default support plan
Hello, my question is about the default support plan.
I have set up the mail server so that e-mails to the mail ids will route to support center plus Business Unit. When the request arrives the only information is the "To." Will the support center plus system automatically apply the default Support Plan for the request? This is the behaviour that i require.
Thank you.
I have set up the mail server so that e-mails to the mail ids will route to support center plus Business Unit. When the request arrives the only information is the "To." Will the support center plus system automatically apply the default Support Plan for the request? This is the behaviour that i require.
Thank you.