How to remove overdue status? (Due to incorrect category)
Hello,
I have just upgraded from 7.5 to 7.6.08, and I have a problem, because SDP behavior has changed.
In 7.5 if request was getting overdue due to wrong category, or priority, we just had to correct it (category&priority), and overdue status was gone.
In 7.6 - if request gets overdue status, it stays event if we change category to one without SLA!
This is incorrect behavior. Is there a way to remove overdue status? Or we have to wait for fix?
Regards,
Artur
I have just upgraded from 7.5 to 7.6.08, and I have a problem, because SDP behavior has changed.
In 7.5 if request was getting overdue due to wrong category, or priority, we just had to correct it (category&priority), and overdue status was gone.
In 7.6 - if request gets overdue status, it stays event if we change category to one without SLA!
This is incorrect behavior. Is there a way to remove overdue status? Or we have to wait for fix?
Regards,
Artur