Issues monitoring Cisco Switches/Routers Interfaces
Hi, Last week I was able to monitor the cisco interfaces on our switches/routers. I now have the following issue: - No interfaces appear in the interface tab for the devices. If I press rediscover it finds the interfaces. I press add its states they are added but nothing appears in list. SNMP etc is working. Any ideas on what I need to check? Thanks John
WHere do i I Add new mibs to directory on Opmanager Server?
I added a new device cisco wireless lan controller and entereed the oid but no mibs. NOw i got the mib file where do i place it on the OPmanager server directory?
Issues monitoring windows services
Hi, There are three servers which I'am unable to monitor windows services on: - DWFS - SVTST001 - MFXPTEST I have confirmed that the SNMP and WMI settings are the same as working servers. When I try to discover the windows services none are found. Thanks John Nehme john.nehme@bankstown.nsw.gov.au
Running OpManager in two OSs
I just found out that the Linux installation of OpManager is not going to support the monitoring of the installed Active Directory Servers, or the installed M$ Exchange server. We are seriously considering the the OpManager for Linux installation, can we run both the OpManager Deluxe on Linux and OpManager Professional for Microsoft, and have the messages forwarded to one console? Make them reportable from one Server?
Opmanager and Sms ( short Message system)
hello, we already use Opmanager in our company. our servers are virtual windows servers of vmware. What do we need to use Short Message System abilities of Opmanager? Thanks in advance.
How to monitor for 2 CPU in one Server
I have OpManager build no. 8052 . I have 2 CPU server. How can I monitor 2 CPU in one server? Thank in advance.
E-mail Command Ampersand
Hi When logging requests with the e-mail command facility, it won't populate the site if its contains an ampersand. i.e. @@SITE=Blah & Blah@@ I have tried alternative ascii codes and do not wish to change the site name. It just doesn't populate the field. Any help would be appritiated? Thanks
Soon To Expire Password Notification Policy- Can't Add Specific OUs
Hi, I'm experiencing an issue where I specify a selected list of Organisational Units to apply the Soon to Expire Password Notification policy and when I save the policy and re-edit it, I find it reverts back to All OUs. I only want this policy to apply to specific OUs and there seems to be a bug in the product which will not let me do this. Any assistance would be appriciated. Cheers.
Log capture interval adjustment
We are pulling the logs from a high number of servers for our present configuration and I was looking into some way to adjust how often the analyzer goes out and pulls the log data in. I couldn't find anywhere to increase the amount of time in between the data retrieval. Is there a way to increase this interval so that we can reduce the demand on our ELA server? Thanks in advance for any info. Peter Worrell Technical Analyst Southern Maryland Electric Cooperative peter.worrell@smeco.coop
interconnection BES server - Service Desk Plus
Hello, I have a Service Desk Plus and I would like to know how can I make Black Berrys connect to the Service Desk using a BES server? I already Tried using the black berry web browser, and it doesn´t work. I appreciate any help you can give me!!!! David!
Problems with Netflow backups
Good Night. Yesterday was a problem with the application and tried to climb several backups but it was not possible because all these generated error and indicated that they were corrupt, because of this and the urgency of having the service we had to reinstall the application again. Then we started to review the information and found that when performing the backup should not have the service up and that it corrupts the database. (Http://forums.manageengine.com/ # topic/49000002655437) Because of
How do I Access "Self Service Admin Login" Screen, after hiding it from normal users in 2008 Server Core?
How do I Access "Self Service Admin Login" Screen, after hiding it from normal users when running on 2008 Server Core?
Change font default setting
When i creat a request, font default setting is veranda. Now, i would like arial with size 10. how can i change it? Thanks! Best & Regard
Default formating of technician Font size/style
I would like to be able to set the default font, font size and style from an administrative perspective. How can I do this so everytime a new response to a ticket is written the font is arial and size is medium? The text interface is cumbersome and you have to guess what font size is which. Normal, medium, large?? How does that equate to font size 8, 11, 13? Can I edit an ini file or code to force this? Joe
How to remove overdue status? (Due to incorrect category)
Hello, I have just upgraded from 7.5 to 7.6.08, and I have a problem, because SDP behavior has changed. In 7.5 if request was getting overdue due to wrong category, or priority, we just had to correct it (category&priority), and overdue status was gone. In 7.6 - if request gets overdue status, it stays event if we change category to one without SLA! This is incorrect behavior. Is there a way to remove overdue status? Or we have to wait for fix? Regards, Artur
Upgrade UAT Guidelines
I am about to upgrade my TEST environment to 7018, with the idea of going to iunstall 7.5 later in TEST then in Live. So this upgrade is basically a test upgrade to my TEST environment. My question is: Is there available a UAT checklist of what should be tested? I know, some will say, test what functiuons you use now, but was hoping for a more comprehensive test sequence. Hope someone can help
Request Custom Views are not properly working when SD is set to non-English
After the latest patch, Build 7608, finally the Custom Views do work again. Unfortunately we realized, that there is another issue: When configuring a Request Custom View, it is only properly saved & functioning, when the ServiceDesk Plus language has been set to "English" (by the User) However, the Custom Views do not work (get not applied) when created when the ServiceDesk Plus language is something else beside English (in our case it's German). I'd really appreciate if this could be solved
Upload to Pick List for New Template
I am using Service Desk for document management and it works nice for our needs. I need to create a new template to track training records for employees. Can I do any of the following: 1) Populate the pick list from the available requesters and technicians in servicedesk 2) Populate the pick list from AD on the domain controller 3) Upload the AD users to the pick list so I do not have to manually input each name For training records, I would select multiple users from the pick
Reports..."No Data Available"
How do you view reports created in Exchange Reporter? Keep getting "No Data Available". Client does see and is communicating with all exchanger servers.
Is it possible to view all reports generated by the technicians in SDP?
We currently have several technicians that have produced various reports and I would like to know if there is any way to see these reports. From the administrator account is not possible. Thanks in advance.
Escalate to Technician's Supervisor
We use ServiceDesk for multi organization, so we would like to set escalation to each technician supervisor which the information already setup in our AD. Can it be implement? For example, Organization 1 : A's Supervisor is B and C is B's supervisor Organization 2: D's Supervisor is E and F is E's supervisor If it is high priority and A is breach of SLA, the case should be escalated to B, and C espectively While if D is breach of SLA, it will be escalated to E and F espectively.
Auto-refreshing the Home tab
Is it possibe to have the Home tab auto refresh, as it is with the request tab?
CCTV and Dashboard Views for OpManager Distributed Edition
Hi, When can wwe expect CCTV views and custom Dashboards in OpManager Distributed Edition. What timeline is in place for these features? Thanks,
Opmanager query
Hi, i m using below query to take output for certain field of opmaanger , this query is general and it gives me output of all device in opamanger if u can reply me sure it will be easy for u .. mysql.exe -u root -P 13306 -e "use OpManagerDB;select oo.name as DeviceName,mo.displayname as DisplayName,topo.ipaddress as IpAddress,mo.type as DeviceType,sn.sysdescr as SysDescr,cfd.udf1 as SerialNumber,vd.name as Vendor from OpManagerObject oo left join TopoObject topo on oo.name=topo.name left
Can opmanager be used as security event reporting
We are currently using a 3rd party tool not related to opmanager which collects the windows security event log so we can report on which user has logged on at what time and on which devices. Is it possible to have opmanager be used as audit survey for specific events like logons ?
Windows event log monitoring
Is it possible to create a report in OPmanager that shows Windows Events(error, warning...) and also includes the person who acknowledged or cleard the alarm? What about added Notes, can I find it anywhere exept on the alarm page?
ESXi
Hi, i have some ESXi servers 4.0 ... How can I monitore them with OpManager 8021 ? Best regards, s
Regression between AppManager 9.0 and 9.1 wrt to reports of CPU usage
Hi, We've been using Application Manager for quite some time here at the company where I work. A few days ago, the Win2k3 server where the Application Manager was running suddenly died due to hardware issues. While migrating the Application Manager database from the old server to the new one, we decided to update the Application Manager to the latest available version at the same time (to build 9130). The Application Manager itself works fine. However, we've noticed that the type of the graph used
Report
Is there a way to create a "User Last Logon" report, based on AD groups, or individual AD users?
OU Based installation
Hi I'm not sure if this is a feature request or a bug report. I deploy clients based on Organisational Units in Active directory. Depending on the OU, a different set of Software is installed on the client. This currently works fine, if a client already existed in this OU (e.g. if the client is reinstalled). But if i put a new client into the OU, it won't be added to the configuration group and no software is deployed until I edit the configuration and hit the deploy button. But this causes, that
Reporting Transferred Requests
I've been asked to report on requests transferred to and from each technician on a monthly basis. I can;t find a way to do this. The only reference seems to be the history of the request. Has anyone tried to achieve this before? We're running version 7508. Thanks in Advance, Nick
SSL cipher strength
Hi, Could you please advise how we strengthen the SSL Ciphers in use as we can't find the apache config files. This needs to be done before we make our Server Public Facing otherwise will will fail our PCI Scans. Thank you,
DesktopCentral patch management question
We are trying to use DC to roll out SPs/patches in our domain(s). However, every time we create a new config to roll out to a specific pod/floor it RE downloads SP3 for XP. We have a good WSUS installation, can we point our DC installation to that server for updates so they don't have to be downloaded over and over again from the internet?
Why Disk Utilization 1753% ？
use telnet monitor
List of printers per workstation
Is there a way to get a list of each printer installed per workstation? It would be nice to see which printers are installed on each workstation/per workstation. It would also be nice to see which computers have a particular printer installed on it. In other words, be able to search printer inventory by workstation *OR* by printer. jsbac
Wan Agents.
Hi, Is there a way to reinstall wan agents from the server? When i go to remote site i find there are some agents uninstalled i proceed to select the pcs and reinstall the agent, but it then move the pc from the remote location to the local Office. Please advise. Thanks,
Fresh Install of Support Center Plus Issue
Hi I have just installed Support Center Plus Professional and I am already having an issue. I have installed it using the instructions on the website and made sure that mixed mode in SQL is setup and I can login as SA. I have made sure that the port is correct 1433 and SQL is installed locally so I have left it a localhost. The install doesn't throw any errors when I install but I noticed that it doesn't install or setup database/user. Do I need to set this up prior to install? It doesn't specify
Acknowledge of ticket from customer before closing
Hi, i am using SupportCenter Plus 7.5. Is it possible that the customer must acknowledge the status to close a ticket? for example: support rep sets status to "resolved" - customer can acknowledge the ticket (status is changed to "closed") Is there a way to do this? tx Martin
SQL statement for Hardware inventory
Hello I want to make a report of my workstations. Could anybody give me please an SQL statement for a list containing following data: workstation_name Mac-address IP-address as well as the user and the department in case the asset is in use. Thanks a lot, Marc
OPManager with wavecom fastrack supreme 10
Hi, Everyone , I'm want to use our wavecom fastrack supreme 10 with sms server opmanager. but it keep getting message " Modem is not connected properly, check your setting! ". I'll already put a right port number and phone number and it still out that message. But when I send SMS from AT Command , it Works. Are there still something missing ? Thanks Okta
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