Resolution & Technical resolution
We are having an issue where our technicians are entering a technical fix in the resolution field
But the user is able to see the technical fix details and are attempting to action these fixes themselves
Obviously there are some fixes that we would like to the requesters to attempt and some resolutions we would like to keep private and for the technician only
Is it possible to incorporate a technical resolution field in addition to the resolution field that the requester cannot view ?
But the user is able to see the technical fix details and are attempting to action these fixes themselves
Obviously there are some fixes that we would like to the requesters to attempt and some resolutions we would like to keep private and for the technician only
Is it possible to incorporate a technical resolution field in addition to the resolution field that the requester cannot view ?