when installing on RHEN 5.5
I installed ManageEngine_ServiceDesk_Plus.bin and I received the following errors in my log.txt log and the server won't start. (May 17, 2010 10:58:10 AM), Install, com.installshield.product.service.product.P ureJavaProductServiceImpl$DiskSpaceCheck, wrn, null (May 17, 2010 10:58:13 AM), Install, com.installshield.product.service.product.P ureJavaProductServiceImpl$DiskSpaceCheck, wrn, null (May 17, 2010 10:59:03 AM), Install, com.installshield.wizardx.actions.LaunchBro wserAction, err, java.io.IOException:
ADSelfService Plus 4.4 SP 4 Released (Build 4440)
Hi everybody, With great pleasure, we announce the availability of an enhanced version of ADSelfService Plus 4.4 – the Service Pack 4 (SP 4). We thank you all for your valuable suggestions and feedback, which helped us take our product to a higher level. Following are the features included in this new version: Features : • Phased password and account expiry notification. • Universal password reset through post-action scripts. • Enforcement of password history during password reset operation.
AD pass-through authentification is not working. SD 7606
Hello! I have problem with AD pass-through (APT) in ServiceDesk Plus 7606. here is 2 servers: SDP 7514 and SDP 7606. everything is fine with 7514, APT works fine (only one checkbox for enjoying). 7606 gives me all (domain scan, user import etc) exept APT. 5 data fields for configuration. ok. Look at sd1.jpg. here is APT settings of SDP 7606. 'computer account' - what's this? Existing user account (login) with particular rights? there is no difference between SDP account ('servicedesk') or account
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