CLOSURE OF REQUESTS
Dear Helpdesk team
I am going through the demo of helpdeskplus.
i am quiet impressed so far
2 queries are there
1. can i import assets in the same way i import requesters
2. closure of request , is taking the completion of request as present time
but when a help desk agent does this closure, he may do it bit later also and he should be able to do it pre- timed. is it possible
regards
indu
I am going through the demo of helpdeskplus.
i am quiet impressed so far
2 queries are there
1. can i import assets in the same way i import requesters
2. closure of request , is taking the completion of request as present time
but when a help desk agent does this closure, he may do it bit later also and he should be able to do it pre- timed. is it possible
regards
indu