Report creation with sub-tasks
Hi,
We just started using Service Desk Plus to manage our helpdesk and I would also like to use it to manage our projects instead of using Microsoft Project. I have created a request type called project in order to report on projects. I can pull a report on all projects using this field but I cannot generate a report with all tasks that are assigned to the main request_id. Is there a way to create a report the includes the main request information and a sub report that shows all tasks associated to the main request and the technician assigned to the task?
We just started using Service Desk Plus to manage our helpdesk and I would also like to use it to manage our projects instead of using Microsoft Project. I have created a request type called project in order to report on projects. I can pull a report on all projects using this field but I cannot generate a report with all tasks that are assigned to the main request_id. Is there a way to create a report the includes the main request information and a sub report that shows all tasks associated to the main request and the technician assigned to the task?