multiple cpu for linux
hi team we are trying to monitor multiple cpu for linux machines. we checked this command top b n 1 | grep Cpu which gives the output Cpu0 : 39.8% us, 13.3% sy, 0.2% ni, 21.1% id, 25.5% wa, 0.1% hi, 0.0% si Cpu1 : 38.9% us, 13.5% sy, 0.1% ni, 34.2% id, 13.3% wa, 0.0% hi, 0.0% si Now, how do we change the host file for 2 values ? kindly help thanks Isaac ME Tech
Asset scan fails when PC is renamed
We name our PC's with the owners name so that when the PC changes owner we rename the PC. This has the advantage that on the network we can see machine ownership and access shared folders etc. The serial number obviously stays the same. However when using the Service desk asset manager instead of detecting the change and updating the record it throws up an error : FAILURE :Database exception while updating Workstation.Please report the problem to the system administrator, with the Error Code
Requests with no notes added in last 7 days
Hi Could someone provide me with a report that shows me the requests that have had no notes added within the last 7 days. RequestID - Status (Open, On Hold, Awaiting 3rd Party) - Technician. I am using MSSQL and on v7604. Thanks Mike
Query
Hello! I need to write a query that displays the list of applications last week, closed more than once select woh.workorderid 'Application', aaa.first_name 'Specialist', aaau.first_name 'Requster', WO.Title 'Title', count(*) 'Count closes' from workorder_threaded WOTH Inner JOIN WorkOrderHistory WOH ON WOTH.WorkOrderID=WOH.WorkOrderId left join SDUser SDU ON woh.operationownerID=SDU.userid left join AaaUser AAA ON SDU.UserID=AAA.user_ID left join workorder wo ON woh.workorderid=wo.workorderid
Advanced Editing
It's possible to enable advanced editing in the request and resolution forms. Like show HTML source code, or add table, etc..
categorize "category" depending on login person
Dear all I am new in serviceDesk plus. I have this senariyo : an organization has diffrent IT project , each project has sub system , every sub system has other category and every subsystem has specific users. organization -> has -> project ->has-> sub system ->has-> category and user(loggin user) user in subsystem1 should not see categories for subsystem2. Can i create this master details structure according to login user ? How? tanx
Custom Report - Number of days open by SLA?
Hi, I'd like to create a series of reports showing the date it was created, the date it was closed, and calculate the number of days/hours it was open for each SLA we have set up - I need this to ensure our average closure rate (days/hours) is being met against target. Anyone know how to do this - looking at the raw data, the date/time fields are in a numerical format. Thanks
Bad performance and java.exe using 100% CPU
Hello I have a problem to get OpManager to run stable. First, the performance is at all times poor. Meaning: it takes long to change the view in the browser window. Second, after a week or so java.exe climbs to 100 % CPU. At this time nothing works, no alarms, no browser connection etc. I need to get this fixed, as a monitoring system that needs another monitoring system that checks if it is running is not really appropriate :-) Third: If someone has an easy description on how to get everything running
Worklog option specific for equipment/hardware
When adding a work log within a ticket is there an option for parts and/or equipment? Currently it is geared towards labor cost and contains fields for time.
User Based Reports does not show data
Hi, I'm on the menu: User Activity Reports, User Activity Overview but no data is available. In Filter Criteria: I can not add any host to the report. Am I missing something? We have tested multiples log analyzers and we do really like ELA with all its useful reports. We have a lot of AIX and we want ELA to give us all good reports. I'd appreciate your help to investigate if it's on our side or yours. Thanks in advance. Extra data: otal JVM Heap Size 133 MB Used JVM Heap Size 74 MB Free
[Business view widget] - Show traffic map
Hi, I dont know if it is an error or it is meant this way, but the Business view widget remembers the business view "default view" when displaying, either "Map" or "List", but when "Traffic map" is selected, it always shows "map view" instead of "traffic map" in the widget. If it is not implemented, it would be nice to have this possibility, as my management wants to know the traffic prior to the status. (When the -NA- will be fixed, we should have the status (up/down) anyway with
[Alarms] - Easy return to device after delete
Hi, Been clearing some Alarms on differents devices, newly unmanaged devices, or newly unmanaged services. Here's the step I do, : I go to a device, Click on a specific alarm Click delete (I dont want to "clear" because the alarm element is either no longer valid, or subject to change, so I dont want to keep the previous statuses, anyway, I want to completely delete the alarm, not only clear the status) What happens : The alarm is deleted and I land on a page
I can´t receive twitts when a service is down but when the service is getting up the twitt is received..
can anyone help me?? i´m tryin to probe if the twitts are working, i changed the IP of my router inside the opmanager (i don't touch my router) to simulate a shutdown, the opmanager shows me the alert but any twitt is sending, but when i return the correct ip on the opmanager, i receive the twitt telling me the service now is OK. what am i doing wrong?? regards
Does Device Expert support Checkpoint SPLAT and Nokia
Hi all, Can somone suggest whether deviceExpert support the Checkpoint SPLAT and NOKIA.. Kindly suggets or send me the deatils to my mail ID Hemanaths@gmail.com. Appreciate ur response. Thanks Hemanath
OpManager - Cannot change Vendor field
I am working with an existing OpManager 7.x environment. I am setting up the partition % free space on 100+ servers and about 40 of them did not have a 'vendor' specified even though the OS in many cases is indicated. I cannot add more counters until the vendor and OS are specified. OpManager however does not appear to let me change the vendor to anything other than 'unknown'. I would like to just change it to 'Microsoft', I also tried Dell/HP in some cases but get the same result. When I do change
problem with reports
I found a bug in the system opmanager When we send reports to an url can access only once, I can only open once again closing and opening a new browser Regards.
More Custom Icons Please
Hi, I noticed the custom icons for devices haven't changed in a while, is there a way to a bunch of new ones, or is this not something in the development cycle? As well I would like to get both a category and icons for Voice Systems, a lot of companies have voice systems (Like the Nortel BCM) and I would like to create a Voice System Infrastructure view, but I need to be able to inherit monitoring properties from something other than servers; is there a way to create a new monitoring properites
Reports Issue - Wrong period displayed
Hi there, while I wanted to generate a report for the memory utalization of one of our hosts, the attached bug jumped into my face xD Regards
Device-integration between opmanager and sdp not functioning
Hi I have both opmanger and sdp running on the same machine in the most recent versions. My problem is that not all my opmanager devices allows me to see the corresponding sdp requests, I can do it for one device but cannot make it work on others. What's is the link between the devices in the integration and how come only one device is functioning? Any help appreciated Regards, Poul
Need to rebuild MSSQL server back-end
Hi, I installed OpManager build 8720 and the NFA plug-in on a server and attached them to another MSSQL server. On the server where I installed the MSSQL I also installed the DeviceExpert. Unfortunately the customer needs to format and rebuild the MSSQL server from the scratch. How I can procede? I thought to: - backup the OpManager and NetFlow DB: how??? - backup the DeviceExpert DB: how??? - stop the services on both the servers - the customer rebuild the server from the scratch: Win 2008 + MSSQL
NCM page not found & Netflow error 500
Hi, We have the Opmanager 8721. I tried to install the Netflow and NCM plugin. Both do not work from start. NCM : [!] Sorry, the page you requested was not found. Netflow : Apache Tomcat/5.0.28 - Error report HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException com.adventnet.npm.NFAAuthFilter.doFilter(NFAAuthFilter.java:227) note The full stack trace of the root
Firewall Analyzer Internet Report Question
I currently use Webtrends Firewall Suite 4.1c in order to generate monthly internet usage for specific users. I use offline logs, never real time cause it’s not tied in that way and mainly for cases of logs dating 6+ months ago. The Outgoing Firewall activity reports is perfect for what I need, however the definitions are out of date. I select the IP address I want to monitor, select the time frame and point it to my hard drive with the extracted logs. Can your firewall analyzer do this? As I am
Import multiple logs from localhost
Hi, I am using the trial version to see if we should go with this software or not. Basically, we would use it only for archived logs and Internet usage analysis. In other words, I have a user with X ip, which I want to see his/her usage for the month Y which I all already all the log files on the local machine. Is it possible to tell the Firewall Analyzer to create a report to view all internet usage, inbound and outgoing for IP X using the logs located in folder e:\firewall\2010\04 April\*.log
Interface - Status - Still first polled..
Hi - All my interface statuses are showing the first poll status. The graphs are polling and showing the proper bandwdith but the Interface Details and Utilization graphs are stuck on the 1st polled numbers. See Attachment. Is there a setting I need to refresh this?
Extra widgets
Hi I'm in the process of setting up some CCTV views for use on a large screen in the office, and there are a couple of things I'd like to display, but I can't seem to find a widget that meets my requirements. I can see widgets to show downtime (past 24 hours, past 7 days etc) for devices or services, but what I think would be really useful would be to be able to show the devices and services that are currently down - is this possible? The other widget I think would be useful would be a cut
Licenses Issue
We have purchase license for ADSelfService Plus - Standard Build - 4450 In my organation only 2700 users is enroll and 1700 users is non-enroll. But in license count non-enroll user also show ? any reason ?
Report
Hello, How can I make a one report that shows the following: The request created and close/resolve on the actual date. Please note that not some request could have been created on past date but resolve on the actual date. And also that include the resolved status not just the close request status. Thank you for your support. Best Regards,
Report to show reopened ticket
Hi all, I like to create a report that shows all reopened tickets by the requester. (We want to know how often we didn't provide a correct solution on the first try). Any hints how to get this? Thanks, Alex
Report creation with sub-tasks
Hi, We just started using Service Desk Plus to manage our helpdesk and I would also like to use it to manage our projects instead of using Microsoft Project. I have created a request type called project in order to report on projects. I can pull a report on all projects using this field but I cannot generate a report with all tasks that are assigned to the main request_id. Is there a way to create a report the includes the main request information and a sub report that shows all tasks associated
Custom Report Request - Calls Logged By Time
Support Im hoping you can help me, im looking for a report that will give me a hourly summary of the number of tickets raised by the hour across the week, so that staff can be rostered for the times the calls most require it. Ive attached a snip of the sort of report im hoping to generate, any help would be appreciated. Cheers - Ben
Timespent Report
Hi, I am after a query report as shown in the attachment. I have tried creating my own sql query with little success. I also need the option of adjusting the date range to suit my needs. We are running the mysql backend. Many Thanks Shaun
Application Manager - Restarting A Service (Automatically)
Trying to confirm that App Manager can be configured to automatically restart a service in the event it goes down? If so, how is this confiugred? Thanks.... Todd
EventLog monitoring entries with incorrect date?
Folks now that we've got the EventLog monitoring how we want it, we're getting strange dates in the "Generated Time" field. For example events generated today are showing up as: - Mar 08, 2012 02:17:21 PM Mar 08, 2012 02:06:23 PM Mar 08, 2012 01:55:34 PM Mar 08, 2012 01:44:21 PM Both the client system and the Applications Manager host are set with the same timezone (Brisbane - GMT +10) Any ideas? Makes it difficult to exactly correlate the events in Application Manager with the events in the Windows
Report for requests that had been closed the same day they had been created
Hi all! I need to find out how many requests had been closed the same day they'd been created. Is there any hints how to get this? Thanks in advance!
Report of requests re-opened by users
Hello! Is there any possibility to make a report of requests re-opened by users? Regards, Evgeny
Monthly Account Report - how do I do this?
For a specific ACCOUNT I need to be able to show in one Report: · All Requests still OPEN or ONHOLD (whenever they were created) · All their Requests CLOSED during the last MONTH
how to clear cc field when reply request
Users can create requests via mail, works fine. they send to it-servicedesk@. Problem: When technician wants to reply in servicedesk the cc-field says it-servicedesk@.. How do i prevent this to happen..?? Kinda big problem because.. mailfilter catches mail ad sends back to servicedesk witch creates a new request..
Please Help!! Naming Format
I am trying to create a naming format for ADManager Plus. The standard account is the initials of the name. example. Name: John A. Cruz Account: jac I would like to ask how to create a user with two lastname? for example: Name: Robert G. Dela Cruz and his account will be going to be Account : rgc because that is our standard naming format. can you help me on how to create this format?
manage 2 mailbox with auto forwarding
Hi, can you help me? We have 2 mailbox mail1@help and mail2@help, mail1 is the mailbox matching servicedesk Mail Server and mail2 is a mailbox with autoforwarding on mail1. Problem: When we reply to sender for a msg in mail2 forwarded by mail1, the field cc of msg take the value of mail1. I want disable this option to have a reply with cc field empty. Is it possible? Thanks in advance. Gianluca
Active Directory Monitoring Add On Feature is not licensed-?
Hi, OpManager 7004 I rediscovered Windows 2003 server and got next message: Active Directory Monitoring Add On Feature is not licensed. How I can change Category for this server from Domain Controller to Server? I didn't use Active Directory Monitoring Add On and I wouldn't use one.
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