Issues of OpManager Build 8052 and ServiceDesk Plus Build 7608.
There is an issue of integrating both the applications.
OpManager does no log auto-tickets in SDP.
The dopcumentation says as follows:-
"Since OpManager uses email as the mechanism to log a new ticket, you need to enable the “Email - to - Request” conversion feature in ServiceDesk Plus."
Where is this feature in SDP release 7608 ?
Regards,
Shah...