Sub category problems??
When creating a new request you are able to select from the new request panel a category however sub category and item does not appear. Please check New Category.PDF category added including sub category and items, however unable to select sub and item. Thank you
Reply Problem
Hi, Sometimes when I hit the Reply button in a case, stays there and do nothing showing a message <table width=100% ...... See the image. Also, we have a predefined template in plain text, that should look like this.. But now, every time that I reply to a case, the predefined template is lost, loosing the spaces and in a HTML Form, not plain text.. Any ideas? I have Windows 2003 Server, and the product have the build 7603.
Zoho Meeting integration
Hi guys, We have already Support Center Plus (using the professional edition with its license already) and we'd like to test Zoho meeting but we've noticed it was located in Admin-->Global setting in the past but now is not there any more. Seems the option was moved somewhere else o removed. Our question is very simple: Can we test Zoho meeting integrated with Support Center Plus? BTW: We're using SCP 7601. Thanks in advance, Roberto.
Snmp Traps is not shown after added the trap processor
Hi OpManager experts, I have difficulties when the traps processor for the 'unsolicited traps' is created, the traps doesn't shown in the alarms section. Below is the steps i did to the opmanager, 1. Install OpManager under ubuntu 10.04. 2. Start OpManager with root access. 3. send trap to the localhost ip using the snmptrap tool from net-snmp: #> sudo snmptrap -v 1 -c public localhost '' localhost 2 1 '' 4. The trap is sent, and can be seen under opmanager "unsolicited traps" 5. Create the
Poller SNMP
SNMP Poller stops after one day after launch Platform Debian 3.0, Opmanager Build Number : 8052 Total Monitored Devices : 209 Total Monitored Interfaces : 6084
Installation Opmanager
Good afternoon I just do the training in Opmanager Inspirit which is located in Brazil, and I'm having doubts on the installation Opmanager how can I get those doubts. I need an installation of Opmanager process step by step because I am doing a Discover Network Device and he is doing in monitoring the machines, and all my windows network and I already checked on all machines and the Serbian WMI and SNMP esto all correct. That if possible please send me some via email douglas.callegari@megainfra.com.br
ManageEngine Exchange Reporter Plus Launched
Hello everyone! With immense pleasure, we announce the launch of Exchange Reporter Plus, the much-anticipated Exchange analysis and reporting solution from ManageEngine. An entirely web-based solution, it provides you a profound insight into your organization’s Exchange infrastructure. Every bit of information offered by this solution plays a vital role in the following functions, which are common in the line of duty of an Exchange administrator: Resource Capacity Planning: For instance, “Mailbox
Does ELA support forwarding of logging data?
Hello; The subject says it all...does ELA support the forwarding of data that it collects to an alternate logging server? George
Did OpManager support Huawei and H3C devices ?
We have lots of customers who using Huawei or H3C network devices. But i found that OpManager did not support any of those devices, we must create device template by ourself. We did it all the time, each time when we need to install OpManager for customers, we have to recreate those device template again and again. Could you please help us ?
Hotfix 7608 released
Dear Users, An Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . We have made an internal release 7607 which is not exposed / uploaded in our website, is also included in the 7608 release. Issues fixed in 7608 SD-28975 : Problem in starting the servicedesk plus if we have tables other than the default tables say systeminfoowner, systeminforequester or if any other systemtables present has
PXE-E55 Proxy DHCP error - How to resolve?
Hi Folks Quick update on the frequently raised PXE error. The "PXE-E55 Proxy DHCP Service did not reply to request on port 4011" can be due to few entries available in DHCP server. The resolve this, MS has given KB article Read more details on the blogs https://blogs.manageengine.com/desktopcentral/2010/05/27/frequently-reported-pxe-error-in-os-deployer Here is the way how you delete the options on DHCP using Netsh. Scenario The DHCP server and the PXE server are on different machines, however an
Devices not showing down.
Hi Support, I have Observed, OpManager did not show down on which devices they have Ping status "Destination host unreachable" or "TTL Expire". kindly do needful Regards, M. Furqan Akram
Extracting emails
Is it possible to extract a complete request i.e. all the fields including custom one as well as related emails. We need this fro an audit of a serious problem. We know you can get all the field extracted into a reports, but we can't find a way to extract the related emails Do anyone know if this is even possible? Thanks RJ
Report data from shell script
I want to execute shell script and dump its output in a report in webnms. Can this be dones
Manager Views on Requests
Currently SD+ allows a Requester to show only their own requests show all their Department requests show all their Site requests This was a neat feature added in SDP in Version 7.5. I would like to however propose improvements on this feature. Some company officials would have more than one department under their management. The ability to support more than one department per Requester I think would be a common requirement. Even multiple site associations for Requesters should be supported. For
Service Desk Plus logs out when Desktop Central is running
Hi there, When I log in to both Service Desk Plus and Desktop Central at the same time, one or the other kicks me out and forces me to log in again each time I go back to it - even after less than a minute. I am using the same domain login for each...and am opening them in different tabs of IE. Any ideas?
Create request when email sent from server but not user
We have the functionality of creating requests from emails turned off for our users....they can only create a request by filling out the SDP request template. However, I would like to allow the creation of requests from an email from a server only. For example, a request would be created when a server sends a notification email of a down service to SDP. The email address would be consistent. Is it possible to allow the creation of requests from email based on email address? Thanks.
After upgrade to 7605, non-SLA requests are getting escalated at the time of creation
After upgrade to 7605, non-SLA requests (where DueBy date is null) are getting overdue at the time of creation, anyone else faced this? Any fix available? Regards
Hotfix 7608 Released
Dear Users, Please refer to the below announcement about our latest hotfix release. https://forums.manageengine.com/#Topic/49000004054066 Regards, Srikrishnan ServiceDesk Plus.
How to monitor IBM DS-3400 SAN
Hi, I have a DS3400 SAN installed. I've been able to configure the snmp community and the Trap host ip address however I can get any data from it. Does anyone have been able to setup in OPManager ? Cheers Andrew
Analog Modem on Opmanager
I have connected an analog modem on my Opmanager Server. With Windows I can connect to the modem and test it with no problems. Opmanager however keeps saying: Modem is not connected properly. Check your settings! Any ideas what i am doing wrong ?
Device Expert Service Failing to load
Hi, For some reason the device expert Service is failing to load on the Windows Server it is installed on. No Changes have happened to the Application or Server OS. Any advice. Cheers, RH
How to install patch file using command line on Linux?
Dear All, How to install patch file using command line on Linux? Patch file is in /ServiceDesk/bin folder. I have executed as follows: ./Updatemanager.sh -c select "i" enter patch file ... I have entered "ManageEngine_ServiceDesk_Plus_7_6_0_SP-0_6_0.ppm". But move as former step the repeatly. Why?
Once off login
Dear support i am still new to the forum; how to I enable once off login on serviceDesk Plus with intergrated AD
Netflow Analyzer y Riberved Steelhead
Hi. I've got some riverbed steelheads and I'm testing NetFlow Analyzer with them. I've configured the Flow exports pointing to the NFA server and it works, well, sort of. I've got five appliances (different models but same firmware, 6.0.2) and three appear on the dashboard but the other two doesn't, it's like they aren't sending any information to the NFA. I've checked and re-done the configuration, it's the same as the working ones, I've addredd additional ports to the NFA and reconfigure the flows
Embedded BMP images not displayed
When someone sends an email with an embedded bitmap and SD+ creates a ticket, the ticket shows the image as an attachment, but displays an error in the ticket description. I've included an example in the screenshot.
Customized Login Page Bug
I have customized my login page by editing the AdventNet/ME/ServiceDesk/applications/extracted.... The initial load of the customized login page is working fine. BUT if there is a failed login attempt, it posts to http://domain.com/j_security_check and displays the default login page. Could someone point me in the right direction how to fix this little bug? See attached screen shot for visual.
import from the active directory
I can not import the new employee to the service desk pus version 7.6.0 Build 7605. where as the old once are ok. Please advice. Regards, Hassan
Test Throughput between 2 end nodes
Hi everybody, I want to know if OPmanager is able to test the throughput between 2 End points and if so , how this can be done Thanks AZ
[OPManager] SUN Solaris component tempertures and RAID monitoring
Hi there, Need some help in configuring temperatures and RAID monitoring for Solaris servers and also our Dell PowerEdge 2950 servers. I tried working with the templates provided but couldnt get anywhere and I am not sure if we have the MIBs needed for it on SNMP. I am also trying with the telnet/ssh login creds for the server where i can issue ipmitool sdr list |grep degrees so i can filter some results. Can anyone assist please? Thanks.
Problem with Overdue status
Hello guys! We use a SupportCenter Plus 7012 and have a problem. When we are recieving a new request, field "created date" sets up correctly. Then our Support Rep registers this request and set up field "Priority". Based on this field and SLA rules, "Due date" sets up correctly too. When Support Rep closes Request, field "Completed Date" is correctly too. But when we use our custom report with filter "OverDue Status = yes" it shows us a full list of our requests, even if "Completed Date" less then
Serach by Request ID number no longer works after upgrade 7606
I'm positive this used to work before the upgrade.. On the left hand side under "search", if you set your search in to "Requests", we used to be able to enter the Request ID number and it would return that request. Now, it does not find anything. Can anyone else confirm that pre7606 this works and in 7606 they are not getting any result?
Monitor Wan links other than Cisco
Hi! We have several remote offices that we would like to monitor the wan links on. The problem is that we DONT have Cisco routers but we use HP and EdgeCore switches with routing capacity. How can we monitor the response time and traffic on these switches? The WAN Add-on only seems to work on cisco routers.
Enrolled Users missing from Database
Last week I was pushing GINA to new desktops and noticed that the number of Enrolled users was 200+. Today the total sits at 72. I tried to access ADSelfService via our test userid and was unable to access .
Password in clear text in URL
When manually logging in to the helpdesk, the user password is exposed in clear text in the url is the address bar when the login fails. This is passed over the network, and visible on screen. This is rather insecure, as exposing passwords with minor typing errors in them give a very good clue to the correct password. ie.: "?j_username=testusername&j_password=TESTPASSWORD"
Can't start NetFlow Analazer on Fedora 10
[root@localhost33 bin]# ./run.sh ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /NetflowAnalyzer/NetFlow JAVA: ../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx256m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,AdventNetDeploymentSystem.jar,commons-logging.jar -Ddb.home=/NetflowAnalyzer/NetFlow/mysql
Task report
Hi I want a report with these requirement Task | Department | Created Time | Subject it will help a lot Thanks in advance
Reports by Time of Day
Hi there, I am trying to run a report by time of day which would enable us to identify our busiest times of days and adjust our shift pattern accordingly. Looking for an output a bit like this: TIME # of TICKETs 9am 10 10am 23 11am 17 etc. Is this possible? if so how would I go about setting it up? Thanks, CH
Manual import of configuration file?
Is there a way to manually import a router or firewall configuration file into DeviceExpert, instead of having to retrieve it via tftp?
AD Name Change
How do we handle a name change so the user still has access to their passwords? We use AD authentication and a user has changed their name from user.smith to user.jones. What is the best way to handle this situation? Thank you in advance for your assistance. Kimberly
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