Netflow Upgrade and Migration (huge db) v6 --> v7
Hello, In my company are planning move from Netflow 6.0 to 7.6.... I'm just start working with Netflow, so I hope someone can help me with these Issues. 1. Is the version 7.6 the latests stable one in the v7 family ?? Can I install the v8 version with my current license ? 2. We are planning some minor-tests preparing for the big upgrade, the main issue is if we can migrate all the database from version 6 to 7 without problem, I read some post where talks about migration between same build version,
Eventlog Analyzer 6.1 installed on ubuntu 10.04 server 32bit
Issue I am having is once I successfully install the software. I cannot add a new host. I click on add new host and the screen flickers once. I had this problem with 64bit version so I decided to use the 32bit version. Still doesn't add hosts. Any help would be great.
Clickable Links
I am currently adding a URL to my assets which is mainly being used for Dell machines. This is to show things like the warranty information and other additional information. It would be great if ManageEngine could recognise that I have entered a URL into the custom field and make this into a clickable Hyperlink. Thank you
Contact vs Multiple Clients
Hi, My company has a environment where a unique contact can open requests to multiple clients. There is any way to do that in the Support Center Plus? Thanks, Marcelo Romera
match a phrase in a report criteria
Hi, I want to generate a report matching a specific phrase. For example I want to find a log messages with exactly the string: "logon type: 10" There is a way to define this in a report? The comma don't help me... and if I define "match all" the result is not what I want. Thanks for your great job! Alessio Susi
Lock Request Changes
Hello again, If two technicians take a request at the same time, both of them can make changes on this request, but it's a little bit dangerous, cause we'll use an unecessary resource an different actions will be taken at the same time. There is a way to lock the request changes when someone is editing a request? Thanks, Marcelo Romera
Spell Check
Hi, Can I use Spell Check in other language than English. I need it in Brazilian Portuguese. Thanks, Marcelo Romera
Priority Color
Hi, I have a suggestion to Support Center Plus: We always need to identify easily what's the priority of the requests and my team believe that if we can use colors to identify it in the Resquests page, we can do our jobs faster. See an example to be clear: Thank you, Marcelo Romera
Time Entry
Hello guys, Actually all Support Reps can add a new Time Entry Type, but it doesn't work as we got different entries with the same meaning. I'd like to leave only some options without change permission. Is it possible? Thanks Marcelo Romera
Creating a New Contact
Is there a way to insert a new contact trough the request page ? Like showed below: Or something better if the contact doesn´t exist the system could open the list of the contacts of that account with the fields to insert the new Contact. It´s interesting with we can define the fields that is obligatory to insert a new Contact. Thanks, Kyner
Request category tree
Good morning fellow users: I have been doing some research and building a category tree for my requests. I wanted to see if anyone could share their category tree for service requests for comparison. I've got the high level broken out pretty well for the basic, desktop, printer, server, network, telco, etc.. I'm curious as to how you guys broke things out after that. Any help is most appreciated.
ServiceDesk MySQL to MySQL x64 Installation on server.
Hello Everyone. I currently have MySQL x64 running on the same server as ServiceDesk Plus can I move the database over to my install on MySQL and stop using the one provided with ServiceDesk. I'm not sure what the process involves but I would appreciate if anyone can point me in the right direction. Many Thanks Matt Gibson
Support for Cisco IPSLA - VOIP Performance Monitoring
Hello All, Now NetFlow Analyzer supports Cisco IPSLA based VOIP performance monitoring. Please send a mail to netflowanalyzer-support@manageengine.com to try this feature. Thanks Raj
How to monitor multi location
How to monitor multi location network from one location. I want my all location network On big Screen trough Maps if somthing goes wrong it will buzz me
Need to acces database - Running on Linux - Tochange the request start number
Hi I have seen the queries to change the number where tickets start from however I can not seem to access the database in my linux ServiceDesk installation. Can someone provide some help and point me in the right direction to acces the database and change the starting request number to 2048? Thank you. JW
Edit login page
Hi, I'm testing Service Desk Plus and I want to edit the login page. Is there a way to do it? I've already seen something done but I don't know where is the login page to edit. Thanks in advance.
Apply license
My trial of ServiceDesk Plus expired, so I received an extension license, but I can't apply it through the GUI because of the expiration. Is there a way to apply it without the GUI, or do I need to reinstall everything?
Tracking TIME SPENT enhancement
BACKGROUND We currently run multiple reports to track our technician's workload, and use this information to assist with 1) load-balancing, 2) responsibility reassignment, and 3) hiring decisions. We have a number of custom reports for: 1. Request time spent by technician per month 2. Request count by technician per month 3. Change time spent by technician per month 4. Change count by technician per month ISSUE We are seeing that there is ALWAYS a descrepency between the time spent reports and
autostarting eventlog analyzer
I ran the install as a service script but the service stops collecting after a certain amount of time. My setup is EVA v6.1 install on ubuntu server 10.04 64bit. Any help would be appreciated.
Desktop Central Server Space
What can I delete out of the Desktop Central Server directory that will allow for me to install the latest patch. I only have 3GB of space left on the drive and the newest patch says it requires like 5GB of space. My patch folder has doubled since we are now able to keep other applications up to date. My hard drive is full and I do not want to delete anything that would stop desktop central from working. I finally have almost all of my computers up to date and have quite a few configurations
How is response time work?
Could you please tell me, how is response time work? and also how is technician response to requester within reponse time specified in SLA? Thank You Namfa
Prompt for category completion before requests can be closed?
Hi, I have an issue where requests are being closed without any category information being selected. Is there a way for servicedesk to prompt users to complete the field? I dont want any calls closing that have missing categoiry information. Cheers Irvin
Archived Link
There was a link for archived files, the downloadable standalone applications on your site, which i cannot find it now, i need to download SDP version 7606 standalone .exe but from where? Kindly assist.
Bug? Merged request not appearing in destination ticket
One of the technicians here said he merged two tickets, but can't find the details in the destination ticket. From the History section: Merge by Hidden_Name, Miguel on Mon, 26 Jun 2006 18:48:01 Request Merged , Performed by : Hidden_Name, Miguel Request ID 6787 merged with this request But there's no Conversation recording the content of the ticket being merged. Is this a bug? How do we get this back? Is it possible? Justin
Duplicate Entries for One Software
Good Morning, In your process for purchasing software, it is required that the software already be in the system because you have to select a related version of the software. So we've been going into the system, adding the software by hand, and then adding it into a PO for purchase. Here is the problem. The software may be called one thing on the PO, but when a scan picks it up, it comes up as something else. For instance, Scrutinizer on an official PO is called simply "Scrutinizer." However,
NetFlow Analyzer 8 and Upgrade status
Hello NFA users, Thank you so much for overwhelming response to NetFlow Analyzer 8. We wish to acknowledge and extend our sincere thanks to Matt Goli from American Foods Group for sharing his views on NetFlow Analyzer 8 in our press release. Our support team witnessed more than 1000 upgrades last week without any issues. We have seen a lot of customers interested to evaluate our VOIP add-on and some of them shared a couple of feature requests after looking at it. Couple of issues has been reported
adding ESX3.5 Servers
Hi, after the support in this forum already solved most of my problems, I try it with the last one too. I tried adding our ESX3.5 Servers to the monitoring. I get the message "added successfully" but I don't see the device (also not in Desktops, search returns no results ...) When trying to add them again I get the message that they already exist. Then I have to remove them with the removeDBentriesNew.bat. I tried extending the SNMP timeout but still have no luck. I am not 100% sure that the SNMP
OpManager on Remote MySql 5.1x?
Can I export the mysql 4x OpManagerDB and import into a remote MySql 5.1.41 instance? I need to maintain a SINGLE MySql instance. Both are currently running on Linux (CentOS 5.5) servers Thanks :)
Delete false alarms in Application Manager
Hi Support team I want to know if I can delete all false alarms in application manager? I know that I can delete it but one by one...but How can I delete all of them? Thanks for your answer. Regards Jairo
Cannot monitor Weblogic 9.x
Receiving following error in PIA_Weblogic.log file. Manage Engine is accessing Weblogic instance 9.x with a monitor id that all default roles (Monitors, Deployers, Testers) except Administrators. Any suggestions. ####<May 27, 2010 7:42:30 AM EDT> <Warning> <RMI> <server name> <PIA> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <xxxxxxxxx> <BEA-080003> <RuntimeException thrown by rmi server: javax.management.remote.rmi.RMIConnectionImpl.createMBean(Ljava.lang.String;Ljavax.management.ObjectName;Ljavax.security.auth.Subject;)
Engine OpManager subscription on service packs, how do this?
How I can receive a subscription to my mail box about new updatings of the program Engine OpManager? I have not found on a site of such option. Thanks!
error adjusting requesters
I've created several requesters and pointed them to the proper center in the account. So far, so good. But, when I change the properties for an existing requesters (e.g. adding a phone number) and I click 'save', the selected center has been changed to the first listed center of the account. (The department is also resetted to the first in the list). To avoid this problem we also need to change the center/department every time we adjust a property of the requester. This is happening for all our requesters.
Problem with image display since the update to version 7601
Hi, Since updating to version 7601, emails sent to Support Center Plus who contains an image embedded in the body of mail are not display anymore. (see screen capture) Has anyone had this problem since this update? Regards Alex
Node Availability dependant on its services and processes
I would like to measure the availavility of a node not only depending on node availavility (ping) but also taking into account the services running on it. For example, if a service running on a given node goes doen, i would like to see that reflected on the node availability. Thanks in advance, Dario
Netflow available in Firewall Analyzer 6
Hi, In order to collect netflow statistics (Juniper Networks) with the Firewall Analyzer 6 software. I need to install other software to collect this netflow data, or is it integrated in the Firewall Analyzer 6 software? I know you have to configure netflow collectors but does this goes through this software? Regards
ManageEngine Backup Question
The backup procedure for the ManageEngine products is a bit of a chore in comparison to the rest of my backup system but it has to be done. I understand that there is bat files to stop the service\servers, start the backup, and restart the server\service, so it stands to reason you should be able to create a bat file to do those things in some kind of sequence and use Windows Task Scheduler to automate the backup process correct? Then my normal backup would run and the running db would not be backed
HWg-STE SNMP Temp Sensor - MIB
Hi, I have problems implementing our new SNMP Temp sensor in Opmanager. 1. The MIB I got from the manufacturer doesn't get accepted by Opmanager. I used an other SNMP browser which accepted the MIB file. I attached a screenshot from the 3rd party SNMP browser (snap.png) and the MIB to the topic. 2. I tried to add a new sensor to the Template using .1.3.6.1.4.1 (RFC-1213) which seems to be compatible with the sensor. Regarding the Opmanager SNMP browser I need .1.3.6.1.4.1.21796.4.1.3.1.4.1 which
OpManager Update Issue
I was running OpManager update from 8022 to 8050 but this installation ended abruptly. I am able to start OpManager and it works fine but when i go to About, it still shows version 8022. When i try to reinstall the 8050 update, it comes back and says that i already have 8050 update installed. I dont see updates to uninstall in UpdateManager. Is there a way i can re-run the 8050 update? Thanks
How to send from OpManager Trap to other Trap receiver?
Dear All, We have tested Trap using OpManager and AdventNet Simulation Toolkit. We sent Trap from Toolkit (using SNMP Trap Stormer) to OpManager. Work's fine! OpManager received message: "ColdStart : ADSERVER.1.3.6.1.4.1.311.1.1.3.1.3 Hardware: x86 Family 6 Model 15 Stepping 6 AT/AT COMPATIBLE - Software: Windows Version 5.2 (Build 3790 Multiprocessor Free)" In order to send to Toolkit (using Snmp Trap Recorder) the Trap (where OpManager received Trap), we have configured as follows: We have modifies
Request Status
Hello, I have a user whose allowed to view all their site's requests, but since upgrading to 7606, the status for all these is now set to 'Not-Auth' in list view. They can open the request and view the current status, and can use the filter to show a list of current open requests.
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