Want to be notified when giving req to another user, or just subscribe to req!
Hi
When a user makes a request, it will often first be assigned to first level, and then go on to 2nd level.
However, when it is assigned to 2nd level, 1st level will no longer be notified when something happens with the request.
Is it possible somehow for the 1st level technician to mark a request and subscribe to it, or is there any way the technican can keep on getting updates about the request ?
When a user makes a request, it will often first be assigned to first level, and then go on to 2nd level.
However, when it is assigned to 2nd level, 1st level will no longer be notified when something happens with the request.
Is it possible somehow for the 1st level technician to mark a request and subscribe to it, or is there any way the technican can keep on getting updates about the request ?