Add navigation arrows such as next monitor and previous
The title says it all , I want to be able to navigate between monitors without having to go back to main page. It would also be useful to be able to compare monitors side by side, maybe as much as four or six could be possible.
Turning off email requests
Hi, We are using ServiceDesk Plus 7.6 and currently have the users going to the website and opening the requests. Well, some people know that if they send an email to helpdesk@company.com it will auto create the request. We would like to disable that feature to force the users to sign in to the web form. Is there a way to turn that off without compromising the reply feature when the users are answering questions to already opened requests? Thanks
Monitoring an IBM MQ MSCS Cluster.
Hi, I'm trying to monitoring an IBM MQ cluster over MSCS Windows 2003 cluster. I'm searching about similar questions but i can't find topics. I need to monitor the message queue manager. Now i download the prerequisites pack and AppManager are using it. I find a method to monitor the virtual message queue manager over MSCS and monitor the status, messages in the queue, depth of the queue .... Thanks in advance.
Opmanager crash --Urgent Please
Hi, we have restared opmanager server after shutting down services after restarting the server opmanager is not working i m attaching wrapper.log and stderr.log file.. i m using opmanager 8052 i need help its very urget for us. thanks in adv , regards, arpit
How does one load/remove devices programmatically?
My company uses an asset tracking tool which we have direct SQL access to and would like to use it as a source to feed into Password Manager Pro. I know Password Manager Pro uses MySQL (Yah!) as a backend so in theory I can manage the devices in Password Manager Pro via a script. There is now reference (that I see) in the manual on how to added or removed resources programmatically in the manual. Can someone please give advice on how to add/remove devices to Password Manager Pro programmatically.
eventlog monitoring
Hi, We want to monitor the evelog log for errors. Within AppManager you'll have the option to monitor specific events. For this you'll have to enable eventlog monitoring of the server. The downside of this feature is that the alarm will stay on the alarm page until the next poll. In case you poll the server every minute you'll only see the alarm for 1 minute. Another way to monitor the eventlog is by using the logfile monitor and look at the file instead of making it part of the server monitor. This
Ticker/announcement for Requester
Is there anyway to show announcements in the requester part of the Service Desk? Eg we have an externally hosted exchange solution, which has its issues, so when a user goes to log a call via the service desk area, they can see via an anouncement or ticker that IT knows there is an email issue currently. Thus less duplicate calls . thanks
unable to monitor other drives than C:\ with Opmanager distributed Version
Hi, we have a Opmanager Distributed version build 7502 installed. We want to set some treshlods for other drives than the system drive on cople of Servers, unfortunatly they are not appearing in any of the Monitors that we have set SNMP, WMI Creddentials are set and are working, Performance monitors are also set... Thanks
Custom Views for Solutions (Contacts)
Hello, I would like to know if it is possible to configure Custom Views in teh Solutions modules for the Contacts that log into the Support Center Plus. Currently, they can only see two Views: All Solutions, and Recent Solutions. I want them to also be able to see the Custom Views that I create as the administrator. thank you.
Possible to get a popup box when hovering a 'Notes' icon?
Hi there, When viewing a list (e.g. 'Unassigned Requests) you get a nice informative popup box showing Request ID, Category, Subject and Description. This is quite useful. Can the same be done when hovering over the 'Notes' icon? /G
Exception at line "RMIAdaptor server = (RMIAdaptor)ctx.lookup("jmx/invoker/RMIAdaptor");"
javax.naming.CommunicationException: Operation failed [Root exception is java.rmi.ServerException: IOE; nested exception is: java.io.FileNotFoundException: http://localhost.localdomain:8080/invoker/JMXInvokerServlet] at org.jboss.naming.interceptors.ExceptionInterceptor.invoke(ExceptionInterceptor.java:65) at org.jboss.proxy.SecurityInterceptor.invoke(SecurityInterceptor.java:68) at org.jboss.proxy.ClientMethodInterceptor.invoke(ClientMethodInterceptor.java:74) at org.jboss.proxy.ClientContainer.invoke(ClientContainer.java:101)
Multiline Additional Fields for Assets not showing correctly.
When I add Multiline Additional Fields to Assets they don't show up as multi line in the create/edit asset page. This is my additional field: It contains 4 lines in total: Fahrzeug Nr.: Fahrer Nr.: Cadis User: Barcodes: This is data I only need for our scanners - so I don't want to waste Additional Fields and make each one it's own field. This is how it looks in add/edit asset page: Scrolling doesn't work either. The problem is the way SD+ renders these fields: <td height="20" align="left"
Netflow analyzer reporting double interface speed
Cisco 1841 Config (Note, FastEthernet0/1 is connected to a T-1 router via a crossover cable) interface FastEthernet0/1 description >> To Internet T-1 << bandwidth 1536 ip address w.x.y.z 255.255.255.240 ip access-group FW-List in ip nbar protocol-discovery ip flow ingress ip flow egress ip inspect Stateful out ip nat outside ip virtual-reassembly ip ospf priority 128 speed 100 full-duplex crypto map EasyVPN-Map service-policy output SDM-Pol-Fa0/1 ip flow-cache timeout active 1
Database dump interval
Is possible to decrease the dump interval to the database? I get the data in the database after 15min, can it be reduced to 5min?
Unable to delete departments in Servicedesk
I am trying to remove some old departments but it is not allowing me to delete them. I am getting error saying that they are still in use and cannot be deleted. I have gone through and run the database queries that are supposed to remove them but I still cannot get rid of them. I ran a report to find all of the requests still using those departments and deleted them and I am still unable to remove them. Please help. Thx
Error message when trying to restore to MSSL DB
I'm trying to move from mysql DB to mssql accorging this support note : http://www.manageengine.com/products/support-center/mssql-configuration.html When I start the restoreData.bat script, I get an error after a few time : Unable to restore database : Violation of UNIQUE KEY constraint 'SoftwareList_UK1'. Cannot insert duplicate key in object 'dbo.softwarelist'. I have tried to setting up SD+ on an other server an restore my backup using, same message. I guess there is something wrong in my current
AD Group Policy Management
Are there any plant to implement group policy management controls in to ADManager Plus? I love the product. However, the addition of control over GPOs would make it almost perfect. Thanks for a wonderful Product!
Automaticlly field fills from database
Dear All, Is there any possibility to automatically fill the (New Request) Page Fields as we receive one complaints 3 or 4 timing so i don't want to fill all fields in new request page again and again, kindly let me know if any solution is there. thanks Saeed Ahmed NONE E-Mail Phone Call Twitter Web Form Select Priority High Low Medium Normal NONE administrator AMM & ZMM AMM Bahwalpur AMM Bhawalnagar AMM DG Khan AMM Khanewal AMM Layyah AMM Multan AMM RY Khan Bahawalpur Central Central-1 DG Khan
Manually Asseting Software to System
Is there a way to manually assign a software license to a system? There are some systems that are either 1) unable to be scanned by ServiceDesk or 2) the software on the system is unable to be detected. This causes a problem when we need to know what system is using a certain purchased software. For instance, one product that we purchased is a plugin for another product. There is no way for ServiceDesk to pick up on the installation of the plugin, so the software shows as not installed even though
Receive SNMP notifications from devices.
I've setup and started the Windows SNMP Service and disabled the SNMP Trap service. Then started OpManager and added my device's. But when I go to the website of a device and for example an APC UPS. And try to send a test trap to the OpManagers ip address there are no alerts showing up? I'm struggling with the problem now for hours, can't find in in the forum so a started a topic. I've tried Windows 2008r2 and Windows 2003 for the opmanager but this has no effect. And when I install something like
windows scheduled task?
Has anyone ells had problems with resetting a domain service account not detecting it's being used in a windows scheduled task? I’m currently testing PMP for implementation in production and have setup a very basic start: PMP is installed with one windows resource of the server with the scheduled task running under a service account Configured one Windows Domain resource with the service account Created one resource group with my windows resource in it And associated the service account resource
how to manage users
how to manage users. How to create it.
Aix monitoring
Hii All I can access aix 5.3 ml7 machine via snmp or cli but I cant retrive memory,cpu utilization neither snmp nor cli .I can retrive these values What's up gold. What can I do see these performance monitor values ?
Changing Default Home View
When you first login to Service Desk Plus, on the main Home tab, in the right hand frame there are two tabs: my view and global view Under my view, it lists tasks, requests summary (overdue #, pending #, due today #) and announcements Is there any way to simply make the requests summary actually list the requests? The overdue, pending and due today are really not helpful and slow down my technicians. We'd all like to simply be able to view the requests the moment we login instead of having to click
Mail server setting issue
Hi, I created 3 business units with 3 email accounts for fetching email requests. They have their own account user name (let's say test1, test2 and test3), and password (password1, password2 and password3). When I configure mail server settings, I can only put 1 user name and password since it is global setting. If I put 'test1' and 'password1', it will only get emails from that email account. It does not fetch emails from test2 and test3. How do I need to configure user name and password for
Printer Monitoring
Hi I Have all my printers in opmanager and SNMP is working. When you go into the printers group though, it has the printer icon but not the box next to it which has the symbols. Also the olny monitor is Pages Printed. I want to be able to Toners, out of paper etc. We have all HP Printers Hope someone can help Thanks
Software license reports
Please find the Software license reports below . PURCHASED VS INSTALLED : 1 Site based : Software Manufacturer Type Category Purchased Installed Max Used Site SELECT Max(SoftwareList.SOFTWARENAME) "Software",Max(SoftwareList.FILEVENDOR) "Manufacturer",Max(SoftwareType.SOFTWARETYPE) "Type",Max(SoftwareCategory.SOFTWARECATEGORY) "Category",COUNT(DISTINCT(SoftwareLicenses.RESOURCEID)) 'Purchased',COUNT(DISTINCT(SoftwareInfo.SOFTWAREINFOID)) 'Installed' ,COUNT(DISTINCT(MaxUsedSwInfo.SOFTWAREINFOID))
All my assets are marked as workstations
Hi I have scanned our network to have a full list of all our network attached devices. However alle assets are marked as "Workstations" (also printers, switches and more). How do I change those to the right type? Kind regards Laurids
Requester cannot close request through email
Hi, I tried to send an e-mail to close an already open request but it creates a new request. In the error log, I see it says that the Requester doesn't have permissions to CloseRequest. The contents of e-mail contain the following @@OPERATION = CloseRequest@@ @@REQUESTID = 54@@ @@TECHNICIAN = administrator@@ @@REQUESTER = administrator@@ Please let me know if I'm doing something wrong and what is the correct way to do it.
Wrong German translation in the Request Approval form
We realized - due to complaints of users - that there is a mistake in the German translation in the Request Approval form: In English, the request can be "Recommended" or Rejected" via radiobuttons. In German, the first button "Recommended" is wrongly translated into "Aktion". It sould read "Zustimmen" / "Freigeben" or something similiar... We are using ServiceDesk Plus 7.6 Build 7608. Is it possible, to fix such translation mistakes ourselves? If not, I'd rellay appreciate to see a fix for
SNMP Trap issue
Dear All, If any Router/Switch/Windows workstations were downed, when do these send the Trap to SNMP Trap Processor of OpManager? Do SNMP Trap Process receive the trap when? Is relate to polling interval of OpManager? Thank you in advance.
Updating the new drivers for OS Deployer
Hi Folks, Here is a quick procedure to update the files on the OS Deployer server so that the OSD boot Agent can support the latest drivers, especially Ethernet/Network card. You need to download and decompress 'bootwiz.sys, kernel.dat and ramdisk.dat' files from the following archives (ZIP files) to update OSD Bootable media and PXE Server. Update the OSDDemon folder Download the below given zip http://bonitas.zohocorp.com/desktopcentral/24Jun2010/OSD_Agent.zip Now replace 'kernel.dat' and 'ramdisk.dat'
[Resolved] Upgrade from build 7500 to build 7514, then to build 7514 to build 7600
Good afternoon, We tried to update Service Desk Plus from build 7500 to 7514. I've dowmloaded the pack from there: http://www.manageengine.com/products/service-desk/service-packs.html Then I launched the UpdateManager.bat clicked on browse and picked the file ManageEngine_ServiceDesk_Plus_7_5_0_SP-0_14_0.ppm There I have an error message : "The file that you have specified is not compatible with this product". (see print screen) I checked the version of the software: it's the build 7509 (see print
Mgration OpManager Databes between different servers.
Hello. I would like to migrate my instance of OpManager to another server (difefrent physical server, different instance of MSSQL 2005). I don` t how to do this. Please help me...
Desktop Central manage software licenses
Hi, a customer recently bought the Desktop Central software. He needs to manage software licenses but he has two problems: 1- the Microsoft office licenses are 1 for each PC and this is easy. The problem arise with Citrix users. Each user should have is own license. How they can count them? 2- they have several licenses for Lotus Clients no matter the version, unfortunately the DC counts each client version as a separate software. How they count the whole Lotus Clients installed instead? Thanks.
IBM AIX memory utilization on Application manager 8
Hi Guys, Kindly help in giving me the command Application Manager uses in retrieving memory utilization in IBM AIX servers. My application manager is not giving me memory report of AIX servers. Thanks Emeka
Strange Time Format
Under the Personalize options when setting the time format I can choose the time format 30.36.2010 8:36 This then renders as: I am pretty sure this is supposed to diplay as 30.06.2010 08:36
JBoss 5 Support
Is JBoss 5 supported? I have been able to hook it up, but I still get a few exceptions on start up. Some meterics show others do not.
Entries for the device are either partially added or removed.Click [here...] to remove and readd the device
Hi OpManager Team, i got a problem here. Before this my company data center using AD 2003 and Windows 2003 Server. On last week we upgraded it to new server using AD 2008 and Windows 2008 x64 server. After migrate i configured the snmp for this server and added in opmanager and it was successful.Both the snmp and wmi testing credential was successful.After a few days i noticed that when trying to generate the RX/TX report traffic the new server details was not appeared. So to solve it i removed it
Problem restoring SNMP access to Cisco Switches
Here is my situation: I've had snmp working fine on my switches until recently. The change relates to the switch's management IP address. My snmp credentials fail when monitoring the switch using the new IP: old IP 10.99.1.10 255.255.248.0 new IP 10.1.99.10 255.255.255.128 I can work around the issue by deleting and then re-adding the switch. My best guess is that the problem is in the different subnet masks. I can tell Opmanager to monitor the switch using the new address (and I can
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