Selecting Site changes group options
When editing a request ticket, if I change the site to one particular site, I have no available groups to select from. Obviously, I've setup something incorrectly. But this is happening with only one site out of 50. And for the life of me, I can't see anything unique about the site. Any ideas?
Details in Notifications
I have notifications setup to send me a notification when a user replies to a ticket. That works but I can't figure out how to get it to send me the details of the notification itself. Rather all I get is, "someone replied to your ticket". What I want to get is "someone replied to your ticket and here is what they said." I'm sure this is a setting but can someone help me find it?
OpManager CPU, Disk and Memory Utilization Percentage
Hi, How are these performances (CPU, Memory and Disk) being measured in percentage? For example, server1 has drives C & E, how does OpManager come up with a 92% disk utilization? This is for the total disk capacity of server1. Thanks.
AppManager & OpManager
Hello, I wanna know if i can have running applications Manager and OpManager on the same server, or wich considerations should i take. Regards!
AuthenticationFailure receive on Windows 2000 server
Dear, I receive an AuthenticationFailure on all my Windows 2000 servers. The complete message is : AuthenticationFailure : .1.3.6.1.4.1.311.1.1.3.1.2 SERVEUR10 Hardware: x86 Family 15 Model 4 Stepping 1 AT/AT COMPATIBLE - Software: Windows 2000 Version 5.0 (Build 2195 Multiprocessor Free) I haven't problem to connect the server with SNMP or WMI... OPManager is on 8052 build. How can I fix this error? Thank you in advance, PYM
Want to be notified when giving req to another user, or just subscribe to req!
Hi When a user makes a request, it will often first be assigned to first level, and then go on to 2nd level. However, when it is assigned to 2nd level, 1st level will no longer be notified when something happens with the request. Is it possible somehow for the 1st level technician to mark a request and subscribe to it, or is there any way the technican can keep on getting updates about the request ?
Resolve Status
Hi, I have been testing the new status "resolve". We have closing rules in place that says we must fill in the Time Enty tab before closing a ticket. I have found that if I try to set the status of a ticket to "Resloved", and I have not filled in Time Entry, I will get a popup saying I must fill in time enty and get redirected to the general ticket editing page. Is it posible ,in this case, to either not redirect and stay where I am or redirect to the time entry tab. Best regards, Allistair
Custom reports available for customers - enhancement request
Hi ManageEngine, We found the reports tab is available for customers as well (normal contacts), however, if we allow them to have access to the report module they can make reports based on other customer's information. We'd like our customers (accounts) to be able to generate their own reports based on the account they belong to, and be able to see any report information coming from that account only. Maybe someone else has asked this before, couldn't find anything in the forums yet, but would be
network scan problem with chip pc.
Hi. We have a lot of chip pc our network. when I scan network it is not find chip pc. Asset failed "Connection to RPC server in the workstation failed." Snmp port is open and there is no firewall on chip pc. How can I scan this?
Request Notification Email - Description Field Error
A technician reported that the notification regarding a new request seemed to have errors. This error is listed when you hover over the job in the Service Desk where the description contains error information. If you click and open the request, it seems fine and the description is listed correctly. Not too sure but any assistance would be greatly appriciated. Request details are : Requested by : ###################### ;Created by : ###################### Due by date : 14/06/2010 16:41 Category
Creating custom reports
I am currently using ADAudit Plus trial version and wanting to create 2 reports or find some way to see all disabled user accounts and all user accounts that have not been used in a set period of time. (Something like, all accounts that have not been used in 6 months). Any help would be greatly appreciated. Thanks in advance.
Changing the PO number
Hi all, Are we able to change the PO number. i.e. Can we put say IT in front of the number? Thanks Martin
Error Code - 1,276,698,186,902
hi, im trying to change the sender's name in the mail server settings (outgoing) but im getting the error below: Failure: Modification of the Email Settings was unsuccessful. Please report the problem to the system administrator, with the Error Code - 1,276,698,186,902 How can i fix this? would appreciate any help here.
Netflow and its interface to other applications or other analyzers
Can netflow analyzer forward data to another collector? I have NFA currently configured with the network, but I would like to forward the data from NFA to another collector for further analysis. Does it do that? Thanks, Rom
Access denied or remote DCOM option disabled error.
Hello- We are having some trouble with the "FAILURE :Either access denied for the user or the remote DCOM option might be disabled in the workstation. " error when scanning all workstations. We recently had our one employee who ran ServiceDesk leave the company, so both of the current profiles attempting to do the scans have not done them before. I think it is unlikely to be the DCOM settings because it suddenly stopped working on all workstations, however, when we run net use <RemoteComputerName>C$
Technician to Requester
HI All, I have 2 questions , 1. How can we change technician back as requester, for some reason we want to remove some technicians but we want to keep them as requester, (Initially they were requester only) 2. Is there any way to change this term "Technician" throughout the ServiceDesk system. Best Regards, Faisal
Windows 7 ServiceDesk connectivity issue
I am having trouble using the ServiceDesk Plus and Win7 desktop machines. When trying to open the website to post a helpdesk request, I dont get anything. I have tried by IP and name. every single Win 7 computer is having this issue. All of the Win XP machines still work fine so it has to be a security setting that is enabled by default. I have even installed firefox and tried to no avail. I have turned the firewall off and even allowed the "port" in question access to inbound/outbound. Is there
Regional settings
In reports SC+ does not print diacritic signs, specific letters, although they exist on screen
Editing user rights
Hi! I think I've found a little bug but it is not urgent for me. I just want to let you know it. I've created a new user with "read only access" and selected "Only the selected Business Views". I didn't choose any business view. I've logged in with this new user account and had to assess that there where no alarms shown (because of the non given rights). I've edited the user once again and selected now "All devices". This option is not savable any more. I saved the new setting and edited the user
Monitoring mbean attribute
Hi there, I'm trying to monitor a certain mbean attribute with AM wich is accessible via the jmx console of my jboss server. Sadly, when I'm trying to add a custom attribute to my jmx applications monitor of that jboss server, I can only pick from a very limited amount of domains, which in fact are: java.util.logging JMImplementation jboss.ws java.lang When I try to add the mbean attributes directly, I in fact dont get an error message, but I dont get the certain values either. How do I get
Hotfix 7604 released !
Dear Customers, We are pleased to announce that our hotfix 7604 is released. Please follow the link below for the list of issues fixed, https://supportcenter.wiki.zoho.com/ReadMe---7604.html To download, http://www.manageengine.com/products/support-center/service-packs.html For any trouble/assistance, please do contact us at +1 925 965 6300 or mail us to supportcenterplus-support@manageengine.com Jai SupportCenter Plus
Closing or Deleting Requests via OpManager Clear Alarm?
Hi, I've been testing the OpManager and ServiceDesk Plus products at the organisation I work for. We are possibly looking at purchasing/implementing the products internally and for external clients. I've set up notification profiles in OpManager to send events to ServiceDesk Plus. My question is whether ServiceDesk Plus can associate Attention/Trouble/Critical Alarms with Clear Alarms. That way for example, if a server was down, a Trouble Ticket would be automatically created in the ServiceDesk.
Netflow disk space
Hi, I am receiving emails from netflow indicating that Available free hard disk space is less than 50%. What sort of maintenance should I do to clean-up old entries and claim back some space. Thank you Ramzi
reopen or attach a file to PO after closing
I would like to know first, is it possible to reopen a PO? What if it was accidently marked as every item was received (which closes the PO) and then we discover one item was missing from the shipment? Second, I would like to know if I can attach a document/file to a PO after it has been closed? Like say a packing slip from the delivery.
Show Query Monitor on main page
Hi, I've setup an Oracle Database Query Monitor, which shows remaining disk space on ASM filesystem. I can see it easily in the monitor details, but I'd like to show it as a widget on the main dashboard. Reports are enabled for this value, but I cannot see any way to represent the output of the query.
Patch management for an air-gapped network
Hey all, A friend recommended Desktop Central to me for managing OS patches in a lab I work at. We have about 5 workstations all with XP 64-bit that are on a network air-gapped from the outside world (can't hook them up to an Internet connection). However I have one administrative machine in the lab that is connected to an Internet connection. Now I can move that machine between the two networks (have to make a NIC change and cable swap), so what I wanted to do is set up DC to download the patches
Installing Opmanager 8.5 Linux
Hi everybody, I have a problem with Opmanager 8.5 when i install on linux, the software installing good, but when i run StartOpManagerServer.sh the follow error apears: ./StartOpManagerServer.sh Java Home /software/OpManager/jre inside addon check Registering Add-On modules. SQLException while getting database connection. Check if database daemon is running com.mysql.jdbc.exceptions.MySQLSyntaxErrorException: Unknown database 'OpManagerDB' at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:936)
End to End Availability
I find the percentage value is wrong when looking at the end to end availability for a group of devices. For example: Server 1 - 97.5% Server 2 - 96% LAN - 98% Host 1 and 2 - 99.96% OpManager reports the average percentage (97.87%) for the group, not 'host x LAN x Server 1 x Server 2' which is the correct formula for calculating end to end availability (which equates to 91.96%) Can I change this?
Need new columns in Purchase Order Table
Hi, I would like to know how do I add new columns in the Purchase Module next to the "Items" in the tabular section (not in the General Section) eg.. Sno Items Item Description Part No UoM Qty Price I believe we can edit/change the related database/tables & add the the above two fields/columns. Its like a show stopper for our purchase dept. Appreciate some solution or alternate for this issue 'asap'. Regards, Subhani
Request Print Preview
Hello, First let me start with thanking you for making sure we can now send a request without having to scroll down. Good job, that was something we have been waiting for. It is also nice to see that the buttons are both above and below the reply message. This is really an improvement. (But to complain again: the default window size is still a little bit to small in FireFox (the buttons below are not visible, but that is not a (big) problem since the buttons are now always visible at the top. So
Application monitoring via OpManager through MiB
Good time of the day! I have a question regarding application monitoring. Is it possible to make OpManager to monitor application (our product) for any errors via MiB, and if yes, how it can be applied? Thanks in advance.
Availability Calculation (Percent)
When I run the availability report for last month (Dec 2009), the servers that show 100% are showing 29 days 21 Hours of uptime, when there is 31 days in the month. Can someone explain to me how the uptime % and Up value is calculated on the OpManager 8035 Report for Device Availability (server)? Thanks, John
With the Survey Link... Is it possible to....
Hi Guys, Just a quick one today. Is it possible to put $SurveLink in the Close Request Email? It's not good how the user gets an email when they close the call and then gets an additional email saying "Click Here for Survey" etc Can we embed the SurveyLink into the closure email? Thanks! :P
Windows server 2008 R2 server NAT server
Hello there. we have windows server 2008 r2 opened SNMP port all connection (domain, private, public) from opmanager server. wmi is successfully connected but snmp couldn't be conncted into opmanager server. all of server is working fine (win 2000, win2003) does any one have clue to fix this issue?
error when adding wmi monitors
When i try to add WMI Monitors to a windows 2008 server, i get this error : Error Access Denied. Troubleshooting Tip However, the link leads to http://manageengine.adventnet.com/products/opmanager/troubleshoot.html so i don't know what's wrong. I'm trying to add `Partition Details of the Device(%)` and `Used Disk Space in GB`. What can be wrong ? I even tried to add it to the 2008 device template, but that doesn't add it to the server.
Pending Approval to set status "On hold" automatically
Hi, is there any way to set the system so a pending approval sets the status"on hold" automatically and a given approval reopens the request? Thank you for your feedback in advance, Anne
What is the maximum size of a business view?
What is the maximum size a background image can be in order to use it in a business view? Thanks! Rob
headers within request templates
I would like to see an additional feature added to SD that allows headers to be created within the request templates and also allow grouping of new fields - similliar to the box around the "Requester Template".
default support plan
Hello, my question is about the default support plan. I have set up the mail server so that e-mails to the mail ids will route to support center plus Business Unit. When the request arrives the only information is the "To." Will the support center plus system automatically apply the default Support Plan for the request? This is the behaviour that i require. Thank you.
Problems starting SupportCenter Plus
Have a problem starting SupportCenter after installation. Installation when through without any problems. But when I choose SupportCenter Web Client it gives error: Exception in thread "main" java.lan.NoClassDefFoundError: org/apache/commons/httpclient/protocol/SecureProtocolSocketFactory. I have tried to reinstalled but still same issue. Please advise! Anna
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