Query Reports
Hi, I am looking for the below queries: 1.Total calls resolved today 2.Total calls open more than 3 days 3.Total calls open more than 5 days 4. Top ten items for all categories. E.g, If I have ten Categories, I want to see top 10 items under these categories. Thanks
Advanced Alerts
I previously evaluated OPManager and was wondering if Advanced Alerting was going to become available. I have the need to create multiple alerts based upon the same criteria, this was one area that OPManager feel short when we reviewed it. I need to be able to alert on the following Disk Space Used > 70% free and Disk Space Used < 80% Disk Space Used > 80% free and Disk Space Used < 90% Disk Space Used > 90% free and Disk Space Used < 100% Disk Space free > 100MB In my current monitoring product
ManageEngine - Free Exchange Health Monitor Tool
We take immense pleasure in announcing the release of ManageEngine Exchange Health Monitor Free Tool. ManageEngine Exchange Health Monitor Free tool provides an exclusive Exchange 2003 server and Exchange 2007 server monitoring, as a desktop tool dashboard. It shows the actual resource utilization of the Exchange servers along with exhaustive information about the Mail Queue details of the Exchange Server . The dashboard quickly shows Mail Box parameters like Queue size , User Count , Logons and
What modification to a request is considered a 'response'?
Hello all, I've recently enabled the response SLA measure within our organisation (previously only using resolution). At what point is a request considered to be 'responded to'? What needs to be changed in the request? An example: A request logged by a user has been assigned to a technician, had it's priority set, and had a public note added, and it still breached the response SLA.. Many thanks!
impossible edit status of the request
It is impossible to edit the status of the request after installation of upgrade 7603. It occurs only in Russian localisation. In the English it is edited normally.
How to install WMI on Client PC
Hello, I'm trying to use Opmanager with the WMI protocol, but I can't get it to work. I think the reason why it isn't working is because I don't know how to install it properly. That because I've never done it before. Maybe there is a port that needs to be forwarded or another service that needs to get activated but I can't find what it is. For testing the WMI I'm using a small free windows program called Solarwinds WMI Monitor. When I test the WMI protocol it says that the Remote server is unreachable
Moving from one server to another
I have had DC installed on a server for quite some time. I now need to move it to a new physical server. I was planning to backup the database, then restore it to the new server. However, when I tried to restore it, I got an error that says "This backup file {100521-1027.zip] and the current version of the product are not compatible. Problem whiel restoring db please refer to logs ... backuplog100521.txt] for more info" When I go to that log file, I get the following: ===========================================================================
Report of any technician who has handled a call
Hello I'd like to run a report which pulls out in .xls format details of logged requests where any technician has handled the request (we don't fill in the work log). ie their name appears somewhere on the History tab Essentially the type of data that I want to pull out is: title, description, priority, department, status, category(inc sub category and item), overdue flag, time spent, due by, created, completed Is there a report which already does this?
Search resolutions and notes
The one feature that I would really like to see added to ServiceDesk is to have the resolutions and notes included when performing a search of requests. As I mentioned in a previous request before the release of version 6, the description field is usually supplied by the users themselves or from our techs after an initial contact with the user. Because of this, the description is usually very general, like "my computer/application crashed" or "I'm getting an error message". It is generally only after
Global view - technician tried to view and now can't get back to My View
I've poked around and see that Global View is only available to Administrators, still. Now I have a technician who clicked on Global View and cannot get back to the My View screen because Home only displays a blank page. What does he need to do to restore his original view? And when will Global View be an option in Roles so we can allow those other than administrators access?
Is there an IE7 Deployment
Just curious if there is an IE7 deployment built into DC7 like there is for SP3 for XP?
Operator users
Hi, Not sure if it is a bug but users with only Operator access can create and delete Credential Profiles on build 5450 If this is by design is there any chance of have a "Read-Only" user in the future that can only view devices/Configs but not have any kind of Admin rights? Thanks, Paul
How to schedule the software deployment and patch deployment during lunch time?
Is it possible to schedule the software deployment and patch deployment during lunch time? How can I remotely and silently run the apply configuration in client computer when I need? Does it support by desktop central?
Buffer Failure
What is Buffer Failure with Cisco Router?
Opmanager cannot monitor the server it resides on
I am having an issue where opmanager cannot authenticate to the server it is currently residing on, therefore I cannot monitor it's resources. I've never had this issue before. Could you please advise on this? --Nate
Exchange 2007 Dashboard questions
Hallo. I just enabled the Exchange dashboard. I am running Exchange 2007. I wonder about send/received statistics. After finding out that the SMTP monitors don't work for 2007, I started wondering why they are added and displayed in the dashboard. What I would like to see is a send/receive statistic per hour/per minute or so. What I see in the transport monitors is Messages received per second. All other statistics values are 0. The messaged received total doesn't give me a lot of information. I
Retrieving cisco router config changes hostname!
Tonight we had a minor disaster. I set up OpUtils to copy some of our router configs, which had hostnames like this: hostname router1.site1 hostname router1.site2 etc. Well, OpUtils CHANGED THE HOSTNAMES when retrieving the configuration, dropping the suffix qualifier. As a result, a technician didn't realize he was in the wrong router and screwed up a configuration. I've verified the behavior in several tests. It also changes the domain name, prepending the suffix it stole from the host name (e.g.,
Custom MIBs in the switch summary
Hi, Currently trying out OPutils as I look for a system to track our switching/ip needs, and I'm having a bit of trouble with getting info up for my switches. I am using Extreme Summit 350x switches, and the switch summary screen slows port/mac and link information, but not the VLAN names of each port. I have added a custom MIB into the MIB browser, and if i walk through using that MIB, i can see the VLAN ids. My question is, how do I get these vlan ids to show in the main switch screen? Thanks,
when i am trying to setup email alert it is giving me error 6002
i tried to set up the SMTP with gmail and yahoo but are not working getting error E6002 please help me out inthis u can email me on shinep@intelligroup.com
All my laboriously entered subnets vanished without warning!
I spent a couple hours carefully entering all our subnet records, then suddenly they all vanished! I thought I must have accidentally hit delete or something, so I began entering them again, and before I got a third of the way through it happened again! This time I'm certain I did not press delete (and anyway, OpUtils would have asked for confirmation, no?). The records all entirely vanished. I just bought this and if it's unstable I'll want a refund. What's going on? I'm running on Windows Server
URL Monitoring - controlling browser reported
Hi, new to OpManager and looking at it to check some sites for me using URL Monitoring. The sites expect certain browsers to present themselves and use javascript and vbscript to check browser and redirect if valid supported one. Can I get URL Monitor to lie about what it is and support script so I don't have to make code changes to the site to allow it to be monitored? If this is all covered off in a manual page(s) somewhere please just redirect me to appropriate section as I haven't looked at the
Take action when new ticket is submitted
I want to use SD+ to kick off a job flow in another system when a ticket is entered. Is there anyway to get the information from SD+ to interact with a 3rd party system? I know there is an API for getting information into SD+, but how about a way to get it out? Any ideas?
Cannot complete monitor ESX Server
Dear all, I can monitor Virtual Machines's CPU Util and Mem Util from ESX Server But Disk IO and Network IO cannot monitor please recommend me how I can revise configuration for complete monitor Virtual Machines .
need useful report
Hi I want a report with these requirement Technical | Site | Department | Year | Month | Total | Open | On Hold | Over Due | Closed it will help a lot Thanks in advance
Distribution Server
I have 3 Distribution Servers and they are all working properly. However, when I view my SoM > Remote Offices it says: The Distribution Server is not installed in the following remote office(s) for all 3 DS servers. I installed them by following the instructions. How do I correct this? Thank you!
Is it possible to have categories/subcategories/items tie to each account
For example, we are having account: 1) ABC company 2) HEX Company I would like these categories for ABC Company 1) Hardware 2) Software And for HEX Company: 1) Automation 2) Manual
Memory and CPU Utilization Process
Hi OpManager Team, Kindly assist on this , i would like to know what process is going on when the alarm trigger CPU or Memory is above the threshold. I think it OpManager should able to view the process. Thanks you, Regards, Ahmad
Cisco CATOS Support Problem Again
Opmanager first found the cisco 6509(CATOS) as a route and I change the type to Cisco 6500 and switch type. But the portname can not show the right name(such as Ethernet G2/1 etc.) and only show "long ...". For this customer's network topology is cisco 6510 connect with cisco 6509 via the ATM layer(Nortel Passport 15000). Please tell me how to solve it. I also want to know whether the product support cisco CATOS. For performance monitor. It can show memory usage and cannot show CPU usage. Frank
Error occured: We are sorry for the inconvenience.
We have a problem on a newly installed server with OpManager 8052. The server is running Windows Server 2008 R2 (which I was promised by OpManager support that it is supported running platform). The problem is that when you run the dashboard (we are running it on a remote machine) a message appears saying: "Message from webpage" "Error occured. We are sorry for the inconvenience." "Please try after some time or refresh the page and try again" Sometimes it helps just to click OK and the dashboard
Translate headers
How it is possible to translate into Russian these headers?
Report to compare Requests Closed and Time Spent
I have a Question for anyone that can help. I have been assigned the task to figure out the following: Tickets that were Created each quarter vs tickets that were closed. I also need to have a total time of the work logs on completed tickets that quarter. Can anyone help me create a custom query to get this information without running several different manual reports.
manageengine supported devices???
can anyone please tell me where can i find the list of supported hardwares for the manageengine network management software??
Dashboard Refresh
Is it possible to have only the widgets do a refresh on the dashboard? When the whole dashboard does a refresh the widgets that show real time traffic looses there graphs for a few seconds before it picks up again. We have widgets that show "Recent Alarms", "Business View Summary" and "Devices Exceeding Response Time" and for them to update there status the whole dashboard need to be refreshed. It would be great if you could set up individual refresh rates on all the widgets instead.
Email Notification notworking after Business Rules excecuted
Hi, I have created one business rule for trigger all incident ticket to be added to on group automatically, by choosing the Override request values with Business Rule values. And the rule is working well with auto added to group that i have trigger, but the problem is no email notification to technician that i have added inside Groups -> Send notification to group technician(s) when a new request is added to this group . But if I update ticket by choosing manually the Group, it have the notification
read xml output
Is it possible to read an output from a custom xml in opmanager?
need a report
Hi I want a report with these requirement Technical | Site | Department | Year | Month | Total | Open | On Hold | Over Due | Closed it will help a lot Thanks in advance
GL Code Problems
After adding a number of GL Codes I am not able to modify the existing entries. I am also not able to do anything in the purchase screen as well. Because I coped the details for each GL Code from a spreadsheet, is it possible that I copied a hidden character that SDP has a problem with? How do I purge the list of GL Codes I have now and start over again?
slow responce from sdesk
I have sevice desk ver 7.0 data base is 2 years old and response time is about 45 sec moving from one page to another. - how do i solve this ? can i archive my old data ? if not what can be done to resolve ? please help Avis
Asian fonts
Hello, I'm currently testing ADMP installed as a service on a W2003 server English. I manage a couple of domains in Asia, so on the file servers the folder names could either be in English or in one of several other languges. All servers are English. I've found when I run a Permissions for Folders report I'm able to input Asian font in the Shared resource path without any problem. However, when the results appear and I click Advanced, the Asian fonts appear as ?????? Is there a way to fix this?
Adding notes when reassigning to a different technician
Would like to propose/request a change when re-assigning a request to a different technician, to have an "Add Notes" field in the Request Details section, rather than having to reassign the request and then clicking on the 'Add Notes option within the toolbar. This would provide a much quicker option of adding notes to inform technicians of the status of the request or work already carried out. Thank you. Kind regards, Jon
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