We use ServiceDesk for multi organization, so we would like to set escalation to each technician supervisor which the information already setup in our AD. Can it be implement?

 

For example, Organization 1 : A's Supervisor is B and C is B's supervisor

                    Organization 2:  D's Supervisor is E and F is E's supervisor

 

If it is high priority and A is breach of SLA, the case should be escalated to B, and C espectively

While if D is breach of SLA, it will be escalated to E and F espectively.