CPU Utilization of VM
I am using Opmgr build 8052, Windows 2003 Sp2. I have added the ESX host (3.5) and try to test the monitor "CPU Utilization by VM" and it always returns "Error". There is no data for "Memory used by VM" either. I am using SNMP and CLI SSH to connect. Thanks.
Stop timer NOT started when Requests are Resolved?
Hi, I've noticed some Requests go overdue immediately when requestors reply to resolved requests. Even though the Request was put into the resolved status before the due date, users who reply after the due date automatically make the request go overdue. It seems that the stop timer does not start when Requests are put on hold - is this correct? I appreciate I can use the settings under the Admin / Self-service portal settings to prevent requestors re-opening Requests with emails, but we like this
Submit Requests via .Net Application
Just wondering if there is a way to use the API from a VB.Net application that i am developing? would love to be able to add requests thanks
Maybe instead of iphone specific app Zoho should standardize on an HTML5 web app for mobile like google.
My frustration with mobile apps is usually they only come only come out for one carrier. Just supporting the Iphone would be a mistake!. Lots fo thech's also use other smartphones. I have both Android and Palm WebOS phones. It might be better to support an HTML5 web based app for mobile rather than an app built for a specific phone. That way you can say you support all of the modern smartphones....
Issues of OpManager Build 8052 and ServiceDesk Plus Build 7608.
There is an issue of integrating both the applications. OpManager does no log auto-tickets in SDP. The dopcumentation says as follows:- "Since OpManager uses email as the mechanism to log a new ticket, you need to enable the “Email - to - Request” conversion feature in ServiceDesk Plus." Where is this feature in SDP release 7608 ? Regards, Shah...
Delete all request and reset request counter
Help me to delete all requests, computers, changes , announcements, tasks and other elementary operations but save all requesters, specialist, group, categories, knowledge DB, all template and other settings that I have in Administrator tab and reset request counter. reinitializeDB.bat don't help me because it kill all and Admin settings too.
Application Manager compatibility with Server 2008
Hi! I've installed AM rel 8 with service pack 6 on Windows Server 2008, but it can not start because of java runtime exceptions. Have anyone had any success with it? Roman.
AM 8 on Windows server 2008
Hi! I've installed AM rel 8 with service pack 6 on Windows Server 2008, but it can not start because of java runtime exceptions. Have anyone had any success with it? Roman.
Downtime schedule not saved
Hi all, I have a small question about the downtime scheduler. Our network supplier sends us maintenance notifications two weeks in advance. I would like to schedule some downtime for the affected location to prevent all the alerts being send when the connection is lost for a few minutes due to work being done on the line/router. When I enter all data in the downtime scheduler and click on save nothing is saved. No messages pop up. I'm returned to the downtime schedule overview that is empty.
Forward Template not used when forwarding "Conversations"
Apparently the "Forward" template (Admin > Notifications) isn't referenced when forwarding a "Conversation". It works fine when forwarding the "Description", but not for subsequent conversations. Please confirm and address this issue as soon as possible. Thanks- Marc
reporting & stats issues after moving requesters to another site / department
Hello We have 4 users that changed the site and the department 3 months ago. Unfortunately, I forgot to update their site and dept in SD+, so we continued to open requests for those people on their old department. I changed now the site and department of the 4 requesters. When launching the request report by department, the requests are still booked on the old department. Then, I edited the requests and updated the site and the department to the new state. The report is still not updated, and the
Can I do a softwareinstall in non US language
Hi, I am trying DesktopCentral and while I can do security patches on a german win7 testsystem I do not find a way to install for exampe a german adobe acrobat reader. Do I have to sign a request to accomplish that? regards Oliver
Support for Windows 2008 R2
Hello, Does AD Manager Plus support Windows 2008 R2 in mixed mode or natie mode? Thanks, Benny
OpManager not discovering devices
Just installed OpManager, went to discover devices and it just sits there at 0% completed forever. Tried several times. I'm able to add devices manually and they are monitored correctly from then on, but it will not go out and automatically discover. Any ideas? Can't find any errors in any log files. Thanks.
Removing ALL Product Types (BULK DELETE) in Service Desk
Is there a way to remove all product types in 1 go - i cant find an easy way to do this anywhere and also is there an easy way to use mysql manager to do similar things (i cant seem to connect mysql mangement studio express to teh database) does anyone know the default settings to be able to do so.
Need to keep users from being able to change their department
I need the ability to lock users departments and keep them from being able to see other departments that are listed. Is there a way to do this? Thank you, JW
Major Date-displaying Problem in SD+ 7.6 Build 7608
We realized there is a major issue with the dates (created on, due by, etc.) in requests in our ServiceDesk Plus 7.6. Build 7608 installation. See attached screenshots to get an idea what I mean (Today's date is 23.06.2010!):
Cannot connect to gmail mailbox
We recently migrated our email from Exchange to Google Apps. However, when I go into my Mail Server Settings and set up the account, MSP is unable to connect to the mailbox. I am using IMAP, the mail server address is imap.google.com on port 993. When I try to save the settings I get the following error message : FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox. I can connect to the mailbox through gmail
Average Resolution Time
With the availability of resolved status.. is there any field which contains the resolution time of the request. This time should be calculated as difference of time from the ticket marked resolved to the creation time and only include the operational duration.
EventLog Analyzer: configureAsService error
I'm trying to install EventLog Analyzer on Ubuntu 10.04. I selected the option to install it as a service, but an error occurred. When I checked the log, it shows this: .: 8: setcommonenv.sh: not found I opened the script and changed the line to "./setcommonenv.sh". I then tried to run it manually with the -i switch, but I got this error message: mainusr@testdt:/bin/ManageEngine/EventLog/bin$ sudo ./configureAsService.sh -i ./configureAsService.sh: 167: cannot create : Directory nonexistent chmod:
[Forum RSS Feed] - Broken on june 22
Hi, I use the RSS feed to Opmanager forum for a while now and it works fine, but since this morning, I recieve feeds from all the forums, instead of only the Opmanager one, I looked for a few others feed and they now all return every forums, not only the specific one, as an example, http://forums.manageengine.com/opmanager/feed gives the same thing than http://forums.manageengine.com/desktop-central/feed or http://forums.manageengine.com/servicedesk-plus/report/feed I post it here
Remove LDAP Authentication
Hi, I used to use the Domain authentication. Today I made available the LDAP authentication I imported the users, so now I have every user twice (one with my domain, one without domain). But for my account, the LDAP one is selected and I don't have the administrator rights, like I had with my account with domain authentication. I don't have another admin account. Please help me to remove LDAP authentication and get back to Domain one!
Help to move SCP 7601 to a new Linux server
Our Company is going to move the SupportCenter Plus to a new Linux server. Since the current version we are using on the old server is 7601 we would like to copy the back up on the same build version and upgrade it (if necessary) only after the new server is running. So I'm looking for the 7601 bin file that I cannot find in the website. Can you please post the link here? Otherwise please indicate me any alternative method to move the SCP 7601 with all the backup to a new machine. Many thanks, Andrew
On Active Directory import: match field "Site" with AD-field "City"
We realized that on a Request import from Active Directory, one can only match the field "Site" with the AD-value "Office". This is quite wrong for us, because we use the "Office"-field for the real office number. I would very appreciate, if we could match on an import the field "Site" to the AD-value "City"! Is this probably already possible via a workaround? Because it would save us a lot of work...
Searching for Merged Request (Child)
Please can you advise how to search for a child request that has been merged? This has always been an issue for us but used to be able to search for the requests by changing the request numbr within the URL of another request. This no longer works since we have updated to version 7608 and is a major issue as requesters keep on quoting RequestID's that have been merged. Please could you advise ASAP. Thanks
Report Software Details by Workstation
All, I tried doing this using the Report Wizard, but what I'm asking for spans too many tables for it, I think. We're currently being audited by Adobe (joy!), and they want to know a lot of information about what we have installed (including the Free software such as Adobe Reader!). So, I'm trying to generate a report which gives the following information, to add to another spreadsheet which we're working on: Computer Name | User | Product Name/Version | Assigned License Key
SDP screen error
Hi Our some technicians tell me their screen is error like the following picture. Could someone help me to fix the issue? I have rebooted server and restarted the SDP service.
Parse Incoming email
How can I parse incoming email into the proper fields for ticket submission? I tried entering the variables into the description of the email but it didn't seem to work. Pretty standard feature in ticket systems I've seen. Maybe I'm just doing it wrong. $RequesterName = email@email.com $Category: Servers $Title = serverproblem $Description = problem
CLOSURE OF REQUESTS
Dear Helpdesk team I am going through the demo of helpdeskplus. i am quiet impressed so far 2 queries are there 1. can i import assets in the same way i import requesters 2. closure of request , is taking the completion of request as present time but when a help desk agent does this closure, he may do it bit later also and he should be able to do it pre- timed. is it possible regards indu
Notification when use AD in Servicedesk
My configuration is setting to “Enable Active Directory Authentication”. When I authentic using Active Directory , after create a request, the notification of assignment to the technician and the close notification (to requester) doesn´t work. The notification of Acknowledge Requester works fine. When I authentic local (not using AD) in server with user administrator all notifications works fine. Help
Assigning Tasks to Tickets in a Business Rule
I'm tried to create a business rule that will assign tasks to a request based on the request title. This is to be used for user starter & leaver tickets so we can assign the list of tasks to be competed. I can't find a way to assign tasks or templates in a Business Rule. Has anyone achieved this? Thanks in Advance, Nick
iPhone Support
I've checked the roadmap and the wiki, and can't seem to find an entry for iphone support. Can we have this for SCP? I see that ServiceDesk has it. Would be great to have something very similar for SCP. Thanks!
Error parsing MIB:ALTEON-ROOT-MIB.mib
Exception while loading MIB:Could not parse the file C:/PROGRA~1/MANAGE~1/OPMANA~1/./mibs/ALTEON-ROOT-MIB.mib. Couldn't resolve these MibNodes : { stand-switch-comp-reg } Trying add MIB for Alteon 2424 Load Balancer. Any ideas as to how to resolve? Thanks.
SSO Broken after upgrade to 7.6.04 in Servicedesk Plus
2/12/2010 I upgraded Servicedesk Plus from 7.6.02 to 7.6.03 then 7.6.04. Single Sign On worked fine for the brief time I was running 7.6.03 and it was working in 7.6.02 and before. When I upgraded to 7.6.04 Single Sign on doesn’t work. I’ve restarted the service a couple times without success. Every time I load my browser it just comes to the login screen. I can successfully login if I type in my credentials but I cannot get it to do it automatically. I didn’t change anything in the SSO
Opmanager TLS Support
Hi Can you send notification emails via gmail mail servers yet? If not, when will this functionality be added? Dave
Other forum posts being received through SC+ RSS feed
For some reason I'm getting all the posts in the Desktop Central and PMP forums coming through in the RSS feed from SC+ - can someone please fix this quickly as it's making it very difficult to differentiate which forums the posts relate to and therefore whether or not I have to worry about it in SC+. Andy
Interfaces duplicate
Hello, I have a problem with my opmanager 7 Build Number: 7102. I changed the time of the opmanager server, after this the console is duplicated all interfaces. I need to resolve this problem, someone could help me? Thanks :(
Websphere 6.1 - J2EE Webtransaction monitoring
Yes, it has been explained on this forum a number of times, that Websphere is not supported, and only the Sun JDK is supported. This makes NO TECHNICAL SENSE, as WAS 6.1 is JDK 1.5 and based on the Sun JDK. In fact, I have been able to startup the agent both within WAS, as well as by modifying WAS's startServer.sh (just add -javaagent). For whatever reason, there is no data being returned. Please advise if this will ever be supported (and by when), and if not, it will give a definite answer to prospective
Websphere 6.1 and J2EE Transaction Monitor
I am using applications manager. I am trying to set up J2EE transaction Monitor on Websphere 6.1. I am doing the following recommended steps. 1). Copy the WebTransactionAgent.jar present under <ProductHome>/working/resources to a local directory in the Application server 2).Edit the startup script of the application server and add the below command line option to the java runtime environment -javaagent:<Path to the WebTransactionAgent.jar> 3. Restart the Application server. The step 3 is not working
Select Box missing in All Tasks
Hello, Ever since the last update, I'm missing the Select Box on the All Tasks window. I went to the Column selection window and played with that setting but it still does not show. I also tried a remedy found in another post that said to remove my login then re-add it, but that didn't work either. Does anybody have an idea on how to fix this? Thank you.
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