Exclude option for port/Protocol
I would like to have an exclude option for the ports selection when making IP groups. For example, I would like to make an IP group which includes a certain subnet say 192.168.1.0-192.168.1.255 which shows all traffic except for the traffic that is on port 25,80 and 443. I already look at the traffic on these ports separately in diffrent IP groups and would like to see the traffic that remains when these ports are filtered out.
How can customer acknowledge ticket-status
Hello, how can a customer acknowledge the status of a ticket in the webform (for example: from status: resvoled to closed). Thank you Martin
Uninstalling Patches Not Supported
Question for you guys. If a patch that I install for ServiceDesk breaks something and makes portions of the system unusable, what exactly are my options? I know that there is an "Uninstall" option in the update manager, but on your website there is a note that says "Uninstallation of a successfully installed patch is not supported." By the way, before I go on, I think it's ridiculous how you say this on a part of your site that you go to if and only if you've attempted to uninstall a patch and
snmp trap mib browser
At the moment it is not working well browsing through mibs when searching for snmp traps to be added. It would be nice if the sorting and search options would be extended. Like sorting on alfabet, a choice to display 5, 10, 20 or 50 mibs on a screen. Can this be picked up ?
Windows Service Monitoring is showing the wrong executable
Is there a way to delete a Windows service as being remembered? So it does not show up when I go to add monitor from the device snapshot page. Here's an example of my problem. I was originally monitoring a windows service named "WebApp" that was run by executable "WebApp.exe". After performing an update to the application that runs this service the name is still "WebApp" but the executable is now "WebApplication.exe". Whenever I attempt to add this windows service to the device it is using the
WAN RTT - strange number of tests
Hi, I installed the OpManager 8070 demo. I configured a Cisco 3800 to run IP SLA tests. Then I configured 5 WAN RTT tests. The strange thing is that the number of columns is different test to test. I mean, each test should have the same number of graph points, but this is not true. See the attached screen-shots. What should be the problem? Thanks, Roberto D.
LDAP Bind Time
I am trying to enable LDAP Bind Time but getting the message The Monitor did not respond to the test request. Rest of services working fine . can any one help me out . please email me on shoaib@finaltier.com Thanks Muhammad Shoaib
Forwarding Traps and Other Alarms from OpManager Issue.
Dear All, Forwarding OpManager Alarms as Traps. Our customer wants to convert the sendtrap.bat file to C program. sendtrap.bat file. ----------------------- snmptrap -v 1 -c public %1 .1.3.6.7.2.1.3.1 %2 1 6 10000 .1.3.6.7.2.1.3.1.1.2 s "%3,%4,%5,%6" sendtrap.cpp file --------------------------- #include "stdafx.h" #include <process.h> int _tmain(int argc, _TCHAR* argv[]) { execlp("snmptrap.exe","-v","1","-c","public",argv[1],".1.3.6.7.2.1.3.1",argv[2],"1","6","'",".1.3.6.7.2.1.3.1.1.2","s","'",argv[3],argv[4],argv[5],argv[6],"'",0);
[DC7 MSP] DynDNS compatiblity
Hi, I've just added a customer and I'm trying to make agent (over WAN). When editing 'NAT Name/IP Address', the field 'Name/IP Address' for 'Public IP Address and Ports' doesn't support dyndns name :/ why ? ++ Vincent
Asset
Hi all together, i just want to know why some of workstation asstes are scaned and identifyed, but the is no user identifyed? How can i identify the user? thanks in advance
Customer-Acknowledgement of finished tickets
Hello all, i use SupportCenter Plus and i have a question according to the "status". When I unsterstand correctly: There is a status "resolved" which you can set when a ticket is finished. Then the customer has to acknowledge the ticket in die Customer WebForm (Status=closed). How can the costumer acknowledge? I can not find the function or a property? Thank you for your answers Martin
New User to OpManager
Hi, Are the following possible in OpManager: - Running a script when a windows service is detected down - Can windows scheduled tasks be monitored to confirm they ran etc Thanks John
[Database] - Using non-default OpmanagerDB name goes wrong.
Hi, I'm working on "resetting" my whole opmanager setup by installing on a new server, I'm creating a complete new Opmanager setup from scratch on a new MSSQL Server. I created a new "normal" setup with the default database, wich will be my next production Opmanager. I created a second opmanager database on the same server but the apps files are on a Virtual PC, on wich I plant to test the things I do instead of testing on the production server, so I dont get stuck with test values
Why are my Cisco ASA linkdown and linkup traps showing as SysUpTime?
Can someone explain why I if I shutdown an interface on my firewall I WAS getting a message like this Message: Interface 'Adaptive Security Appliance 'inside' interface - inside' is shutdown. Interface description is 'Adaptive Security Appliance 'inside' interface' and index is 5. Circuit ID not configured. which is fine.... ASA01 sysUpTime.0: 77 days, 13 hours, 20 minutes, 51 seconds. , snmpTrapOID.0: .1.3.6.1.6.3.1.1.5.3 , ifIndex.5: 5 , ifAdminStatus.5: down , ifOperStatus.5: down , null When
AD/SQL/Exchange templates
Hi, I've just started using OpManager and I've got a couple of questions that hopefully someone can help with. Our environment has around 20 DCs, 25 Exchange servers and a few SQL servers. I'd like to be able to globally set the AD and Exchange monitors & thresholds, similar to how you can configure device templates. Can this be done, or do I need to manually edit each individual AD/Exchange server? Also, while trying to set up notification profiles, if I select all my DCs and add a notification
$ContactName broken out into firstname and lastname
Hello, Is there a way so the ContactName can broken out into firstname and lastname so the client notifications start with: Dear John, rather than Dear John Smith, Thanks
err in save data:null
Hi Im seing the following error keep repeated in the log file. Can someone help me how to identify which device(s) cause this error and which monitor... 09:23:07:174 AM Null obtained for {0} during polling 09:23:08:532 AM err in save data:null 09:23:08:532 AM err in save data:null 09:23:41:049 AM err in save data:null 09:23:41:049 AM err in save data:null 09:23:41:049 AM err in save data:null 09:24:02:649 AM err in save data:null 09:24:02:649 AM err in save data:null 09:24:02:649 AM err in save data:null
enable view real time interface status
hi when i have updated by biuld number 8502, don't view real time interface status for new device. i remove all interface and rediscovery now but don't view real time status. thank's francesco
Why are snapshot and realtime graphs exactly 1 hour off?
I noticed that the traffic graphs under interface details as well as real-time graphs are exactly one hour behind the current time. Does that mean that notifications are 1 hour off as well? Is there a reason for this? Thanks. -James
Query Report History
I need query for a report. Need all information about history of Workorder. Like this: Criado por Alberto Aloisio de Rezende - Grupo Mult em May 24, 2010 11:31 AM Operação : CREATE , Executada por : Alberto Aloisio de Rezende - Grupo Mult Atualizado por Lucas Pacheco Cruvinel Borges - DigiOpen em May 24, 2010 02:29 PM Solicitação atualizada por : Lucas Pacheco Cruvinel Borges - DigiOpen Técnico alterado de Lucas Pacheco Cruvinel Borges - DigiOpen para Samir Tanor Salgueiro Bié Hora de atribuição
Unable to install Netflow Analyzer plug-in
We are trying to evaluate the NetFlow Analyzer plugin for OpManager. After installing Netflow Analyzer plug-in for Opmanager and copying bcp.exe and bcp.rll into the NetFlow/bin directory. OpManager errors out with a few tables have become corrupt message upon restart. Running repairdb does not resolve the issue. Opmanager build 8052 and NetFlow Analyzer plug-in version 7700 Your help would be greatly appreciated. Rob
History Report
I need list all history of one workorder. History and details. Like this: Criado por Alberto Aloisio de Rezende - Grupo Mult em May 24, 2010 11:31 AM Operação : CREATE , Executada por : Alberto Aloisio de Rezende - Grupo Mult Atualizado por Lucas Pacheco Cruvinel Borges - DigiOpen em May 24, 2010 02:29 PM Solicitação atualizada por : Lucas Pacheco Cruvinel Borges - DigiOpen Técnico alterado de Lucas Pacheco Cruvinel Borges - DigiOpen para Samir Tanor Salgueiro Bié Hora de atribuição do técnico alterado
syslog
Dears, We don’t receive syslog report through this software please can you support us ASAP. Thanks
Wanting to create report showing all closed calls for agents monthly...
I want to create a report for all calls closed for all agents, any ideas?
how to added the URL http://webmail.tataprojects.com
Dear Sir I am unable to added the URL http://webmail.tataprojects.com
NmsProcessesBE.conf is empty
Hi, Today i added the SNMP timeout setting in NmsProcessesBE.conf file and save it. After re-open the file, there is no contents, its blank. How to do recover the file? -- Regards, Anandharaj System Engineer (Unix / Linux)
Monitor ESX 3.5 SSH - Did not receive identification string
I am trying to monitor an ESX 3.5 host using SSH on Opmgr build 8052. This error is on the ESX host: Jun 22 11:57:10 servername sshd[27815]: Did not receive identification string from ip address. I have not found a solution anywhere in the forums for this issue.
Remote Control Viewer
Is there a way to manually install the remote control viewer on a technician's pc? The viewer is not being pushed out to our techinicains while trying to connect.
Resolution & Technical resolution
We are having an issue where our technicians are entering a technical fix in the resolution field But the user is able to see the technical fix details and are attempting to action these fixes themselves Obviously there are some fixes that we would like to the requesters to attempt and some resolutions we would like to keep private and for the technician only Is it possible to incorporate a technical resolution field in addition to the resolution field that the requester cannot view ?
Cambiar el formulario de contactos!
Puedo cambiar el formulario de contactos (Clientes) ?? can i change the contact form ? Gracias / Thanks
Problems With account
Good morning. We forget the administrator profile password, it is possible to recover this password?. My version is 7.5 professional. Note: I attach the file after running the file "LogZiputil.bat" Cordially. Andrés Osorio M.
Colour indicate Technicians
It would be good be good if you could colour code individual technicians, so they stand out more.. we recently got rid of our job allocating paper card system and replaced it with a screen showing the Service desk request page. Just need technicians to stand out individually... Can you also colour code unallocated requests? So unallocated request are red until they get assigned?
Desktop Central Newsletter for June 2010 has been Sent
Hi, Greetings from Desktop Central! The Desktop Central Newsletter for June 2010 has been sent. The newsletter has the details of the latest enhancements (build 70114) and the upcoming features that are under development. The latest update can be downloaded directly from our website Regards, Ananth
Problem with recording "Device Notes"
Please, help investigate the following problem. After recording all data on the device in the "device notes", they are saved. But after a page refresh (update status, etc) all data in this section is missing. In what could be the problem?
AD on Windows 2008 R2 - PMP
Hello all, I wonder if PMP single sign-on and import functionalities support Windows 2008 R2 Active Directory ? Thanks Y.
custom query report help
dear support team i need a MONTHLY report that shows our engineers performance based on their group, we are using SDP 7604 with MySql. The report columns are : 1. Name : a engineer of a particular group.(let's say "Network" group here) 2. Requests Assigned: number of requests assigned to him (not the group) 3. Requests Closed: number of closed requests 4. Total Time Spend: total time spend of all his closed requests (HH:MM) 5. Avg Resolution Time：his average resolution time (HH:MM) and the report
Multiple threshold for alerting at different levels
We need to be able to alert based on more than one threshold. Example: Alert if disk is 85% full and send an email and then a second alert if disk is 90% full and send an SMS. Does anyone know if this is possible with OpManager? We are running build 8024 currently.
No response from renewal department
I have tried multiple times to get a renewal quote from ManageEngine/Adventnet with no success. Has anyone else been having issues with their departments being non-responsive as of late? Jonathan
Links in emailed reports not working
For example if I view a graph from the web interface it launches a new window with a URL of: http://x.x.x.x:8080/netflow/jspui/indivitualGraph.jsp?app=DestinationIN...etc If I launch the same graph from an emailed report it tries to load: http://www.indivitualgraph.jsp/?app=DestinationIN...etc If I manually sub in http://x.x.x.x:8080/netflow/jspui/ for http://www. and change graph.jsp/? to Graph.jsp? I get the correct graph. Have I missed something or configured something incorrectly within the
Cisco Routers OpManager Interface View - Errors "Not Enabled"
Hi Everyone, Just a very quick questions. I have SNMP setup on my Cisco 2800 routers and they are reporting fine. I would like to enable the errors view as we are having a lot of errors on some of our interfaces and I want to be able to monitor it. Whats the best way to set this up. Should I enable Telnet for OpManager instead? Thanks in advance.
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